Thomas Cook Reviews

1.9 Rating 176 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.9

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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How quickly does Thomas Cook resolve customer queries?

Helpful Report

(1 week ago)

Greater than 37% of reviewers feedback is Thomas Cook takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

81.69%

Industry Average

“ Good service ”

- Prashanth

“ Currently, they don't provide door-step service. ”

- Anonymous

“ They claimed to be a self service and green resort but the rooms were very small with hardly any place to move and the housekeeping staff would not response to complaints. ”

- Snehal Bhange

Thomas Cook Reviews

Customer Service - Good