“The reviews on trustpilot must be fake...
First time to purchase, was offered 1st January as a delivery date, sat at home the whole day waiting for nothing. I tried tracking the delivery, the courier's website showed no update. I then tried to contact Wrightbuy both by livechat and phone, I stayed on the phone for more than 3 hours and finally gave up as no one picked up the phone, how bizarre even where it's very busy. First time to buy but will certainly be the last... Still waiting for dishwasher to show up, The Wrightbuy haven't even bothered with sending me an update, disgusting service. Thanks the Wrightbuy for ruining my 1st January, I'm sure your staff enjoyed theirs, they didn't even pick up the phone... Do not buy from them, avoid the stress...”
“First time to purchase, was offered 1st January as a delivery date, sat at home the whole day waiting for nothing. I tried tracking the delivery, the courier's website showed no update. I then tried to contact Wrightbuy both by livechat and phone, I stayed on the phone for more than 3 hours and finally gave up as no one picked up the phone, how bizarre even where it's very busy. First time to buy but will certainly be the last... Still waiting for dishwasher to show up, The Wrightbuy haven't even bothered with sending me an update, disgusting service. Thanks the Wrightbuy for ruining my 1st January, I'm sure your staff enjoyed theirs, they didn't even pick up the phone...”
“Our parcel was lost in transit just before Christmas. I had contact from 3 company members all of which were so helpful. They offered all options including a replacement with no guarentee it would arrive before Christmas ....well they arranged a special overnight delivery at no expense and we received it on Christmas Eve so I would highly recommend this family business to anyone and once again thank them for a fantastic service.”
“I have had a POSITIVE experience with this company. The first microwave arrived on time with online courier updates but the item was damaged in 2 places presumably in transit. (They must throw the boxes around to get this sort of damage or be dropped from a height.) However on contacting the company promtly and providing photos. I was refunded the same day and re-purchased. Perhaps extra FRAGILE labels on box would remind handlers that they could damage contents if dropped. It is such a waste to have a new piece of equipment rendered unsaleable and consigned to the tip because of insufficient packing and careless handling, and from other comments this does not appear to be an isolated case.
The second microwave arrived on time and all was in OK.
I cannot comment on future service if I have a problem during guarantee period.
So well done Kayleigh and the team.”
“Cannot agree more with the other reviews. I ordered a hot tap and a part is missing. They provided me with a contact number of the vendor for me to spend the best part of an hour on the phone to get a part sent out. Still waiting for the part and the vendor does not want to do nothing about it. Definitely the 'Wrong' buy!! Avoid at all costs!”
“Ordered a cooker hood which arrived damaged. Company terrible as refusing to replace the chipped glass. Shocking customer service. Avoid at all costs”
“Firstly - The Retro Cookology fridge was bought on Amazon back in January for £169.00, but after countless text from their couriers saying they were going to arrive between 7am and 5pm on a specific date I had to cancel the product.
I rebought the product from thewrightbuy.co.uk in April for £199. The courier was meant call half an hour before arrival, nope, they arrived at my arena without and notification. The Fridge had a dent in the front door and then there were two feet missing from the rear of the fridge, I don't know if this was affecting the fridge/freezer, but the sound has a very hollow loud ringing to it.
On the day of arrival, I contacted the thewrightbuy both by email and telephone. Now 48hours later, still no contact. Avoid this company at all cost, they have no regard for their customers.”
“They sold a dangerous gas hob - didn't offer to repair it - appalling customer service -
I ordered a gas hob (and paid for installation). Within a month the hob was leaking and the gas engineer (I paid for the gas engineer's visit for the checks) shut the gas supply off as he deemed the hob extremenly dangerous. I then asked for WrightBuy to repair it as I didn't want to order a new hob and pay for installation again (close to £130), and it states clearly in their terms and conditions that they offer a repair first and will send replacement only if it cannot be repaired. Customer services then said those terms and conditions are not valid for their own brand although it doesnt state that in their terms and conditions (clearly a poor brand!!). They said they cannot even send anyone to repair it! I asked them to refund my repair costs or installation costs (in case of a new hob) . Customer services initially said they will look into it, and a day later, they said they cannot do anything. They then said I wouldn't have to return it as it is faulty. Then a day later, customer services emailed me and asked me to pack everything in the original boxes and be available for them to collect it from me on a week day before they can order a refund. After a lot of back and forth, they agreed to refund the money. Again, nothing in my account. 5 days later, I had to chase them again and finally they offered a refund. I have wasted hours and hours on them. And I spent on the gas engineer's visit to check the leak and also for a new gas hob installation (for the second time)
Lesson learnt - never even buy anything from thewrightbuy. The worst customer service ever. The most inconsistent messages received from them. Each person says a different thing every time.
I am going to make sure to spread this word about them so people know of their bad products and bad service.”
“They sold a dangerous gas hob - didn't offer to repair it - appalling customer service -
I ordered a gas hob (and paid for installation). Within a month the hob was leaking and the gas engineer (I paid for the gas engineer's visit for the checks) shut the gas supply off as he deemed the hob extremenly dangerous. I then asked for WrightBuy to repair it as I didn't want to order a new hob and pay for installation again (close to £130), and it states clearly in their terms and conditions that they offer a repair first and will send replacement only if it cannot be repaired. Customer services then said those terms and conditions are not valid for their own brand although it doesnt state that in their terms and conditions (clearly a poor brand!!). They said they cannot even send anyone to repair it! I asked them to refund my repair costs or installation costs (in case of a new hob) . Customer services initially said they will look into it, and a day later, they said they cannot do anything. They then said I wouldn't have to return it as it is faulty. Then a day later, customer services emailed me and asked me to pack everything in the original boxes and be available for them to collect it from me on a week day before they can order a refund. After a lot of back and forth, they agreed to refund the money. Again, nothing in my account. 5 days later, I had to chase them again and finally they offered a refund. I have wasted hours and hours on them. And I spent on the gas engineer's visit to check the leak and also for a new gas hob installation (for the second time)
Lesson learnt - never even buy anything from thewrightbuy. The worst customer service ever. The most inconsistent messages received from them. Each person says a different thing every time.
I am going to make sure to spread this word about them so people know of their bad products and bad service.”
“The Wrong Buy, terrible customer service, items arrive massively damaged, replacement items arrive damaged, difficult to find anyone that is bothered about sorting out issues. Partial refund offered as goodwill, 4% of purchase price, then not even processed. Packaging looks like it’s been in a warehouse for over a year at least.Don’t have high expectations of these people, they don’t do it.Expect better service buying from the back of a van in a lay-by. It’s worth an extra £10-15 from another supplier for peace of mind to get it delivered as expected 1st time”
