“Appalling customer service has a few issues with car I bought from them tried calling to get fixed and no one is interested they said would call back on 2 times of me ringing and not heard a thing very poor”
“Bought a Mokka from Thurlow Nunn (Dunstable) November 28th 2019, after 2 weeks the vehicle broke down 3 times so it was returned to them Dec 12th. I had no return calls after calling the garage Dailey 4 times leaving me to turn up at the garage irate to get an answer from the manager Chris who ignored my calls. I was told the wiring was in a wrong position and could not release the car until repaired following which Thurlow Nunn rang me advising the catalyst had melted. As this was in the 30 day period I advised Im rejecting the vehicle as this was for my wife to drive my children, want my money back or a replacement. At no time did we receive a courtesy car. My wife even attended the garage and saw a sticker on the window advising 'caution do not start this vehicle'.5 weeks later 17th January 2020 we was to pick up the replacement and the finance was to raise £5 per month. I was ok with that until they asked me to sign the agreement and see they added an extra year in the finance deal. Absolutely disgusted with the way we have been debt with. The manager Robert even said he is struggling to get the finance down to what the initial repayments were... NOT MY ISSUE!!! Ive rejected all and cancelled my purchase advising I do not want to deal with them. In all not having the vehicle Im financing lost over £100, paying for a vehicle that does not sit on my drive.”
“My partner has just been sighed at by Rob Culbert at the Luton branch which I find unprofessional and just rude.
I have brought her car as arranged first thing this morning at 0815 hours and was told we would get a phone call when car was ready. I was assured when booking in and when bringing in that it would be repaired on same day. This was done and I had to chase update leaving me short of time to arrange ghetto g myself and my partner to work.
We were not told to bring DL for replacement car and when we said she didn't have her DL Culbert sighed and said he wouldn't release car till she had DL. Had we been told to bring DL or been told the car wouldn't be ready on time we could try make other arrangements. This is n6 our fault so I strongly object to being sighed at.
The service I have had from this branch has been poor. No updates. I have had to chase everything and have had no apologies when they have been at fault throughout sales and vehicle repairs.
I would not recommend this company to anyone.
Was told by sales manager to write to branch management but I will not do this as kn6 my complaint would be hidden and others will experience worse or same problems I have experienced.”
“They offered me a car which was already sold and I even rang up on the day about moving the car and they agreed to it but when I got to the dealer they told me it was sold 2 days previous. They also couldn’t offer me anything similar to the car I wanted. Not at all impressed with their customer services or commutation”
“car serviced new timing belt and pump fitted ,got car back day late scratch down rear bumper was basically called a liar could not of been done there after doing about 20 miles coolant light came on found expansion tank cap pushed in and not done up also heater sensor for turbo not refitted correctly leaking complained service manager very rude and did not care at all will not be using again cowboys”
“Waited six and a half hours for my jobs to be completed but with no engagement by receptionist regarding the wait. Only engaged when asked what was happening and why the delay with no explanation. Very discourteous receptionist who had the affront to call me "Darling". Go there in order to ensure Lifetime warranty is enabled but then they cannot even be bothered to ensure that it is "renewed" after completion of a Service and have had to chase them in order for it to be done. I am one of the other 50% who would not recommend. Two weeks after my visit still waiting for a response to my telephoned complaint which have now asked for them to reply in writing.”
