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Tiles Direct Reviews

1.3 Rating 61 Reviews

8 %

of reviewers recommend Tiles Direct

Company Reviews

1.3

Based on 61 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Email

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Tiles Direct 1 star review on 9th April 2024

Tiles Direct 1 star review on 9th April 2024

Tiles Direct 1 star review on 9th April 2024

Tiles Direct 1 star review on 9th April 2024

Tiles Direct 1 star review on 4th May 2021

Anonymous

Anonymous // 01/01/2019

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“Waited two weeks for tiles to be delivered and then opened the box to find the wrong tiles! Can’t contact customer service and no reply to my emails. The email order took about a week to come through. No wonder they have bad reviews just wish I’d read them before I ordered. Don’t bother with this company it’s not worth the time or hassle!”

Posted 3 years ago

“2 out of 4 boxes of tiles turned up completely unusable and cracked. Boxes and tiles were soggy and damp. Shipping is extortionately expensive (£35 for poorly handled tiles). Would not recommend using this company at all!”

Posted 3 years ago

“Tiles were delivered broken and only wrapped in 2 layers of bubble wrap !! Most of the tiles were not even in a box just piled together and wrapped in bubble wrap with sellotape Waited 3 weeks for tiler to able do the job and now I have to rebook and buy more tiles from a reputable merchant !! Total scam”

Posted 3 years ago

“Looking thru their site many style and patterns I did like when i ordered and got a sample that I was interested in, it was a sample of a sample. It was tiny, I cut a cut-off of a sample so I can not see the whole pattern which was the MAIN reason why I had ordered the sample. WASTE. AVOID”

Posted 3 years ago

“Great variety of products however customer service is absolutely dreadful. Takes hours to get through to them regarding queries related to delivery and when someone does answer no one can help. Shame won’t be ordering from them again.”

Posted 3 years ago

“Hi paid £200 for tiles that I have not received I tried contacting them with no success When I managed to get in touch they slammed the phone down I have not received any confirmation from them I have reported the company and trying to get my money back from them Please donot buy tiles from them They are frauds”

Posted 3 years ago

“Tiles arrived damaged. Refund offered but not given. I called the company owner and within 2 hours got the refund they'd promised 4 weeks earlier. https://www.ceoemail.com/s.php?id=ceo-219219”

Posted 3 years ago

“Delivery took longer than expected but overall we are happy with the quality of the tiles.”

Posted 3 years ago

“Terrible company. Take money and never gear anything Read the reviews before going ahead as they are trying to blag people. They charge loads for delivery and then when u ask they say about partial refund but never hear from them again. All reviews mostly say same. The mysterious Areeba who never gets back to you and the phones and emails ignored. Stay away form them. Any good reviews are fake and you can tell if you read them I have reported them...PayPal refunded me as they were not happy with them 0people have reported them to trading standards. DO NOT USE!”

Posted 3 years ago

“AVOID at all costs. They are cheap for a reason. They don’t have the stock and you’ll only find that out once you’ve placed the order then when you try get a refund there is no one to take your call or reply to your emails. I’ve been trying to talk to someone at tiles direct for a month and they have never picked up the phone once. Save yourself the pain just don’t prefer from them”

Posted 3 years ago

“Absolute terrible. Looks like matt going round with tv crew???”

Posted 3 years ago

“Low quality tiles Difficult to return And when you review the tiles to warn others they don't publish your review Very dodgy”

Posted 4 years ago

“Best avoided. I received initial email acknowledging order but nothing else thereafter despite initial email stating I would get a further email once order processed. I rang up to find out what was happening and was told the goods were already out for order. I asked estimated delivery time and was told before 1pm so I sat in waiting but nothing. Chased again and was told would be any time before 5pm so again waited in until 5pm but nothing. Chased again and was told goods had been delivered. Turns out tiles had been dumped outside front of building. To make matters worse when i opened them 2 out of 3 packs had broken tiles! Real headache from start to finish. About to write to Tiles Direct fro refund but reading these reviews dont look like will have much joy. Wish I had done so before ordering!”

Posted 4 years ago

“Useless!!! I have told my friends, family members and work colleagues not to order from this company. Received no confirmation of order and selected date of delivery, didn't deliver on original agreed date (even though I called to confirm) or the promised date, and the tiles dumped on my doorstep. No respect for customers and I hope they go out of business!”

Posted 4 years ago

“Shambolic bunch of comedians Shambolic bunch of comedians - failed to deliver on agreed date leaving us with tilers with nothing to do. Insisted they had delivered when they hadn't. Wasted hours of our time and hundreds of pounds. They then refused to refund until we threatened legal action, delivered the goods late after we had cancelled - and now just called us up to check whether we had the delivery! Do not use these fools!”

Posted 4 years ago

“Awful company, tiles changed colour once on the wall and they state they are not responsible. Will not be using them again.”

Posted 4 years ago

“I ordered silk finish British Ceramic Tiles but Matt finish Eauipe tiles delivered. I called customer services who said they were the same thing despite the fact the equipe tiles were 72 p a tile and the BC tiles 99p each. A manager eventually agreed to refund and collect tiles but didn't tell the courier they would be left in front garden. They are still waiting for collection. Appalling service. Target tiles are MUCH better and have fabulous service”

Posted 4 years ago

“AVOID AVOID AVOID Didn't fulfil full order; failed deliveries - stating dates several times when remaining tiles were to be delivered, never to arrive. Took days off from work for deliveries to fail! Original order was 8th April. This all took place over a month of waiting!!! Complete lack of communication - no one had any idea what was happening and made false promises the whole time; said I was ok to start to tile with the tiles I had - saying remaining tiles would be delivered. In the end I had to make contingency plans as tiles never were delivered. AVOID AVOID AVOID - SHOCKING SERVICE”

Posted 4 years ago

“Awful company, damaged tiles not replaced like for like. Rude and unprofessional emails.”

Posted 5 years ago

“Awful customer service. Failed to deliver goods, then one month later still failed to provide a refund (they claim they tried previously but their banking systems failed). Phoned to try to discuss and they hung up. Only the that of going to the small claims court has made someone suggest they will try to refund today.”

Posted 5 years ago

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Tiles Direct is rated 1.3 based on 61 reviews