"Where do I start.. I ordered a train and paid for delivery as can't get to a store. It turns up in a massive box and it's not the correct item or even 1 on their website.\r\nOn the packing slip it states down the bottom right hand side an employee number as they have checked everything is correct with my order.\r\nI called customer service and they were useless and even discriminated me to a certain point. I was told a manager would call by 5pm. I called them back as I felt it was just a game to them. Made to hold for over 10 mins and not knowing what was going on. Told again manager is going to call you back shortly. Nothing.\r\nI messaged CEO Mr Murphy (he has been at John Lewis for years) and he responded to say he was in the USA.\r\nHe is sending it back to the same manager who is dishonest and has no integrity. DEFINITELY DO NOT RECOMMEND THIS COMPANY DUE TO THEIR AWFUL CUSTOMER SERVICE."

"Where do I start.. I ordered a train and paid for delivery as can't get to a store. It turns up in a massive box and it's not the correct item or even 1 on their website.\r\nOn the packing slip it states down the bottom right hand side an employee number as they have checked everything is correct with my order.\r\nI called customer service and they were useless and even discriminated me to a certain point. I was told a manager would call by 5pm. I called them back as I felt it was just a game to them. Made to hold for over 10 mins and not knowing what was going on. Told again manager is going to call you back shortly. Nothing.\r\nI messaged CEO Mr Murphy (he has been at John Lewis for years) and he responded to say he was in the USA.\r\nHe is sending it back to the same manager who is dishonest and has no integrity. DEFINITELY DO NOT RECOMMEND THIS COMPANY DUE TO THEIR AWFUL CUSTOMER SERVICE."

"Where do I start.. I ordered a train and paid for delivery as can't get to a store. It turns up in a massive box and it's not the correct item or even 1 on their website.\r\nOn the packing slip it states down the bottom right hand side an employee number as they have checked everything is correct with my order.\r\nI called customer service and they were useless and even discriminated me to a certain point. I was told a manager would call by 5pm. I called them back as I felt it was just a game to them. Made to hold for over 10 mins and not knowing what was going on. Told again manager is going to call you back shortly. Nothing.\r\nI messaged CEO Mr Murphy (he has been at John Lewis for years) and he responded to say he was in the USA.\r\nHe is sending it back to the same manager who is dishonest and has no integrity. DEFINITELY DO NOT RECOMMEND THIS COMPANY DUE TO THEIR AWFUL CUSTOMER SERVICE."

"I have no words to describe my dissatisfaction with this 2022 entertainer. You added only fine dining restaurants. you canceled all the bars and restaurants that were there all these years, not to mention the offer for my birthday\ud83d\ude11 sent me an email that I have free mani pedi, drinks for my birthday, and when I open the app there are 10 restaurants and out of 10 restaurants, only three have an offer for my birthday. really wasted money for this app from next year we won't even use entertainer again. and that's what you get for 700aed pure disappointment"

"I have no words to describe my dissatisfaction with this 2022 entertainer. You added only fine dining restaurants. you canceled all the bars and restaurants that were there all these years, not to mention the offer for my birthday\ud83d\ude11 sent me an email that I have free mani pedi, drinks for my birthday, and when I open the app there are 10 restaurants and out of 10 restaurants, only three have an offer for my birthday. really wasted money for this app from next year we won't even use entertainer again. and that's what you get for 700aed pure disappointment"