“No parking at all. Total mess.
I asked on the reception for assistance on Motability advisor. The receptionist told me to wait. After a long while I asked if anyone can show me the model Vivaro ah the receptionist said yes he is coming. Next around 10-15 min no one came and I could see a few gentlemen chatting and having a great time arond the sales area.
I had to leave my wife in the car at the middle of the parking blocking several other customers cars. She called me to maneuver my car to make way for some one to leave.
I will never return to this place ever again.
Extremely bad service!!!”
“*******WORST EXPEREINCE EVER*******
*******WORST EXPEREINCE EVER*******
Never Buy a car from this firm.
I Bought a Corsa In January 2021(Dunstable Branch) , And from day one it has been beset by Problems.
1) Steering wheel was misaligned and the vehicle kept pulling to the right
2) The suspension Mounts were busted, this is despite them claiming it had just passed an mot before sale
3) Wires protruding form dashboard, No proper explanation to date
4) Engine Management Light is Constantly on
5) Tyre Service light is Constantly on
They claim to have fixed these problems but they just persist, I am now in the process of Obtaining a CCJ Against Thurlow Nunn Dunstable under the Consumer Protection Act 2015.
The staff are very ignorant and their best effort to add insult to injury is to offer me a replacement vehicle of which I have to pay them extra for.
I will keep this post updated with the CCJ against Thurlow Nunn”
“Very Misleading at Great Yarmouth
Public need to be aware that the sales team will waste your time, I used their own web site to obtain a valuation for my vehicle, I then arranged to take my vehicle for them to assess, the salesman who viewed it agreed it was in tip top show room condition. This is where it all went wrong, I was asked to take a seat and he would go and obtain a price, when he returned it was the same price that (We Buy Any Car) would offer, and nowhere near what their website valuation was, even though the vehicle I was selling was in show room condition, so sellers beware you could possibly have a wasted journey like I did”
““Excellent service” at my local branch in Dereham, very friendly staff.
Got the repair to my car done properly. I have used them before and will continue to use them again.
Highly Recommended.”
“Recently travelled 80 miles down the m1 from Leicester to Luton to view a audi q2 edition 1.when I viewed the car the bodywork had lots of marks and the alloys were in a terrible state. All 4 needing work. After trying to get the business manager to repair the wheels and bodywork I went back home.
Next day I got a follow up call from a salesman saying the bodywork was going to be sorted and after agreeing a trade in price for mine that was the deal. I've been after one of these cars with the extras that has for some time so was still very curious.
Next day another salesman rang to say somebody else was interested and I should put a holding deposit on to stop him seeing the car. He told me if I changed my mind the deposit was fully refundable and I can get the deposit back straight away so I give him my card number over the phone.
A few days later I decided to not go down Luton and asked for my deposit back. You guessed it, rubbish. I've emailed and rang repeatedly and just get fobbed off.ive even had a saleswoman laugh which I replied it's not funny.
DO NOT DEAL WITH THIS COMPANY.”
“I am writing concerning a car purchase I was involved in through the Wisbech Branch
A Ford Mondeo I arranged on the 7th of February with the salesman to come and see it on the 10th and up to then the communication had been excellent.
I arrived on the 10th after a 75 mile drive to find the rep wasn’t in that day ( this had not been mentioned to me ) but took the car for a test drive.
I had been told that the car was an excellent drive before hand , but within 10 minutes of the test drive I had a warning light appear about the engine coolant .
I reported this to the salesman at work that day and said this wasn’t good – his response was “ok let the sales rep know what you want to do “
So I had had a 150 mile round trip for nothing costing me £40 in petrol
A couple of days later the rep phoned and told me the engine coolant fluid level was low and that was the problem and since it had been topped up the fault had cleared but the car would be covered by the 12 month warranty and Breakdown cover as well as being properly checked , I then bought the car and arranged delivery on the 17th and took the day off work, about 10 am I checked to see what time the car would be coming and got the reply that it wouldn’t because the fault had come back and would need work done to it.
This was after I was advised to tax it and insured it ready for delivery , which I did
I was then told that the work had been done but the fault was still showing so it would have to go to a ford garage for the “brain “ to be reset
A new date was arranged for delivery , the 24th of Feb - another day off work, on the 23rd I received an email from the rep telling me the engine had been condemned and he would refund me the money – I think I should have at least received a phone call.
I asked him about the tax I had paid – he said give the tax people the reference number and Id get a refund – this was not true, because I didnt have the log book I had to write to them explaining the situation , I don’t know if I will get a full refund of the £250 , and I will have to wait at least six weeks to see.
I also cancelled my car insurance to then start my new car insurance – I’ve had to reverse this so have been charged £20 admin fee.
I gave my credit card and bank details yesterday for my refunds, I checked today and had nothing in either so I contacted the rep saying this – his response was I should check my accounts because he’d done the CC refund, the bank transfer would be soon.
I would expect for how I had been treated over the car he could have at least said I’ll chase it up and get back to you - my bank transfer took minutes .
I then tried to get the head office details through your website yesterday to be able to contact them , the live chat ( olivia ) told me she did not have such an address or one for complaints – she then ended the chat.
Why the car hadn’t been prepped / checked before it was put up for sale
The loss of money through petrol, insurance , tax and time I spent waiting / arranging for delivery
The lack of phone calls
Delay in repayment
Olivias attitude on the live chat
I then contacted the store Manager and area manager and was told they'd investigate and reply .
Two weeks later I had to chase them up
This experience has made me decide to keep my old car and wouldnt go near this dealer in future”
“After several emails ( one of which I was told it was a fantastic drive and I would buy the car ) Had a round trip of 160 miles to look at a car.
10 mins into test drive had a warning light come on.
