Thomas Cook Reviews

1.8 Rating 155 Reviews

19 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.8

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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How quickly does Thomas Cook resolve customer queries?

Helpful Report

(1 week ago)

Greater than 36% of reviewers feedback is Thomas Cook takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

80.95%

Industry Average

“ They claimed to be a self service and green resort but the rooms were very small with hardly any place to move and the housekeeping staff would not response to complaints. ”

- Snehal Bhange

“ I had booked a honeymoon trip to Bali for 7N 6D. Their plan and service was good especially they prefer our choices and plan according to that. Thank you Mr.Raezz sir for your kind support and special thanks to our driver cum guide *Mr.Agus* for his care and support during our travel 🫡 ”

- Anonymous

“ I bought a pair of Bullseye Azalea jeans. L💙V them, packaging, what a 10*, still in the plastic sleeve, tags, invoice, as I normally receive jeans straight in the post bag from other companies, customer service when questioning Bullseye site to receipt of Thomas Cook was excellent, didn't know Thomas Cook owned the brands. Overall all fantastic service ”

- Vickie Harris

Thomas Cook Reviews

Customer Service - Good