“The tile we received was lovely and arrived in perfect condition. I was however receiving emails from the sales team to tell me the tile was out of stock. The tile mentioned in the email was a different one to what I had ordered and even once I clarified this I was still told it was out of stock (and this was after the one I had ordered had arrived to me!)”
Dear Daniel,
Thanks so much for taking the time to share your experience.
Our team is delighted to receive such lovely feedback. We are so happy that you liked our service and products.
Kind Regards,
Tile Merchant
“Very happy with every element of dealing with Tile Merchant.
From sample ordering to final delivery the process was seamless, efficient, professional and stress free. No hesitation recommending and will be doing business with Tile Merchant again.”
Thank you so much for taking the time to leave your 5-star review and kind feedback :)
We're delighted to hear such lovely feedback.
Your comments have been passed onto our team too.
Kind regards
Tile Merchant
“Items meant to arrive within two working days but arrived nearly a week later, really messing up my renovation timeline. Ordered Tuesday morning and arrived the following Monday.”
Dear Customer,
We are very sorry for the delayed delivery. We are always working on improving our turnaround times. We tell all of our customers that we intend to deliver your order in 2-4 working days.
Rarely and it is increasingly rarely, that there are times when delivery falls outside of these 2-4working days. For that we can only apologise.
Yours,
Tile Merchant
“Placed order for Stontex Black Spot on 16th May delivery 1 to 2 days. Sent email no reply called Monday a week later told it was with DPD for delivery received no tracking info. Can't get through now. So no product that's paid for with delivery and asking for a review. If I had the product maybe I would be able to review it. Would hope someone will call me with an explanation to where it is and when will I get it. If not please refund me in full.”
Hi Amos,
We thank you for taking the time to leave a review for us. Without genuine feedback we cannot see where we need to improve.
We are very sorry for the delay in the processing and delivery of your order. This morning we checked with our admin team and they have told us that your order will be delivered tomorrow and that they have informed you about this.
Once again, very sorry for the delay.
Yours,
Tile Merchant
