“The worst bank I've ever dealt with.
They are app-only, which means no website to access your account from, infact no other alternative ways at all. That means if the app fails you're totally locked out of your account.
They are not good at keeping their app working. The app removed itself from my device and now won't reinstall. Their answer is to ask Google. All other apps work, I can install other banking apps, I can install games, it is just their app that won't install. Clearly something they've messed up with has caused their app to be removed and now won't reinstall.
Customer services gate all contact with technical. You can't actually speak to someone from technical support, instead you have a non-technical customer service person acting as a go-between to the technical people. End result the technical team take ages to respond and just come back with cop-outs that don't help because they clearly can't be bothered to actually investigate the issue. All the time you remain locked out of the app and with that access to your money.
We all accept that things can go wrong, this is technology. What really matters is having things in place to actually resolve issues when they do go wrong. In this instance Tide clearly do not care. I've been without access for over a week since I logged the issue with them. I've not spoken to anyone technical, instead I've been sent links to websites that describe how to fix general app install issues. I've tried them, and yet time and again they come back with the same request to try the same thing. Many times clearly not reading any of my previous correspondents.
Restoring app access should be the highest priority given by an app-centric company, above all else. Yet they're lethargic and clearly do not care about their customers. This is the worst bank I've ever dealt with.
As an example that is probably linked to my issue, Google rolled out Android 13. Tide hadn't tested their app against the pre-release and it didn't work and needed updates to make it work. End result lots of people updated their phones and found themselves locked out of their accounts until Tide could be bothered to update the app. I suspect my issues come from this period where the app and Android 13 were incompatible, and now they've no clue how to fix it.
Do not use this company. When it works you're fine, the moment it doesn't you could find yourself without access to your account for an unknown period. For me it is over a week, but others have reported months.”
“Do not open a business account with this charlatans! Avoid at all costs! I had business accounts with them on both of my companies. One account ended up being closed by them for no proper reason, and the second one si what they call "suspended" and it has been suspended with money in the account for almost 2 months now. They are never bothered to give any updates to the situation so literally every week I am asking them what happens with the account, and every week I am being told the same thing : "I am sorry we don't have any updates yet". Do yourself a service and avoid this "on-line" only bank.”
“500 withdrawal limit due to company they use for cards, clearly an issue with cards working sometimes and others not. Customer service is awful, and I'm even a plus member truly shocked at how I'm treated, complaining to ombudsman and fca Monday morning, this bank clearly will not listen to customers or act when they are wrong, I was basically called stupid tofay and they totally refused to investigate the issue,”
“Avoid at all costs. They are scammers and Starling is much more professional. There was an error from their side and when I wanted to file a formal complaint, I got contacted by a manager asking me to wait and I waited with no resolution. Now, my customer service messages are being ignored. Scammers behaviour.”
“Do not open an account with TIde. No customer service, they hold any pending transactions for weeks without releasing the funds back to your account. This is after providing transaction release and approve notes from vendors.
They are frauds, then your have the issues transferring funds and logging in.
They are dangerous no contact number everything is via the app. If you get locked out there is no way of getting your money.”
“never open account with TIDE, because if you open and use his account and have some money on account, sudenly can`t use your account. they want some irelevant information and finaly stolen your money. account is closed and you lost login details, account and money, they are not communication. it your big risk. TIDE STOLEN CCA 462 GBP
and NO COMMUNICATION”
“Sent 1440 GBP to a fraudulent account on Tide, so it was a Tide-Tide transaction, they then could not recover these funds and offered 25 GBP compensation. A week after this they terminate my account, giving no reason as to why. I have been using them for just shy of a year and have been completely legitimate. Absolute joke of a bank. AVOID!”
“£1500 was stolen from my account and they are refusing to return it, claiming that i gave a code to the hackers ( which i didnt), then closed the chat so i cant even refute it - Tides customer service skills are disgraceful. Cant talk to anyone, can only communicate my CHAT message, which they take hours / days to return - Absolute Scammers.”
“I was enticed into opening a tide business account on the offer of £75 free, I have recently got into ecommerce so thought this could be a useful account to have.
1 day after opening the account I was sent an email that told me I had 5 days to remove my money from the account as it was being deleted. Colossal waste of my time, all so they dont have to pay out £75, disgraceful. dont use this bank!”
“Absolutley shocking bank.
Lies to you about statements being generated, ineffective and unprofessional customer service, doesn't work with many banks for transfers.
AVOID AT ALL COSTS.
Literally the worst bank I have ever experienced.
Now delaying my mortgage after being told my statement would be available on 4 different occasions.”
“Opened a new business account a few weeks back, and they temporarily froze my account for no reason whatsoever! Holding all my funds, so I cannot pay my suppliers. They are impossible to speak too. What a mistake choosing this bank. Shocking customer service.”
“Do not Bank with this joke company. As per all the other bad reviews which obviously they either do not learn from what everyone is saying or are just too ignorant to care. They pause your account for no justified reason and then you cannot speak to anyone about it. How the hell are people expected to run a business when these jokers hold on to your money and dont pay your direct debits that your business has set up in order to function. Even when you send them a message through the Tide App you simply get ignored and just get an automated message saying how busy they are. Maybe it's time for this pathetic company to be investigated by an independent watchdog to take a look at what's going on within this so called Business Banking Company.... Simply Avoid and Bank elsewhere as this company is just a pretend bank and not a real one.”
“A joke
Zero customer service, nothing except vague standardised responses which say nothing (froze the account and took 8 days of basic radio silence to explain why and unfreeze)
No IBAN number so you can't retrieve funds from abroad
Only 1 member of staff (in total) can have a login to app / web to make payments
Expense cards can't be used in practice as every purchase needs to be approved in real time by guess who..... the 1 member of staff who has access to the app
The card is so basic it can't be used for anything serious eg rent a car, google ad words etc.
This is not a bank. Its a rebadged basic prepaid card
It's a valuation/ IPO play for the owners
No business can really use this service to operate”
