The Entertainer Reviews

Name: The Entertainer
Rating: 2.80

2.8 Rating 103 Reviews

46 %

of reviewers recommend The Entertainer

Company Reviews

Questions

Metrics

2.8

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Entertainer 2 star review on 6th October 2022

Kristina Kukec

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to return something. Customer service not responding to emails. Poor management”

Helpful Report

Posted 5 years ago

“Shocking customer service in the Hanley store. Totally unhelpful staff with a serious lack of customer service skills. I can only imagine thay head office have a huge back log of complaints to deal with as an email sent over a week ago and in still waiting on a reply. Would not recommend.”

Helpful Report

Posted 5 years ago

“I will never go to the Preston branch again, very rude, arrogant and incompetent manager who refused to refund a faulty toy. Took over 40 minutes to get refund as manager refused to believe that it was faulty. Would not test toy in infront of me but went behind in warehouse to test. Even threatened to remove me from the store with faulty toy and told me to phone customer service for refund. Manager has NO customer care or compassion at all, I think he needs to go on a training course again before he has any interaction with customers. He even accused me of giving back toy with missing parts, he finally realized it was all present when I asked him to check box on shelf. No apology given at all by the arrogant store manager. I will AVOID buying from this company in the future, as giving refund for faults is a problem for them. I wish I could give zero stars to this company.”

Helpful Report

Posted 5 years ago

“Zero Customer Service”

Helpful Report

Posted 5 years ago

“again problems still not sorted on the website after sending an email. i get an email telling me my stuff is in stock but im not aloud to buy it WHY because again for the last two or more months they have still not fixed the part of the check out where you PAY BY CARD... you pick the type of card then fill in the details TILL YOU COME TO THE DATE PART unless your card only goes to MAY and not after YOU WILL NOT BE ALOUD TO BUY ANYTHING FROM THE SHOP ONLINE one star is far to good for a company this size comunicated via email as usual live chat didnt work OH I WONDER WHY oh due to high demand says it all really”

Helpful Report

Posted 5 years ago

“I ordered an item on line and it said the order had failed. I tried again with the same result, to the try one last time using a different payment method. Each time it failed, each time I have been charged, and I have to try to get a refund. On top of this I phoned the local shop explaining the situation asking if they could reserve the item, to which they said no but speak to customer service who can process the order. Twenty minutes waiting to get through to customer service to be told no they couldn’t although they phoned the store to get the same answer. So no order and waiting for £150 refund.”

Helpful Report

Posted 5 years ago

“Do not order online!! Hermes left my parcel out side my house behind a bin.. I have no front garden and live by. Two main roads.. Entertainer resent items which was good but an item was then out of stock and missing an item after phone calls and emails I've not had any apology come satin nothing I ordered 3 weeks ago and still waiting for my last item”

Helpful Report

Posted 5 years ago

“Ordered from the website for delivery to store. Wrong order sent. Was told it’s always been out of stock. Very poor service.”

Helpful Report

Posted 5 years ago

“Very poor service staff say one price when you get to till it's twice as much as they said. do not shop they”

Helpful Report

Posted 5 years ago

“I’m son had a clay volcano toy that was out of its box fall on him just missing his eye!- the staff were clueless in dealing with the situation! I’m extremely upset with the lack of care, staff training and complete ignorance of staff! Never shopping there again!!!”

Helpful Report

Posted 5 years ago

“Poor customer service I got an item for the little one for Christmas on a pre order online before it's releice ever attachable part was missing and they refused to exchange or send the missing parts out they were rude incorporating as is won't be shopping with them again”

Helpful Report

Posted 6 years ago

“Very poor delivery. Items still not arrived, now three days late and customer services ignore emails asking what is happening”

Helpful Report

Posted 6 years ago

The Entertainer is rated 2.8 based on 103 reviews