I was told after a couple of days low engine coolant so I bought it.
Waited for delivery, that morning got an email that light had come on again - replaced 2 engine components and 2nd delivery date arranged .
Evening before had an email warning light still on so going to a dealer garage
Following day - engine condemned.
Now waiting for refund.
Id taxed and insured the car for 1st delivery, have been told any money Im out of pocket will have to be looked at
Petrol, 3 days waisted , insurance, tax.
Not had a single phone call - all emails
Terrible service and why wasnt the car tested and made ready before being advertised
They kept pushing the years warranty - expect that was so once I had taken ownership of it I would have to take it to garrages”
“Spoke to a member from the sales team from the Kimpton Road thurlow nun in luton today and the man i spoke to was patronising, rude and so belittling. The phone call ended with me nearly in tears. I phoned up just for some advice and got made to feel like an idiot. Will never ever shop or contact Thurlow Nunn again.”
“Ordered new mobility car May have received no updates when it will be ready
Keep phoning branch nobody returns calls they just dont care very upset by it all”
“Thurlow nun in luton my advice stay away rude staff,unwilling to sort any problem I still have with a car I purchased from them just been lied to or ignored for a whole year now regret the day I walked in there the worst experience I ever had stay away from there people please they shouldn't be trading”
“I had to take my car in for M.O.T which was due and was helping and advise by a Thurlow nun employee Called (jason) I forget this surname as he get me an business card on . I never EVER write these reviews but feel I have to because not only was Jason very helpful and respectful and all help and with some other bits and pieces and paper with no trouble whatsoever, I have even checked Ming to Thurlow for man’s years so I have seen him there before so he is a familiar face - Thurlow Nunn what a great guy you have working there and and even better person, - well done Jason 10/10 for all your efforts, that’s what costumer service is all about!! OUTSTANDING”
“This company is a scam. I approached Dunstable branch to purchase a car on finance. I was provided with misleading information about an available car and my personal details were taken to apply for finance. Car was due to be obtained by mid September 2021. I deposited £250. I was assured that the car will be available. Later I was told that as the vehicle was not on site, it will be received on 18/10/2021. I then asked for a courtesy car in the interim. That was agreed. But a few days later, I got a call saying that no courtesy car will be given and the purchased car will not be obtained until December. Thurlow Nunn confirmed that they do not want to sell the car. My credit score has now gone down due to the finance application. It is difficult for me to get a car using the same value. I was misled and given false hopes. I waited for nothing, made several phone call for nothing and tried to explain the situation to the manager but in vain. On a more corporate level. this incident was unlawful in terms of customer services. They mis-sold me and never had the car. The car was never available in their stock. Finance was approved and car was never available. Deceptive information is provided by this company. Their practices are unfair to gain advantage and to mislead customers. It is noted that The Unfair Trading Regulations impose a general prohibition on traders from engaging in unfair commercial practices with consumers. It protects consumers from unfair or misleading trading practices and ban misleading omissions and aggressive sales tactics.”
“We bought a vauxhall corsa at Kimpton Road in luton.
It was 4 year old and when it was viewed it had 2/3 stone chips and when my wife picked up the car it had about 20 stone chips they disguised most of it when it was valeted.
Also they slammed the phone down when we decided not to have option extra on the car.”
“would not recommend them to my worse enemy. The salesman was patronising and basically rude he made us feel like we were an inconvenience tried to hurry us and when we asked about another model, he did not seem interested. The experience we had there has put us off buying a vehicle from them. We should have said something at the time but we were a bit shell-shocked.
We ended up at Norton way in letchworth and the difference was like chalk and cheese.
they were very friendly knew every detail about all their cars.
We are now looking for a car for our son and will be giving Thurlow Nunn a miss.👎👎”
“Thurlow Nunn - Luton, I've been waiting for more than a month now for my £250 refund from the deposit they've had asked me and still it's not been given back. Tried giving them a ring and sending a lot of emails but no response from them up to now.”
“Bought a car, reversed it out my drive to find the car fully shuddering. Thurlow nunn told me to call the RAC (they didn’t want to deal with it themselves), and the lovely man from RAC listed multiple problems with the car I had just purchased. Thurlow nunn took my car back and gave me a courtesy car covered in thurlow nunn stickers and it took them a month to order in new parts. After chasing them every week, I eventually got the car back after a month and they still think that it is acceptable that I didn’t have my car for a whole month. Additionally, for them to say they tested the car before they gave it to me is ridiculous as I noticed problems immediately. I also lost out on a whole month warranty- how am I meant to know the car does not have additional problems that will have to be dealt with in the future? Terrible experience and service, stay away!”
“Thurlow Nunn are awful. Had problems with the car from the start of buying it. So not buy a car from here. They don’t want to admit any problems and are happy to take your money
They are not clear and add on things like gap insurance.... I had no idea about”
“I bought a Brand New Grandland X from Thurlow Nunn Luton, it had a fault on it from the day I purchased it
They have attempted to repair it on numerous occasions, and they failed, I rejected the vehicle and they have been judged to of breached consumer law, yet they continue to argue the point and won’t accept the rejection.
Worst company I have ever dealt with, completely useless and unprofessional!!!!!!
DO NOT BUY A CAR FROM THURLOW NUNN LUTON”
“Appealing service at Great Yarmouth branch. Very rude and didn’t deliver what they promised on main service. They lied and cheated, the manner was aggressive and unprofessional. Been going there for 5 yrs but the 6th year service is the worst service. Avoid this branch like a plague. The thurlow nunn values are a joke, they are not caring, respectful,professional and definitely not putting the customer first. Gary Osborn regional manager states that customer satisfaction is a priority... I very much doubt that statement”
