Tiles Direct Reviews

Name: Tiles Direct
Rating: 1.36

1.4 Rating 69 Reviews

9 %

of reviewers recommend Tiles Direct

Company Reviews

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1.4

Based on 69 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Email

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Tiles Direct 1 star review on 9th April 2024

Anonymous

Tiles Direct 1 star review on 4th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible experience i sent in an order back on the 18 June and I'm still waiting for my order. i have phone numerous times and the phone just rings out, after the 3 choices on the phone. it was ringing out for over 10 minutes on one occasion. i can't even talk to anyone to find out where my order is.”

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Posted 4 years ago

“Customer service unresponsive. There was an issue on their website where there were 2 shade of blue available for 1 tile and they merge the 2 colours (photos) into one which led to the incorrect tiles being delivered. I contacted them explaining the situation, they asked for additional information and photos which I provided straight away (over 1 month ago) and since then, nothing! Not heard anything back!”

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Posted 4 years ago

“Rubbish company - stay well clear. Looks aboard and professional online but they are con artists. They will take your money and order online and you won't hear from them again. Impossible to reach them as they never answer the phone either!!!”

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Posted 4 years ago

“Wish I had read reviews first. Ordered £3,700 worth of tiles. Received the wrong ones. No one answers phone. Tiles are broken anyway. What a mess! Hopefully they will respond to my email because I can’t get through on phone.”

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Posted 4 years ago

“Unclear and ridiculously high delivery charges. Tried to cancel my order by messaging and currently on 11th unanswered call. Customer service is useless. AVOID!”

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Posted 4 years ago

“No tiles delivered..no answer to emails..no one answering the phone..think they must of gone bust 😡😡😡”

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Posted 4 years ago

“Thankfully I never even became a customer. Wanted to order £45 of tiles online and the Delivery Charge came up as £39 for standard and £70 for next day!!!!!!!!!!!........and then nobody picked up the phone when I called.”

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Posted 4 years ago

“This is the WORST company I have ever dealt with!! Firstly the wrong tiles were delivered, I've had to send tiles back at my expense in order to *hopefully* get a refund. Kept getting told different things when I eventually got through to customer services. "Courier was being arranged" to "no one's arranged that for you" Customer services never reply to emails. Another order and a box of 20 mesh sheets didn't arrive, called them and was told they would send that out again. ONE SINGLE SHEET turned up today. I really think they're messing with me at this point... I could cry”

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Posted 4 years ago

“Waited two weeks for tiles to be delivered and then opened the box to find the wrong tiles! Can’t contact customer service and no reply to my emails. The email order took about a week to come through. No wonder they have bad reviews just wish I’d read them before I ordered. Don’t bother with this company it’s not worth the time or hassle!”

Helpful Report

Posted 4 years ago

“2 out of 4 boxes of tiles turned up completely unusable and cracked. Boxes and tiles were soggy and damp. Shipping is extortionately expensive (£35 for poorly handled tiles). Would not recommend using this company at all!”

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Posted 4 years ago

“Tiles were delivered broken and only wrapped in 2 layers of bubble wrap !! Most of the tiles were not even in a box just piled together and wrapped in bubble wrap with sellotape Waited 3 weeks for tiler to able do the job and now I have to rebook and buy more tiles from a reputable merchant !! Total scam”

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Posted 4 years ago

“Looking thru their site many style and patterns I did like when i ordered and got a sample that I was interested in, it was a sample of a sample. It was tiny, I cut a cut-off of a sample so I can not see the whole pattern which was the MAIN reason why I had ordered the sample. WASTE. AVOID”

Helpful Report

Posted 4 years ago

“Great variety of products however customer service is absolutely dreadful. Takes hours to get through to them regarding queries related to delivery and when someone does answer no one can help. Shame won’t be ordering from them again.”

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Posted 5 years ago

“Hi paid £200 for tiles that I have not received I tried contacting them with no success When I managed to get in touch they slammed the phone down I have not received any confirmation from them I have reported the company and trying to get my money back from them Please donot buy tiles from them They are frauds”

Helpful Report

Posted 5 years ago

“Tiles arrived damaged. Refund offered but not given. I called the company owner and within 2 hours got the refund they'd promised 4 weeks earlier. https://www.ceoemail.com/s.php?id=ceo-219219”

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Posted 5 years ago

“Delivery took longer than expected but overall we are happy with the quality of the tiles.”

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Posted 5 years ago

“Terrible company. Take money and never gear anything Read the reviews before going ahead as they are trying to blag people. They charge loads for delivery and then when u ask they say about partial refund but never hear from them again. All reviews mostly say same. The mysterious Areeba who never gets back to you and the phones and emails ignored. Stay away form them. Any good reviews are fake and you can tell if you read them I have reported them...PayPal refunded me as they were not happy with them 0people have reported them to trading standards. DO NOT USE!”

Helpful Report

Posted 5 years ago

“AVOID at all costs. They are cheap for a reason. They don’t have the stock and you’ll only find that out once you’ve placed the order then when you try get a refund there is no one to take your call or reply to your emails. I’ve been trying to talk to someone at tiles direct for a month and they have never picked up the phone once. Save yourself the pain just don’t prefer from them”

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Posted 5 years ago

“Absolute terrible. Looks like matt going round with tv crew???”

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Posted 5 years ago

“Low quality tiles Difficult to return And when you review the tiles to warn others they don't publish your review Very dodgy”

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Posted 5 years ago

Tiles Direct is rated 1.4 based on 69 reviews