“Awful, I sold my legit ticket on here and someone bought it they then claimed it never worked, which it should have, so ticket swaps idea of sorting it out is to make me pay £55 back to them, and the guy who bought my ticket Probally still used it and was just trying to scam me.
The customer service is rubbish and make it very difficult to complain etc and just keep demanding me to pay back the money.”
“This company is an absolute disgrace. They do NOTHING to protect sellers. I bought my ticket directly from the official event organizer for a Champions League match (PSV vs. Atlético de Madrid). I listed it on multiple websites, and the buyer who ended up purchasing it through TicketSwap apparently tried something shady with the ticket — I have no idea what he did or where he tried to enter — but thanks to his actions, the ticket was blocked.
And what did TicketSwap do?
They didn’t investigate, they didn’t support me, they didn’t even bother to ask for my side of the story. They simply took the money back from my sale, even though the buyer clearly caused the issue and even though the ticket was legitimate and originally purchased from the official source.
This platform is a complete scam for sellers.
They will let buyers mess around with your ticket, get it blocked, attend the event, and THEN punish you for it.
Avoid this website at all costs.
TicketSwap is unreliable, unprofessional, and downright harmful to anyone trying to sell their tickets honestly.”
“I recently sold tickets through TicketSwap based on platform suggestions, expecting a fair and transparent resale experience. However, shortly before the event, TicketSwap unilaterally reduced the sale price without warning or an option for withdrawal, resulting in a financial loss and a strong sense of unfair treatment.
To make matters worse, the buyer relisted the same tickets at a higher price, and despite my multiple reports, TicketSwap did not act to protect me as the original seller. This suggests a system that benefits well-informed buyers while penalizing earnest sellers. Multiple commissions were charged on the same tickets without clear handling of refunds.
The pricing protocol, resale policies, and communication processes revealed a lack of clarity and protection for sellers. The contractual terms are ambiguous and do not adequately safeguard users acting in good faith.
Recommendation: Read all terms carefully before using TicketSwap. Consider more transparent alternatives with clearer seller protections.”
“In short: ticketswap ripped me off 300 euros.
I sold 2 coldplay tickets for approx. worth 300 euros. The customer entered the venue with him and attended the concert. and ticketswap transferred the price of one ticket to my account, but not the price of the other ticket. They claim that since it was a VIP ticket, it could not have been sold. It's all incomprehensible
so that they only paid me the price of one.”
“I purchased 3 tickets for a Vanessa Martín concert through TicketSwap. The seller advertised them as "3 tickets together", which in the ticketing industry clearly indicates adjacent numbered seats. However, after payment (€229.50), the tickets delivered were standing floor tickets, which are not usable in my case due to physical limitations.
This constitutes a clear case of misrepresentation and misleading advertising. The description "together" induced me to believe I was purchasing seated tickets. Furthermore, "floor" does not universally mean "standing." In many venues, including the Movistar Arena, the floor area can be fully seated with numbered rows. The wording was therefore ambiguous and deceptive.
When I raised the issue with TicketSwap immediately after the purchase, their response was to categorically deny any refund, citing their policy that "all transactions are irreversible." Hiding behind contractual terms and conditions does not absolve a company from its obligations under consumer protection law. In the European Union and Spain, practices that mislead consumers about the essential characteristics of a product are considered unfair commercial practices (Directive 2005/29/EC; Spanish RDL 1/2007).
Instead of acknowledging the misleading nature of the listing, TicketSwap suggested I resell the tickets on their platform and buy new ones, which would generate additional fees for them. This is not a remedy—it is a conflict of interest that benefits the platform while leaving the consumer unprotected.
TicketSwap does not provide genuine buyer protection and tolerates deceptive listings while profiting from them. Their reliance on "irreversible transactions" is not only unfair but may be unlawful under EU consumer law. I will escalate this matter to consumer authorities. In the meantime, I strongly warn others: do not rely on TicketSwap for safe or transparent transactions.”
“I bought a ticket for an event, and when i got there the ticket had already been used. Same thing happened to another person in the queue behind me who had bought from the same reseller.
Despite providing the ancillary evidence they requested, they have sided with the fraudulent seller, so I am now having to go through a credit card chargeback.
AVOID AVOID AVOID”
“Very unprofessional experience as a seller on TicketSwap. I was never contacted during a dispute and the case was decided only based on the buyer’s word, without any proof that the ticket worked or not. Because the buyer didn’t return the ticket, I also lost the chance to use it myself.
