Time For Paws Reviews

Name: Time For Paws
Rating: 1.51

1.5 Rating 147 Reviews

12 %

of reviewers recommend Time For Paws

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Metrics

1.5

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Time For Paws 1 star review on 8th December 2023

Jacqueline Garbett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a happy owner of 3dogs looking to save money. Ordering was easy.OK it's not next day delivery but a little patience worked wonders. I got my order in just over a week and saved nearly£20 on Pets at home prices.”

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Posted 1 year ago

“Ordered dog food on June 13th 2022, money taken from my bank account June 14th and no further contact regarding my purchase!!!!!! It’s now been over 2 weeks and nothing, the tracking number given doesn’t work and after sending 3 emails still no reply. Disgusting customer service. I’ve had to go and spend another £32 elsewhere to get my dogs food. Can’t believe theory don’t have a phone number either absolutely terrible!!!!!! Avoid this company at all costs I have ended up having to spend £64 for literally a 12kg bag of food now. Fuming 😡 is an understatement 😡😡”

Helpful Report

Posted 1 year ago

“Avoid. This company have gone down hill. No communication. No reply to emails and they do not answer calls. The are part of the Pet Spectrum Group. They also are not bothered. I’m now trying to get a refund through my bank. 01707 927827 is their contact number!”

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Posted 1 year ago

“Took my money 12 days ago and have not even started to send out my order yet. They don't have a telephone number (suprise suprise) and they do not reply to my emails even though I have asked for a refund.”

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Posted 1 year ago

“Disgraceful service I have emailed to cancel the order due to the delay in delivery called there customer care number many many times again to luck I cancelled the order they delivered eventually but I don't want it now I had to order from another supplier, my advice would be don't use them the are a disgrace”

Helpful Report

Posted 1 year ago

“Wrong order delivered. Terrible customer service!!! Refund refused....thankfully I used PayPal. I will never use this company again!!”

Helpful Report

Posted 1 year ago

“Order came just that they just substitute things not in stock for what they think don’t let you know things not in stock.Emailed but as most reviews state they do not reply .”

Helpful Report

Posted 2 years ago

“I use this company only because they are the cheapest in the food I buy 1st order was great no issues 2nd order took almost 2 weeks to arrive and I had to go buy locally which defeated me using them 3rd order I ordered earlier to allow longer delivery time, received dispatch email with tracking number, except there is no tracking number for YODEL so I can’t track it As someone else has said they never answer the phone and take ages to reply to emails Really not the best service from this company at all so be warned”

Helpful Report

Posted 2 years ago

“Order did not complete online but took payment on 22nd March, sent 2 emails. Email received 9 days later confirming above & new order now been sent to warehouse for packing. No email order confirmation has been received? Hopefully items will be received very soon.”

Helpful Report

Posted 2 years ago

“I will use this company again the price is right , the delivery from ordering to receiving the goods was 9 days after reading a few reviews on here i tried to phone the company but they never answered so i sent an email got a reply within 24 hrs and my goods were delivered as promised”

Helpful Report

Posted 2 years ago

“They used to be so good but delivery takes over 10 days now with no contact from them”

Helpful Report

Posted 2 years ago

“I use time for paws regularly for my rabbit food. No issues with any of my orders, delivery can be around 1 -2 weeks depending on stick issues. Responding with tracking advice when I questioned when order was due over festive period.”

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Posted 2 years ago

“Still waiting for goods”

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Posted 2 years ago

“Wrong item sent. Emailed 3 times and not had a reply. Can’t get through on the phone. Very poor - will not use again! Please avoid this company!”

Helpful Report

Posted 2 years ago

“!!!!!!!!!! AVOID AVOID AVOID !!!!!!!!!!! I honestly wish they had an option to give 0 stars, because this company doesn't even deserve 1 star! Absolutely appalling! Total lack of any kind of service whatsoever. Placed an order, received an order confirmation, and then NOTHING! Contacted them several times now, and not had a single reply. Currently going through Paypal for a refund, but as a fosterer, I can't afford to be without dog food, and I have just run out! Unfortunately, the food I buy is only available online, and even though I have now ordered elsewhere, it will not arrive for another 2 working days, so I have no choice but to buy food that they're not used to........no doubt resulting in diarrhoea and upset tummies for them all!!”

Helpful Report

Posted 2 years ago

“Only when I went to the PayPal Resolution Centre to demand a refund did I get a message from the courier about a delivery. They don't answer emails and they don't answer the phone. I would strongly urge you not to buy from this company.”

Helpful Report

Posted 2 years ago

“I second previous comments. Nothing heard since the order was placed and nothing received. Impossible to get through to their customer service (do they have any?). DO NOT BUY FROM THEM.”

Helpful Report

Posted 2 years ago

“Should be renamed Time For Pause because as soon as you order and they have your money they dont deliver a good service. I ordered dog food on 13/01/22 and after 6 days heard nothing so emailed them twice and got no reply. Also tried phoning but it rang out. Luckily I contacted a parent company and complained and low and behold it arrived the next day, 9 days after the original order.I also had to order more dog food. If you dont want any hassle I would recommend you dont use this company cos I wont be they are awful”

Helpful Report

Posted 2 years ago

“ORDERED FOOD AND HEARD NOTHING: no answer either email or phone. they have my money and i have no food and a hungry dog. what the HELL!!!!!!”

Helpful Report

Posted 2 years ago

“Repeatedly bad service,wrong items ,long delivery times. Good products let down by bad service have given them many chances.”

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Posted 2 years ago

Time For Paws is rated 1.5 based on 147 reviews