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Thomas Cook Reviews

1.8 Rating 150 Reviews
18 %
of reviewers recommend Thomas Cook
1.8
Based on 150 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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How quickly does Thomas Cook resolve customer queries?
(3 days ago)
Greater than 35% of reviewers feedback is Thomas Cook takes over a week to resolve customer queries.
(3 days ago)
81.03%
Industry Average
I had booked a honeymoon trip to Bali for 7N 6D. Their plan and service was good especially they prefer our choices and plan according to that. Thank you Mr.Raezz sir for your kind support and special thanks to our driver cum guide *Mr.Agus* for his care and support during our travel 🫡
- Anonymous
I bought a pair of Bullseye Azalea jeans. L💙V them, packaging, what a 10*, still in the plastic sleeve, tags, invoice, as I normally receive jeans straight in the post bag from other companies, customer service when questioning Bullseye site to receipt of Thomas Cook was excellent, didn't know Thomas Cook owned the brands. Overall all fantastic service
- Vickie Harris
I wanted to travel with my family and looking for a good experience so thought to use a giant company service.
- Anonymous