“While I’ve loved the items I’ve received the few times I’ve ordered, I was disappointed in the customer care I received when I had a defective item. It was outside the 3 day window (15 days to be exact), and it had been worn once. I don’t feel like overalls that cost over $100 should start to come apart after one wear and one wash. Very, very disappointed in the LACK of customer service. They were friendly in rejecting my claim. I’ll give them that.”
“Love the clothes this company has, BUT the return /exchange policy is awful. Can't return anything unless you want to pay $8 plus to do so, no exchange offered. Was told to buy same item in a smaller size when I received an XL dress the size of a camping tent (best guess would 3XL or so actual size range ) and then return the item i purchased by paying $8 to do so ( item was priced at $16) s aller size was not available, and I won't be paying anyone to keep something I purchased. Shein and Temu have figured out a way to return and exchange cheap $3 and $5 items , Three Bird Nest is very expensive and should certainly have a strong return /exchange policy. Sucks because the clothes really are nice !”
“I wish I had read the return/exchange policy before ordering. I order from Natural Life frequently, and their policy is AMAZING. That is my fault for not looking into it. The dress I recieved is the size I ordered, but it is too large. I wanted to exchange it, and after FOUR e-mails, someone finally responded that I can return it if I pay for shipping, which was almost $10. Not worth my time or the effort. When someone finally did get back with me, she did a good job but again, the return "policy" is very inconvenient for shoppers, and will not recommend this company to friends. I will be sticking with Natural Life from now on.
I ended up not returning the item as it wasn't worth the hassle.”
“Item size description was way wrong. I ordered a size large (thinking it would maybe be too small in the chest) jumpsuit based on the size chart provided. I could have fit nearly 2 of myself in the jumpsuit. Exchange isn’t an option and I bought it with a coupon no longer available. Having to pay for return shipping is also a bummer. After spending nearly $16 I have nothing to show but wasted time.”
“I really want to love this company, but I have had such mixed results from my purchases. Some things are amazing, some of my favorites pieces in my wardrobe. Others were so horrible that it was offensive to be charged so much money for something so low quality. The fact that they charge $8 for returns just adds to the frustration. If I were able to witness the quality of some things I ordered in person I would have never purchased. All in all, I just don’t think it’s worth the risk of buying unless you can see the items in person first.”
“Wish I could write a glowing review but my experience was not at all positive. The first time I ordered my order arrived promptly and it was awesome, this last time I ordered the items took almost 6 weeks with no follow up from three birds nest- I get the shipping methods can be tricky but I got nothing more than “ there’s nothing we can do, if you are getting shipping updates ( never mind that the order was bouncing between Indiana and Florida). I was really disappointed in the follow up which was non- existent- I emailed customer service and received no reply- I reached out to the text line and the customer service representative whilst somewhat sympathetic, provided no concrete solutions. I love the Three Birds Nest clothing but I will not order from them again after this experience.”
Hi Jennifer,
We sincerely apologize for the inconvenience! Your feedback is important to us. We will pass it on to our team.
Please reach out to us if you have any questions or concerns. We hope you have a wonderful day!
“Items are cute but not the best customer service. Charging $10 shipping then another $8 bc an item (jacket with useless hood) doesn’t work is not a business I can afford. Potentially losing $20 every time a purchase doesn’t work, doesn’t work for me. This is why unfortunately companies who allow free returns are getting returning customers. I’m not sure I’ll be ordering again bc this is an online only company and it’s harder to know if all parts of an item are functionable. In this case, the parka hood was not even comparable in quality to the rest of the jacket. Esp for issues like this, a customer should get their money fully back.”
Hi Brienna,
Thank you for taking the time to leave a review. We really appreciate it when our customers take the time to leave reviews- they help us improve our policies and procedures by better aligning them with actual customer experiences.
Three Bird Nest is a smaller business and while we try our best to reduce the cost and impact on our customers, our returns ultimately result in $7.95 fee deducted from the overall refund as well as the initial shipping cost being non-refundable.
As our company grows, this is definitely an area we look to revisit and your feedback regarding the returns process is extremely appreciated. It truly does help us grow and focus on the policies that impact our customers the most.
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“Today, I was really disappointed in this company. I absolutely love shopping here and I have never had an issue. I felt like they took care of their customers. A couple of weeks ago I made a purchase that included a stunning sweater. It is so comfortable and it just goes with everything. After about two weeks of owning it, and wearing it a handful of times (mainly using it to warm up in class- so just sitting there..), the threading on both pockets unraveled. After this happened I reached out and asked if I could exchange it for another one and was told, "We kindly ask that all customers report all damaged, missing or incorrect items within 3 days of delivery." My order was literally delivered 2 weeks ago. When I explained that if it had arrived that way I would have reported it, (but this is from the quality of the threading), I was told they were sorry and could report it to the "quality" team, but nothing more since it was out of the three-day window.
Look, these clothes are not exactly cheap and I am fully aware that I am the one spending my money on them, however, I do expect the quality to represent what I am paying for. This isn't it.”
