Trainline Reviews

1.2 Rating 546 Reviews

4 %

of reviewers recommend Trainline

1.2

Based on 546 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
On-time Delivery	Greater than 15%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How quickly does Trainline resolve customer queries?

(2 weeks ago)

Greater than 34% of reviewers feedback is Trainline resolves customer queries within an hour.

(2 weeks ago)

65.71%

Industry Average

“ Great online service for purchasing train tickets and planning your itinerary. ”

- Andrew Barras