Thompson-Morgan Reviews

1.4 Rating 575 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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Phone:

01473 695235

How do I contact Thompson-Morgan?

Helpful Report

(3 days ago)

You can contact Thompson-Morgan by Telephone, Email and Live Chat.

Helpful Report

(3 days ago)

63.16%

Industry Average

“ Responded very positively to my previous complaints. Offered full refund or replacement. Customer service was must better than I was led to expect ”

- Christopher Vasey

“ Have ordered with Tompson & Morgan many times, generally no issues, delivered as promised. Didn't expect a lot during lockdown, however, delivered as promised. Very responsive customer service. Any problem resolved efficiently. When I had them, the company resolved them quickly offering refund or resending the plants when available. ”

- Philip

“ I have never received such appalling service and would add that in the meantime I have received excellent service from other on-line garden centres. ”

- Janet Loveridge

Thompson-Morgan Reviews

Customer Service - Average