“Professional staff excellent. However, office staff need to understand customers prefer same chiropodist each visit. I have had a different one each time. Also one appointment was given to me and when I arrived I learned that the member of staff I was due to see had left .. an alternative had not been made. Don't understand "new policy" where you can only get a future appointment if you pay 50% of future cost in advance.”
“Kayley again did a really good job on my feet - she puts up with my jumping every time she cuts my nails and she tries to calm me down - which she does. She is so professional and a joy to visit even though she seems so young to me. You can tell she thoroughly enjoys her job, she seems so dedicated.”
“I booked in to have a standard chiropody session ( nails cut and feet buffed). Through the session I had a lot of questions and a small amount of foot treatment. I'll be honest, I didn't ask for a £75 bill and wasnt advised this was that session. Asking reception they seemed to advise this had to be done as a first session and next ones were normal bookings. I left annoyed I paid for something I wasnt advised of in cost or induction..I'd not have had it. Practice itself was nice and staff very courteous.”
I am sorry to hear of your annoyance.
To register for treatment it is necessary for our practitioners to gain a full medical history which aids in their assessment and treatment plan of patients. This unfortunately takes time but is a requirement both to assist in a thorough assessment and for insurance purposes.
We pride ourselves on working in line with all of the policies and procedures set out by our governing body, The College of Podiatry, to provide the best service possible to our patients. In addition, we are an accredited practice which works to higher standards.
Appointments are however, about much more than cutting toenails - we provide a thorough service of foot and lower leg healthcare involving dermatological, neurological & vascular assessments.
Our practitioners have a minimum of a medical degree in podiatric science and are qualified to assess & diagnose systemic and muscular-skeletal condition.
Our staff are always happy to assist with any queries .
“I have arthritis in my feet . I did not ask for my toenails to be cut and they were so short they hurt , Tom pressed all my toes so hard it brought tears to my eyes. I wanted help , not torture. I have not been since.”
Dear Mrs Fitzsimons,
Feedback enables us to keep our standards high.
I appreciate you having taken the time to write a review.
I shall request the details of your appointment, speak with the practitioner and be in touch.
At The Nantwich Clinic we also do cosmetic podiatry and a file and polish comes under that umbrella and therefore is classed as a podiatry appointment. Sorry for any confusion and we hope you enjoyed your file and polish.
“I have been attending the above for over 12 months, but I have been troubled with in growing toenails on my big toes. I have had them removed last week and I have not suffered any pain, attended today to have the dressing changed and would recommend the operation to anybody who is suffering the same complaint excellent service.”