“Terrible app. Sold 3 tickets last week and didn’t receive any money yet. There’s an ongoing dispute and after I answered they just stopped answering.”
“Disgraceful service, I bought a ticket that was never transferred to my name I spent £200. I asked for help on the night but no one was available to help. The guy who sold me the ticket was conveniently available as soon as the event ended.
When raising a dispute, ticketswap did nothing to help and eventually sided with the person who sold the ticket even though they had no tangible evidence that I could in fact use the ticket.
Ticketswap in their closing statement told me that I should deal with it with o2 directly the biggest joke is in fact the ticket is not in my name so I have no rights to speak with o2 about it.
The biggest peice of tabgible evidence overlooked by ticketswap in this case was the fact that the ticket provided was not in my name and the ticket also told you to transfer the ticket to the app.
Ticketswap is an absolute disgrace and I will be contacting the ombudsman”
“Terrible. I searched for tickets for a play for a particular date, two tickets came up, I bought them, and they turned out to have been for a month before - as in the date was a month in the past. I cannot get through to any customer service (and I've really tried) and it's been 8 days now since I requested help, with no clear way of getting a refund. And they were expensive tickets! Very frustrating - I will never use them again.”
“SLECHT BEDRIJF AL VOOR DE TWEEDE KEER GEEN GELD ONTVANGEN NA VERKOOP VAN EEN KAARTJE VOOR PLEINVREES!
HET GAAT ALLEMAAL IN EIGEN ZAK VREES IK!!
IK MOET NU ZELF DE BANK CONTACTEN WAAROM HET NIET IS GESTORT!!!
TE GEK VOOR WOORDEN MEN MAAKT DE FOUT EN LAAT DE KLANT HET OPLOSSEN!!!”
“Absolutely terrible. Chat with a support agent is impossible. My listing left unprocessed for over a week. Still no response. Don't use TicketSwap. I'll sell my tickets elsewhere.”
“Do NOT trust this app. They are reselling tickets for WeAre festival, but on the WeAre fest website, it clearly states that any tickets that aren't sold via their own platform are invalid. You have to have your name on the ticket and TicketSwap doesn't even give you the contact details of the original ticket purchaser, so you can't just go and get your name put on the ticket. My partner and I have lost money on tickets that TicketSwap shouldn't have been selling in the first place. They are making a profit off of this and as far as I'm aware, it's illegal to sell goods not fit for intended purpose.”
