“New app is not fit for purpose. Budgeting is wrong. Account stating shortfalls when there is money in the spend account that would previously have automatically been moved to bills. New bills are not automatically set up as they said and have no option to add it as a bill so it is budgeted for unless I want to pay it by standing order! Absolutely shocking.
Can’t get through on the phone. Emailed and they responded 5 days later without resolving the issues at all!
I think I will be moving from Think Money after 12 years+ with them due to this! I have bank accounts with other providers and only stayed with Think due to the ease. However it is FAR from easy with them now and in fact is wholly stressful having to check my account daily to see if it has rectified.”
“What has happened to this think money. Omg
Been with them for 20 years. Since this new app came out what a mess.
I can’t buy anything at all on line. They no longer paying my bills???? What the hell??? This is why I went with them to manage my money and this is what I pay them to do each month.
Tried and tried to phone them. From 9-30 to 3 pm no answer. Next day waited for a call back three hours later got the call then cut off in less than a minute. They didn’t call me back. Phoned next day two hours to answer and said oh must be a technical issue. No answer as to why they are not paying my bills now. Don’t even think she had a clue what she was doing. I have memory problems and I need them to manage my account like I am paying them to do.
Any advice on how to get a different bank account that will manage my bills for me. I am at my whits end with this company? Total waste of time now they are.”
“Thinkmoney is a Scam they are refusing…
Thinkmoney is a scam they are refusing to close my bank account despite my repeated requests to do so. And refusing to reply to my numerous emails, phone calls and repeated complaints in writing.
They want to continue keeping my money and they want to continue taking their unlawful monthly fees and charges of £10.95 every month from me and from every single Customer instead of paying us interest for all the money they are holding in their bank account earning daily interest. This is our money. The other banks pay us interest.
I have now opened a bank account with Kroo Bank in just 3 minutes and they have already paid me interest for the first month. Therefore, do not be scammed by the Thinkmoney for any longer. I have already wasted more than 3 years with this Scam operated by the Thinkmoney Banking and they have unlawfully took more than £400 from my money for fees and charges without providing a satisfactory service. Plus, you can do the Budgeting with all the other banks for free. Thinkmoney is a Scam bank.”
“I've had no access to my account for 3 weeks, I've had no debit card sent to me, to feed myself, I've had to borrow from friends. I'm 72, now I'm so far into debt, I can see no future.”
“I have been trying for over a week but I still can't get anyone to answer the phone ALL I want is a new code to get onto the app, I think it is terrible service I can't get to my money but I still have bills to pay”
“Subject: ThinkMoney: Terrible Experience with Thinkmoney Banking
Subject: Terrible Repeated Experience with Thinkmoney Banking
I am compelled to share my dreadful experience with Thinkmoney Banking, which has left me frustrated and financially strained. Despite numerous attempts to address my concerns, I have received neither acknowledgment nor a satisfactory resolution from their end.
One of the major and repeated issues I have faced was the unauthorized blocking of my existing debit card, which is valid until 31 December 2023. Despite multiple complaints and requests for assistance, Thinkmoney Banking has displayed a shocking level of negligence by not responding to my emails, phone calls, or formal complaints. This has resulted in a complete lack of access to my funds, putting me in a precarious financial situation.
I explicitly communicated that I had not received the new debit card and requested the reactivation of my existing card until the new card is issued. However, despite my urgent plea, there has been no action from Thinkmoney Banking. Therefore, I have no other option than to escalate the matter to the Financial Ombudsman Service by tomorrow, 25 November 2023.
Moreover, Thinkmoney Banking deducted monthly charges of £10.95 from my account, even though they failed to provide the agreed-upon services. They have also unlawfully taken an unauthorized deduction for the next month's fee for 17 December 2023 is particularly egregious, considering the unresolved issues and the bank's failure to fulfil their legal duties.
In light of these circumstances, I have decided to close my account with Thinkmoney Banking and formally request a full refund of this month's fee (£10.95) and the next month's fee (£10.95). Additionally, I expect compensation for the inconvenience and financial strain caused by the inadequate service provided by Thinkmoney Banking.
