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Time For Paws Reviews

1.5 Rating 147 Reviews

12 %

of reviewers recommend Time For Paws

Company Reviews

1.5

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Time For Paws 1 star review on 8th December 2023

Jacqueline Garbett

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“placed an order 2nd January, still waiting today 17th January. Yodel have supposedly attempted delivery 3 times. After the first attempt sent precise details of address still not got it,although they say they delivered it, liars.told time for paws they say I have to fill in a disclaimer form to prove I have not received it,which from my understanding is them saying ive not stolen it.still not been refunded,as I cancelled it days ago because I ran out of dog food,so had to buy elsewhere. DO NOT use this company they are absolutely useless, and like some of the other reviews on here,I'm beginning to think they are scammers. Next stop,trading standards, this company should not be trading.”

Posted 2 years ago

“Terrible company. Ordered dog food. Won't answer calls or messages, will not order from them again, I even rang their parent company, and although they were very helpful they agreed that they don't answer the telephone but they did get them to message me and in the end have got my money refunded. They won't be getting any more orders from me.”

Posted 2 years ago

“Ordered 2 lots of superhay finally arrived opened one mouldy musty hay opened second one and exactly the same only fit for tip no good for any animal let alone guinea pigs so they had my money and in return I got 2 bales of rubbish. Shall never use or recommend to anyone. And no point complaining as you can't photograph mouldy musty smell and plumes of mould spores coming of it. Rip of company!”

Posted 2 years ago

“I've sent a few emails now asking about my puppy food order, that was placed on 7th Dec and now is 14th Dec and got no food. Really not happy with service.”

Posted 2 years ago

“Waiting on my doogfood for nearly a week”

Posted 2 years ago

“Ordered dog food on 27/11. Yodel advise that due to weather they cannot deliver on 3/12. It’s now 11/12 still no dog food. I’ve emailed Time For Paws twice, and had no reply. I won’t be ordering from this company again. Very Poor Service.”

Posted 2 years ago

“Avoid! Ordered 23/11, dispatched 25/11. Yodel driver was out with my order on 02/12 but didnt get around to delivering my order. The driver was still 32 stops away by 9pm when the delivery cut off time is. By 06/12, my Yodel tracking still said delivery due on 02/12. Today on 07/12, my Yodel tracking coincidentally now says my order was damaged (how does 2 big bags of dog food become damaged?) and I should contact Time For Paws? How? The support email provided on their 'contact us' page returns a non delivery notification and there is no contact number to discuss this with them! Utterly shocking!”

Posted 2 years ago

“Avoid at all costs! They took my money but never shipped my order! It's been 8 days and I still haven't heard back from them. They never reply to emails and don't even have a phone number. Pretty sure now they're a scam”

Posted 2 years ago

“I ordered things for the cats till waiting on the order very concerning reading about other peoples experiences also had to reorder from other web cites unfortunately I did not palpay also had bad experience with them.”

Posted 2 years ago

“Rubbish service. Quick to take my money but nothing since. 10 days later still waiting for my delivery or a dispatch note. According to the website it was dispatched 8days ago. No response from emails. Avoid at all costs.”

Posted 2 years ago

“Placed a order 13.10.21 got the confirmation wanted to enquire about delivery had no reply from emails, found a phone number but no answer looked on here and started to get very concerned many shocking reviews. It's been delivered this morning alls good but they need to work on there customer service.”

Posted 2 years ago

“Rubbish. Still waiting delivery from 8 days ago. No emails. No info. No sign of delivery. Won’t reply on emails. Taken the money out of account though.”

Posted 2 years ago

“AVOID. Placed order 8 days later I have received no despatch information. They do not respond to emails. I will never use time for paws again. They are the worst online retailer I have used in 20 years.”

Posted 2 years ago

“Terrible service, terrible communication, slow delivery 10 days. Do not use.”

Posted 2 years ago

“Unlike many other reviews, I ordered some flea/tick treatment for my dog and they arrived well packed within a few days. I will definitely be buying from again.”

Posted 2 years ago

“This is without doubt the worst internet company i have ever dealt with. Delivery should be 3-5 days.....Its now been 9 days, no sign of delivery and only one responce from the company. I will never use this company again. Im going back to zooplus.”

Posted 2 years ago

“Its now 7 days since i placed order.......Still not arrived. Will never use this company again”

Posted 2 years ago

“ABSOLUTELY HORRENDOUS CUSTOMER CARE !!!!!! TOOK MY MONEY AND STILL NO RESPONSE AND STILL NO DELIVERY ....ALL THEY KEEP SAYING IS 3-5 DAYS .....ASKED FOR REFUND AS STILL NO REPLY AND STILL NOTHING”

Posted 2 years ago

“I have bought the same item a couple of times from this company. This time the box of food pouches had been damaged in some way - or rather there were several fish pouches in the box which were about to explode - they were swollen and puffy and clearly contaminated. The whole box had been distorted by the swollen pouches. I have sent this company photos of the box and pouches, and a photo of my invoice. I must have contacted them five times now and they have not responded. They are also not answering their phones ‘because of Covid’. This is simply not acceptable. Please get in touch with me and sort this out.”

Posted 2 years ago

“Although I placed my order and had confirmation of my order that was it ! They took my money and never delivered my product . They said they had emailed me to advise of a delay but this was a totally untrue and was just another way this company is run .In the end I contacted PayPal who have refunded my money .”

Posted 3 years ago

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Time For Paws is rated 1.5 based on 147 reviews