On top of that, while the dispute was still open, the buyer’s money was transferred to me without my consent, and afterwards I was harassed and even threatened with a debt collection agency to return it.
This process feels like a scam against sellers. No protection, no fair resolution, and a completely one-sided approach. Be careful if you plan to sell tickets here!”
“I purchased a Boardmasters Festival 2025 ticket through TicketSwap and the experience has been extremely disappointing. The listing prominently showed Aug 8–12, but the ticket is actually valid 6–10 August and is in another person’s name. These are material details that would affect any reasonable buyer’s decision.
I raised my concerns with TicketSwap immediately, well before the event, and requested a refund. They refused, claimed the ticket was “listed correctly,” and released payment to the seller. This completely ignores their own Trust & Safety Policy requiring accurate and transparent listings.
TicketSwap markets itself as a safe place to buy tickets, but in my case there has been no meaningful buyer protection. If the ticket fails at the gate, I will be left out of pocket and my son will be turned away from the festival. Their so‑called “verification” clearly isn’t bulletproof.
This experience has cost me time, stress, and money. I will not be using TicketSwap again and would advise others to think twice before relying on their promises of safe and verified tickets.”
“Awful customer service. I sold two tickets, one of which was then resold again and because of this, they’ve declined to pay me. My affiliation with the ticket ended after I sold it, but now I’m out of pocket - may as well just have it away! They’re impossible to contact, no info and despite a formal complaint and multiple messages, I still don’t have my money. AVOID”
“TicketSwap closed my dispute without resolution after their platform sold me an invalid ticket. Despite providing evidence and their own admission they couldn't verify the ticket beforehand, they refuse refunds without 'scanner photos' - impossible to take when you're alone being asked to leave. This is systematic fraud protection failure, not customer service.”
“i sold a ticket on ticketswap about 4 months ago. the ticket was for a festival where the main artist couldn't go and ticketswap got a lawyer to force me to return the money for the ticket because the person i sold it to didn't want to go. i repeat, i received a letter at home from a lawyer threatening me with going to court after i sold a legitimate ticket.
i'm not obliged to return the money when i didn't go to the festival and the ticket was legit.”
“I posted a ticket on ticketswap for a concert which was on 18th of November. There was a buyer. But I talked to support and asked to cancel the operation. So I received an email that the sale was reversed and I have never received the money. The email clearly told that 'THE SALE IS CANCELLED'. Nothing else, no risks were implied in that email!
When I came to the concert - I wasn't able to enter because my ticket was already validated. I assume by the person who bought it.. for free. The doors were open at 18:30 and he entered at 18:34. The buyer visited a concert with my ticket and I have never received the payment. When I contacted the support - they told that cancelling operation means that I won't receive money but it does not guarantee that the buyer would not use the ticket. WTF? If I knew about risks - I wouldn't cancel the operation. The email I received about operation being cancelled did not imply anything about the risks. And now support doesn't want to contact the buyer and tells that it's my problem. My problem that they gave my ticket for free to someone!”
“Terrible service.
Used ticket swap twice:
once to buy tickets which were bought by four other people for an event.
Then, to sell one ticket which the buyer also claims not have been able to get into the event. Theres clearly a fault in the system but I had to refund the ticket... Ticketswap were really unhelpful in resolving this. I had follow up emails threatening that I would have to pay extra charges if I didn't refund the ticket.
WOULD NOT RECOMMEND THEIR SERVICE”
“They advertise secure ticket selling and buying, but dont trust them. I bought tickets which at event I couldnt use and asked for help in app. But ticketswap service just answered that there is not enought proof of that and closed conversation. That is it. There is no point to pay them comission because it is not more secure than buying tickets anywhere else where no commission is added.”
“I had a frustrating experience with TicketSwap. They promised the buyer of my ticket a refund due to a listing error, but they failed to notify me of the issue in a timely manner, leaving me with no chance to resolve it. Despite their awareness of the problem, they waited weeks after the event to inform me, then demanded I repay the money. This lack of communication and responsibility on their part is completely unacceptable.”
“Ticketswap team, At your website you claim that your platform prevents fraud. However after a week of absolutely poor support to resolve my case after reselling me fraud ticket I’m about to say that it is a false advertising and doesn’t meet the reality. Support team is total disaster with no help at all so I’m going to police to claim Ticketswap as a false advertisers supporting fraud.”