This entire ordeal has been a disheartening experience, and I strongly caution others against trusting their financial well-being to Thinkmoney Banking. Plus you can get a better service from many other bank accounts providers within just 3 minutes and for free and without paying the monthly unjustified account fee of £10.95. Therefore, I recommend that you open a better bank account with better banking facilities with the following banks: Kroo Bank or Monzo for free.”
“I feel for all the customers at think money you can't get through to customer service card declined every where you go why has this happened every one move to another bank think money work with capital one let's sue them to get our money back which is rightly ours”
“Been trying to update my mobile number to sign into new app for five days running now locked out app can't access money or transfer for bills every day over 2 hours trying wtaf”
“I'd give them lower if I could, absolutely awful customer service if you can get through. I've been without access to my account for 6 days now and not even close to resolving the issue. What kind of idiot turns off the old app whilst the new one is not tried and tested? I'm sure think money have made an awful lot of money from this though.
Can someone call me to resolve my issue as my account doesn't appear to exist. Please sort this ASAP so i can move banks, what an absolute joke in this day and age.”
“Horrible customer service (if you can even get through). The new app they launched is garbage and has removed the one decent feature the old app had which was budgeting forecast. Dont waste your money paying monthly fees with this place. It's not even a real bank (look it up).”
“Dear Sir(s)
I’m writing this email to expose what I consider disgusting and unacceptable behaviour of Thinkmoney towards my person as customer.
Thinkmoney is been dishonest and deceitful breaching rules and regulations under the Financial Ombudsman and the Financial Conduct Authority.
Both regulators are aware of this situation and formal complaints was raise. Financial Ombudsman was raise this concerns whit Thinkmoney.
Over 3 weeks ago I was denied access to the thinkmoney app. After several calls to customer service to find out what the issue or any explanation for this I was neglected and misinformed.
In different occasions I was told that was technical issue; I was told someone will contact me ; I was told that in 7 days I will have resolution for this situation.
All of this was lies and only happen for thinkmoney take advantage of my lack of information.
I was provide whit any information why my account was blocked.
Not aware of this and expecting funds to be transfer to my account I trust in thinkmoney and believe they should behave in good faith.
I was wrong.
After confirmation the funds was paid on my account I did check and for my surprise the same funds was not showing.
I contact again thinkmoney to raise my concerns and once again I was neglected and no explanation given.
Thursday 23 March I received letter from thinkmoney informing my account will be closed on 26th March. I call again and I was informed that restrictions was in place in my account and I wasn’t able to access my funds.
Thinkmoney know from the beginning 3 weeks ago that my account will be closed and restrictions was in place. But they hide that from me and dint disclose that information.
Knowing that thinkmoney accepted funds to be transfer to my account when the same was blocked already. Funds that wasn’t not showing on my balance. Thinkmoney with bad intention denied access to this funds and what they decided was closed my account.
This is unacceptable and show lack of customer care. This show how dishonest and deceive its thinkmoney.
I have family to feed and bills to pay. My soon is in hospital and I can’t provide better options because thinkmoney left me in a very difficult financial hardship.
I will make sure the consequences resulting for this will be thinkmoney responsibility and should be thinkmoney accountable for it.
Whit this in mind and whit respective complaints to Financial Ombudsman and FCA I intend to proceed whit legal action and expose the situation whit the collaboration of Financial Times editor who been in touch regarding this.
Never profits should be above of any human be. This is completely unacceptable and disgusting behaviour.
Regards
Jorge Ferreira”
“The Think Money Customer Relations Unit is notorious for being staffed by vindictive low IQ malcontents with no interest whatsoever in Customer Service. The way round these idiots is to use the FCA Register and obtain the name and email address of the FCA Nominated Officer for Think Money - send your Complaint emails to him and copy to FCA Consumer email in London. Good Luck !”
“Call wait times are atrocious been trying to call all week and everytime the wait time is 45 plus minutes so still haven't been able to speak with them for a week and wasted 4 or 5 hours just being on hold. Unacceptable”
“Appalling customer service. Waiting times over an hour to speak to customer service then they keep telling you to use app which does not answer your query.”
