The Entertainer Reviews

Name: The Entertainer
Rating: 2.80

2.8 Rating 103 Reviews

46 %

of reviewers recommend The Entertainer

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2.8

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Entertainer 2 star review on 6th October 2022

Kristina Kukec

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an ex employee I can say they are atrocious to work for, they don't really care about customers just profit margins. You get warnings for not selling enough batteries, cards, gift wrap or kinder eggs. You will be asked for your email address for non existent competitions ie win £100 of entertainer vouchers. Stores are marked down for giving refunds so even if you are owed one they will do everything possible not to give you one. Company hides behind its 'ethical' values which I found don't exist poor company, poor management and a disrespectful CEO who when he visited my store twice in 4 years never even took the time to say hello! That just about sums it up, no time for the minions that are nicely building up his multi million pound empire! We also had to throw over 200 kinder eggs away which were past their due by date! Staff have them the manager laughed we're not allowed to do that and threw them all in the bin after smashing them all up! Stockport Entertainer I wouldn't recommend it all.”

Helpful Report

Posted 5 years ago

“The worst company and customer service you can imagine. Paid £200 for my sons birthday gift and the item never delivered I contacted the customer service in numerous times and they are being ignorant. I had to log a dispute with my bank to get my money back”

Helpful Report

Posted 3 years ago

“I ordered a few toys for Xmas presents, which I had no qualms about until I realised the Entertainer use Hermes for their deliveries. Just over a week after I ordered I got confirmation from Hermes that my parcel had been delivered to my home address and personally signed for by me. I was in Lithuania at the time on holiday. No-one was at home andthere was no-one to sign for it. I phoned my neighbour who confirmed nothing had been left outside the front door. Given that Hermes have a reputation for (a) non-delivery and (b) thieving drivers, I contacted the Entertainer to ask them to find out what had happened. The first response i got from the Entertainer was for me to phone Hermes and find out myself. Maybe I'm being picky, but if I buy something online I believe it's the sellers who are responsible for the delivery being successfully made - not for the customer to do all the donkey work for them. So I complained a bit. Which was good because Customers Services simply said they would re-send the items with Yodel instead - except that not all the items were in stock any more so they part-refunded me. Which is annoying a week before Xmas. Then Customer Services emailed me to say they couldn't use Yodel and they would have to use Hermes again. At least I think that's what they said - their English and grammar was apalling (not sure if it was someone who was a bit thick or had been hitting the sherry after a Xmas lunch....). At least, today, my replacement parcel turned up - from Yodel. So I'm not sure what all that nonsense about having to use Hermes again was all about. UNFORTUNATELY - the parcel had been opened and not resealed. FORTUNATELY - the courier obviously didn't need any of the order for his own kids Xmas presents so it wall all there. So would I use the Entertainer again ? Not bl**dy likely. I was being a cheapskate because the stuff I ordered was on sale. From now on I'm sticking to professionals like Smyths Toys.”

Helpful Report

Posted 4 years ago

“The worst toy shop out there! Useless website, with an ordering system not fit for purpose, and rude, patronising customer service staff! Ordered 2 items at 8.57am for click and collect from their Staines store, which was showing as in stock, and the money was taken from my credit card. However by 3pm I still had not received an email saying it was ready to collect, so I contacted "customer service" who said the items were not in stock even though they had accepted my order and taken £46 of my money! The member of staff was very rude and patronising and was pratically making fun of the fact that my sons Christmas has been ruined by The Entertainers incompetance. AN ABSOLUTE SHAMBLES!! AVOID!”

Helpful Report

Posted 4 years ago

“Customer service was shocking, staff member tried to argue and was generally very rude. The entertainer is a shop we will not return to and I will spread the word with other mum friends.”

Helpful Report

Posted 1 year ago

“They've gone down the toilet. I've been purchasing entertainer for 6 years but this year they have made changes that have completely wrecked it. They made me buy the UAE bundle (all inclusive) for almost 700 aed!!! I purchased it in October 2021 and unlike previous years your membership starts 12 months from date of purchase. So I've purchased in 2021. My membership starts in 2021 but all my offers not valid until 2022. Does that even make sense??!!! I've literally purchased an app for almost 700 aed that literally does absolutely nothing. What's worse is their customer service. Literally of no use or help. Just send generic replies and provide no solution. I contacted them on numerous occasions for 3 days and I was told someone from their technical team would contact me. Nothing! No one has contacted me. I just want my money back. My advice to all of you. Don't spend a penny buying the app. You won't be able to use a single offer for atleasf 2 months!!! But your membership will start now!!!”

Helpful Report

Posted 2 years ago

“Terrible Customer Service I have bought a toy for my daughter's birthday. It was supposed to be arrived one day before her birthday. I have contacted them twice via chat as the tracking number they have provided is not working. They said they'd contact warehouse and courier but no reply after a week. Second time they have ended chat session without any resolution, without answering my question. The item is already overdue and I have no idea when I'll receive it.”

Helpful Report

Posted 3 years ago

“I gave 5 stars because of TOMMY POOLEY because he has always been helpful and care about customers worries.Whenever I go there, He helps me as much as I want. He is a great and smart employee and reliable.”

Helpful Report

Posted 3 years ago

“We bought our sons present on Black Friday allowing plenty of time for delivery before xmas. Unfortunately The Entertainer failed to deliver his gift (a build your own playhouse). Firstly they refused to accept it hadn't been delivered and eventually said it was at a business address (well, who knows where as we dont have one), then second attempt has been misplaced by yodel. Their customer service is poor refusing to accept any responsibility. We have had to buy a different present for xmas right at the last minute from a more reliable toy shop, costing us more than we had wanted to pay but had no choice as our 3 year old would've been very upset that santa forgot him. We will never use The Entertainer again and will be advising others to avoid too. Awful- stay clear.”

Helpful Report

Posted 4 years ago

“Me & my wife bought our 4 children a car racing set. It cost £30:00. It’s such a bad quality of a product. Cars just don’t stay on the track even at low speed. Controls don’t work that well. Tried to get a refund from the entertainer West Bromwich. All they say is, you have opened it. But they couldn’t tell how l would know if a product was any good without opening it. But they can keep my £30:00 if that’s what they call customer service. We have spent a lot of money their in the past on our children but never again. You will only find out how bad the service their is once you shop their. Please don’t.”

Helpful Report

Posted 4 years ago

“Ordered and paid extra for quick delivery which said Saturday delivery. Waited in all day Saturday and no delivery. Rang customer service who said item was still in the warehouse and refunded the delivery. Within the hour I surprisingly got an email saying it has been dispatched. Their courier then emails me to say delivery Sunday afternoon which is inconvenient but it is what it is. We rush around Sunday morning to get home and low and behold at 315pm I get a message saying there’s “a problem” and it won’t be delivered. Another bloody day wasted. I have no idea when this will arrive now. First time I’ve used this company and the last. Shocking service and shocking delivery. Sort it out entertainer, it’s your mess and YOUR courier . Terrible service !”

Helpful Report

Posted 4 years ago

“Appalling customer service at the Horsham store.....will not refund on a faulty product basically called me a liar. Will not be using again and woukd advise others to shop elsewhere.”

Helpful Report

Posted 4 years ago

The Entertainer is rated 2.8 based on 103 reviews