“I would give this company minus 5 stars as they have been the most obnoxious and unreasonable and I’ve had the most frustrating experience with them. They blocked my business account for no reason and are asking to review confidential business documents in order to unblock the account. I’ve been asking them to close my account and they won’t even do that and keep giving me excuses. I wish I had read all the reviews here before opening an account with them. I’ve lost sales and unable to receive any payments or make payments. After reading the comments here, I’m worried that I may lose all my money in the account. How is this even acceptable?? Absolutely ludicrous and disgusting. How are they getting to operating as a business banking app is beyond my comprehension.”
“Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost).
Stay away from Tide unless you want to lose all your money.”
“Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost).
Stay away from Tide unless you want to lose all your money.”
“Not one but 0 stars!!!! My experience with this company has been dreadful. Their actions have severely damaged my business by unjustifiably freezing my account in good standing, causing significant financial distress. Despite our positive history and substantial transactions, their lack of communication and clarity has turned my experience into a nightmare. I strongly advise others to stay away from this company to avoid similar misfortune.”
“Look at the state of this review page - this company are a disgrace. Froze my acount for no reason, ignored me for weeks, I fell behind on a lot of payments, no compensation offered. Never ever use.”
“On April 10, 2024, I applied for a Tide Business account. By April 24, I received a request for additional details. Despite exchanging four emails and providing all requested information, I sought clarification on one point. Subsequently, without explanation, my application seemed to be rejected. This was confusing, especially since the last correspondence from a Tide representative still requested further evidence. It appears my rejection was based solely on my request for clarification. My business partners, who are in the same industry, have not faced such issues, suggesting a potential error in my rejection. Despite numerous attempts to contact them, Tide has stopped responding to my emails. This experience has been frustratingly unproductive. The customer service agent involved was named Stella Anna.”
“Same issue here as everyone else. They keep copying and pasting the same message requesting more and more docs. No actual response to any of my own questions. Feels like I am just chatting to an AI. I have complied with their requests but they seem unable to make an accurate evaluation of a legitimate business. I’ve taken all my money out now and opened a new business account.”
“Tide blocked my business account for no reason on the 12th of April. I have been trying to get any answers from them without any luck. I raised an official complaint against them through resolver and I advise anyone here to look for further help or we can probably raise a group complaint against this company, because they act unlawfully and keep our money and refusing to release the funds blocked in our accounts.”
“Put a temporary pause on account on 21 January to "run extra checks". Despite repeated requests to explain or release funds they have failed to do so.
Reading other reviews it would appear it is normal practice for this organisation to unlawfully withhold funds, do not use this platform
Customer communication is also non existent”
“Worst bank same reasons as most reviews, they block access to your money and ask for many documentation even though documents are provided they still don't resolve the issue communication is awful there is no contact number for them so there making money from innocent people make sure u take ur money out the account immediately”
“I’m only disappointed this system doesn’t allow zero stars as this lot are diabolical. Ruined my business by freezing three accounts with no reason given. All we’re in Credit moving good sums through, never any issues and they made my life a nightmare. Please avoid”
“Suspended my account for 5 weeks. No access to my business due to a missing invoice which i forwarded them many times from their own invoicing facility!!.. they now decided to close my account and even then took 3 days to transfer my hard earned funds to my new account with a high st bank. Trading for 15 yrs..never had an issue until I came across this "bank". I'm now blocked on Facebook for spreading facts about my experience. Awful company.”
“Tide stopped my business account without reason. Impossible to talk to anybody. All answers to questions are by AI/bots. Took them forever to transfer my funds to a new account i had to set up. Avoid!”
“They stole my businessn account money. Kept asking for documentation. Thenblocked my account. Now wont even reply to my messages. Scammers. Can we take them to court? Or pay a visit in person to their offices?”
“One day couldn’t log in. Have had a million email conversations to no avail. Keep getting asked to try again. My business accounts now ruined and missed tax assessment a result. Still haven’t got my money back! It’s been 6 months!”
