The Mortgage Hut Reviews

Name: The Mortgage Hut
Rating: 4.92

4.9 Rating 1,430 Reviews

99 %

of reviewers recommend The Mortgage Hut

Company Reviews

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4.9

Based on 1,430 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

+442380642018

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The Mortgage Hut 5 star review on 1st March 2024

Ms Monica Jennifer Skinner

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great. We had a rather complicated scenario to find a mortgage for and it's been a long process to eventually find a lender to agree to help us. We were put in touch with Amy who from the beginning seemed disinterested in helping us, maybe it was because our situation was too complicated for her, which I understand, but I feel the no contact after we gave up 1 hour of our time to answer all her questions was unprofessional. We may use Mortgage Hut again in the future but would request to have another broker. We have since found a mortgage outside of Mortgage Hut.”

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Posted 4 months ago

“the minute i said i was on long term sick with illness. sorry cant help you”

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Posted 6 months ago

Hello 👋 Thanks for taking the time to provide feedback, it helps drive our experience forward. As you may be aware we are brokers, who deal with over 90 lenders across the UK. Currently, nearly all mortgage lenders will exclude potential borrowers who are on long term sick due to illness for the fear that they may lose their income and the mortgage become unaffordable. If you already have a mortgage your existing lender is the most likely lender able to help. We are sorry we couldn't help at this point and wish you a speedy recovery from all of the team at The Mortgage Hut. Chris

Posted 6 months ago

“Disorganized, slow, and kept loosing paperwork even tho it had been emailed over several times. Would not use again.”

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Posted 7 years ago

“Poor communication and very hard to get in touch with our advisor.”

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Posted 7 years ago

“Was not impressed and won't be using again. Advisor took too long to respond to my phone calls and messages thus taking my switch 3 months to complete. Also the advisor confirmed to me in writing there were no mortgage fees and then just before completion I discovered there were in fact fees of Â£225. Completely mis advised and unnaceptable. With my mortgage rate with the old lender also going into their variable rate as my fixed rate had ended as my mortgage advisor took too long I ended up paying Â£200 extra in interest alone. Overall a very poor experience.”

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Posted 7 years ago

The Mortgage Hut is rated 4.9 based on 1,430 reviews