Hi Lindsey,
Thank you for taking the time to leave a review on our store! We really appreciate it when our customers take the time to leave reviews. They help us improve our customer experience and provide us insight into opportunities for growth within our brand. We are so very sorry that we didn't meet your expectations and we appreciate your feedback immensely.
Our defective policy is designed to ensure that any issues with our products are promptly and accurately reported to our product and quality control team. Acting within the specified timeframe helps us address concerns more effectively, as the accuracy of reports tends to decrease the longer an item is outside of this policy.
We'll be sure to pass your feedback and comments to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can. ❤️
“I was disappointed. I ordered a bralette and it was out of stock, after I already ordered it. Was not a huge deal I agreed to get it in another color, but you sub the wrong size. I emailed and you said you would send the right size. Never got the right size. Another bralette I received was way too small. Fit like an extra small instead of a small. But couldn't exchange because all sales was final.”
Hi Carrie,
Thank you for your feedback! Thank you for reaching out to us and allowing us the opportunity to make this right! I was happy to get this refund issued to you and I appreciate your patience and understanding. If you need any further assistance, you can reply to my email directly or reach out to us through our Live Chat or hello@threebirdnest.com
Hi there,
Thank you for taking the time to leave a review on the Maris High Low Top in Aqua. We really appreciate it when our customers take the time to leave reviews. They help us improve our product descriptions by better aligning them with actual customer experiences.
We're sorry to hear that the shirt didn't quite work out for you. You may still be eligible for a return.
As long as the item is in new condition, in the original packaging, with tags attached, and within 30 days of your delivery, you can use our Return Portal here- https://three-bird-nest.happyreturns.com/ (US), or someone from our Customer Service team would be happy to help you, just reach out to us at hello@threebirdnest.com!(Note: final sale items are not returnable. Shipping fees are also non-refundable.)
Once we've received your return it can take us 8-10 business days to process your refund but don't worry, you'll get a confirmation email once it's been refunded!
“Clothes were ok. The pants were sooo much shorter than the image and way smaller in the waist. Returning things is a nightmare. And the oversized shirt I purchased shrank so now it’s like an enormous crop top. I’d be skeptical to order again just based on the return policy alone. It’s super expensive so you better be 💯 sure. Oh and you cannot return sale items.”
Hi Rachel,
Thank you for taking the time to leave a review! We really appreciate it when our customers take the time to leave reviews! Thank you very much for your valuable feedback regarding our returns process.
Three Bird Nest is a smaller business and while we try our best to reduce the cost and impact to our customers, our returns ultimately result in a $7.95 fee deducted from the overall refund as well as the initial shipping cost being non-refundable. If your own personal label is used, nothing is withheld from the refund.
As our company grows, this is definitely an area we look to revisit and your feedback regarding the returns process is extremely appreciated. It truly does help us grow and focus on the policies that impact our customers the most.
We'll be sure to pass your feedback along to our team! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“I cannot understand the sizes here, as small and medium both fit equally the same. Customer Service with this company has been hands down the BEST. I do not like that I had to pay shipping back for something that didn't fit properly. Will likely not buy from here again though.”
Hi Katie,
Thank you for taking the time to leave us a review! We really appreciate it when our customers take the time to leave reviews. They help us improve our customer experience!
Thank you very much for your valuable feedback regarding our returns process.
Three Bird Nest is a smaller business and while we try our best to reduce the cost and impact to our customers, our returns ultimately result in a $7.95 fee deducted from the overall refund as well as the initial shipping cost being non-refundable.
As our company grows, this is definitely an area we look to revisit and your feedback regarding the returns process is extremely appreciated. It truly does help us grow and focus on the policies that impact our customers the most.
We'll be sure to pass your feedback along to the appropriate teams! If there's anything else we can help you with, please don't hesitate to reach out to our Customer Service team at hello@threebirdnest.com we're always happy to help however we can.
“I’ve been meaning to share my experience for a few weeks now. I wish I had praise, but the truth is that I ordered 4 items and none of them were good. One was shown as a knee-length dress on the model and came just below my undies (I’m 5’6” so not super tall). It was also entirely see-through and was $50+. Also got a cute tunic tank that, after 1 wash was covered in pill-balls. 3rd was a dress that was much more full in person color wise and is the same color as my tan skin. I don’t like wearing it. Feels naked. 4th, a bra top size S that would be tight on my 7 yo. Couldn’t return it. I don’t like paying return shipping on items that are misrepresented. I learned my lesson sadly. Out $120 but likely won’t shop with TBN again. I’m so sorry.”
“Everything was fine, just not the actual product. I purchased a super cute kimono, but when it arrived it was so cheaply made, had loose threads everywhere, it looks like it’s barely held together. I’m afraid to even wear it because I’m pretty sure it’ll fall apart right off me. Very disappointing.”
“I absolutely love the style/look of these cloths but I am very disappointed in the quality of some of the items. The bralettes fall apart after one wash on delicate and air dried (lace ones.) I also just bought a pair of wide leg pants and they already have a hole in the crotch. I know I wont be getting a refund but I also will not be ordering anything else unless I have my items replaced.”
