“Ticketmaster make a good living out of selling gift cards to punters desperate to find a present for an awkward relative. Great idea. Not so great is when the awkward relative discovers that the credit on their gift card can be applied to a wide range of tickets....except Hamilton, the one show everyone wants to see. It's not good enough to blame the promoter who is trying to prevent scalping. It's not beyond the wit of man to have a process where the ticket is purchased using the mandatory credit card but credit from the gift card is applied to the credit card account.”
“Never received the tickets I paid postage for when I asked about the whereabouts of my tickets I was told to print them off with having no printer they told me to join a library.. I want my money back you scammers”
“Tried to register to buy tickets for Hamilton from overseas, continually unable to, scuppered by a message which says 'sorry we are unable to complete the process'.
How are we to get tickets if we can't register.
Very very very disappointed”
“It makes the purchase of concerts tickets very easy. The only drawback is that in some cases, physical tickets are obligatory, which isn't so convenient and you have to pay extra for the shipping.”
“Customer service is impossible to get hold of won't answer private message on social media and won't answer phones choose an option and line foes dead”
“Would leave a 0 star review if I could for the horrible way Ticketmaster has handled the NFL games in London. No excuse to not have your servers ready and could have been done so much better even with those issues. Rumours of selling to their own subsidiary company aside will be avoiding Ticketmaster whenever possible.”
“Don't use ticket master unless you want messing around. Ordered some tickets and paid for the delivery of the tickets, was told they would arrive 3 days before the gig.. fair enough.
Day of the gig...no tickets, rang ticket master only to be held on the payable charged line for over 30 minutes to be told I had to get them from our local box office. This was a Sunday too.
I asked for the postage refund and was told I had been refunded 20p instead of the £2.95 as the postage charge was for the printing of the tickets???
This is the first and definitely the last time I will use ticket master.”
“Me and my husband meant to go to see depeche mode. My husband's mother died that day so obviously we didn't go. I called the ticket master and told them about this prior to the concert as my husband had to deal with his loss. They asked if he can contact them for identification as only he has the authority to get the refund in this situation. He contacted them and they just emailed him the same response to 5 emails saying sorry we have no recollection of my contact. Really wind up in situation like this. It's an absolute disgrace. We are discuted with their lack of compassion and we have no refund!”
“waited in a virtual queue by the time i got onto website tickets had sold out, my partner used the ticket factory at the same time and got tickets with no problem”
“I received a £20 gift voucher from my colleagues for my birthday. I tried to use it when booking tickets and couldn't so I called customer services (the number can't go through weq4u, so I sensed something not right. Woman on phone says I have to book tickets and then call them with the reference number and they'll send me a cheque in the post which takes 4 weeks. I was so disappointed. Who sends cheques anymore? I was charged £6.49 for the call (Can see why weq4u was blocked) for a 2 minute call and I'm not convinced a cheque would arrive and there's probably an admin fee. Why not use a voucher like any other legitimate company. This is obviously a scam and has spoilt my birthday gift. Avoid these people, rise above it and buy from a proper company. They're not the actual Ticketmaster company.”
