Tkmaxx Reviews

Name: Tkmaxx
Rating: 3.05

3.1 Rating 234 Reviews

51 %

of reviewers recommend Tkmaxx

Company Reviews

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Metrics

3.1

Based on 234 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Suzy

FionaM

Tkmaxx 1 star review on 25th September 2021

Laura Nagit

Tkmaxx 1 star review on 6th September 2021

Ria

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am furious at this shop, I shop regulary in-store and online, but on this occasion am very upset, I have ordered 1 bracelet for myself and my mum loved it so much that I placed another order with a pair of earrings, when I opened my package 2 boxes but the bracelet box was empty which means no bracelet! When I contacted customer service they were not able to help me!!! And that it was sent to me but cant proove me that bracelet was inside the box!! I lost £80 very very angry!!!”

Helpful Report

Posted 1 week ago

“I lost an earring in the changing room at the store in Hanley stoke on Trent. I rang the store and the next day when I rang again was really pleased that it had been found by 2 of their staff. One was a gentleman the other a lady whose name au think was Ness. A Big Thank You”

Helpful Report

Posted 1 month ago

“Made online order with 1 day delivery option from the official TK Maxx website but the product hasn't been delivered yet. Seems like a scam to steal money from customers.”

Helpful Report

Posted 1 month ago

“bought a homes and gardens candle as i often pick a candle up when i pop in to use or keep for gifts. Candle burned black smoke and ruined my downstairs toilet, £200 for painting and that wasn’t all the specialised cleaning products for grout and tiles, you would have thought it was fire damage.Customer service did nothing as i had obviously paid cash and didn’t have receipt as i had bought it 8/10 weeks before using it. Thankfully i didn’t gift it! Customer service were shown candle photos of damage ect .Needless to say i won’t shop there again nor my family”

Helpful Report

Posted 2 months ago

“Stood on a clothing tag loose on the floor in the Millers Junction store and it popped my shoe (nike air max). The manager was quite rude and reluctantly took my information. This was 3 months ago, i have tried to get in touch and have my issue resolved. They will email me once when i threaten to take them to the ombudsman and then stop responding. Absolutely disgusting treatment and I imagine if I broke something in their store I would have to pay for it, but not the other way around. DO NOT USE THIS COMPANY”

Helpful Report

Posted 3 months ago

“Me and my mum visit the Leeds rd store in Huddersfield most weeks ..the staff are always helpful and so friendly..love the store but a member of staff there goes above and beyond ..her name Ayesha ..always friendly ,can't do enough for you ...we go usually once a week or more and enjoy the shopping experience..all the staff are lovely ,the security team too always happy to chat and help out ..a joy to shop there ,my mum is in a wheelchair and access is good too”

Helpful Report

Posted 3 months ago

“In February I was travelling I've bought a suitcase from TK maxx when travelling the zip fell I'm having to buy some strap to hold the suitcase today I went back to take a marks with all my invoice and a warranty they refused to replace the bag the manager was very unhelpful didn't show any compassion no respect very poor service I will not go back anymore to Tk max Scarborough ,after more than 17 years buying in the shop. This is a disgrace this is a shame”

Helpful Report

Posted 3 months ago

“The filters make the experience much easier as I can look for specific items styles or sizes, delivery choices are excellent too”

Helpful Report

Posted 4 months ago

“Horrible service from such a rude woman at the till m. Customer services weren’t interested, I guess they’re taking too much money to care.”

Helpful Report

Posted 8 months ago

“In all the years i have been traded with TKMAXX i have found their staff very helpfull and eager to assist.Customer service have also been 100%.Recently I had a problem regard a gift card and the problem was solved by staff membersEmily and Karni.My thanks again.Long live TK.”

Helpful Report

Posted 8 months ago

“Really like TK Maxx however I have just noticed I placed an order at 09:47 on a Saturday morning and paid a couple of quid extra for the next day delivery then received an email with tracking that said it will be delivered on Tuesday that's 3 days not next day, ok I will take into account the day after my order was placed was a Sunday so expected delivery to be Monday but no its Tuesday, it seems odd for next day as I have ordered from other companies on next day at a weekend and received it on a Sunday and I can't even blame useless Evri because it's Parcel Force. I'm not angry or anything I just find it strange that next day delivery if ordered on a Saturday morning actually means 3 day delivery even though they still charge you for it.”

Helpful Report

Posted 8 months ago

“Be careful, that ‘treasure’ you think you’ve found may not be what it seems. I was in the market for a rug and noticed TKMaxx had a beautiful Afghan rug for sale at £400 off the full price of £900. I placed the order and was looking forward to receiving my treasure. However, what I was sent was a completely different rug - different colour and an inferior pattern. I was absolutely gutted. I emailed Customer Services and they advised the rug I actually ordered was out of stock. Not sure why it was still listed for sale though. They advised I return the rug to my nearest store for a refund. The really annoying thing is that I paid for the rug using an e-Giftcard, as my employer has a scheme offering a modest discount at various high street stores. And of course the refund will go back to the original payment method only. That means I’m left with a high value gift card that I can only spend at TKMaxx - on items that may not be as advertised and may or may not be in stock. All I can do now is somehow try and take this ugly large and heavy rug back to my local store for the refund. I wish I hadn’t shopped at TKMaxx. All they had to do was supply what was advertised, and they failed! It turned into a hassle and inconvenience. To be fair, ‘Harmony’ the Customer Services advisor did reply to my emails quickly. Bottom line: proceed with caution when buying at TKMaxx, especially on big ticket items. I’ll be shopping elsewhere next time…after I’ve finished wasting £s on the Giftcard…”

Helpful Report

Posted 10 months ago

“I ordered something to be collected from TKMAXX TAUNTON. I was ill and missed the deadline for collection. When I asked how to get my giftcard refunded I was told someone had collected it using a driving licence. I don't drive and don't have a licence. It was not collected by me or anyone I know. The person dealing with me, Erin, has refused to show me the signature. There is fraud and theft going on here. I will be reporting this to the Police.”

Helpful Report

Posted 10 months ago

“called into Hartlepool to look for a bargain, and I bought a biscuit kit to make with my grandsons, it had a price on of £4 when I got to the till a Lovely lady called Marie said that was the wrong ticket and it was £3, she is a credit to the store.”

Helpful Report

Posted 10 months ago

“Went in for last minute presents. Followef around aisles by a store assistant constantly upstairs.made to feel really uneasy. Spoke to manager who basically said dont care. Spoke with a women downstairs who shrugged her shoulders. I know they get shoplifters but this was horrible and the response from the manager equally horrible. Avoid going if you want to feel like a criminal for just shopping. I won't step a foot in there again. Disgusting behaviour”

Helpful Report

Posted 11 months ago

“Hello, always been happy with pleasant cashiers in Culverhouse Cross Cardiff, Pontyclun Mid Glam, TkMax Swansea, and all if my items ever purchased. Wanted to leave my review to thank Stacey at Culverhouse Cross Cardiff Tues 3rd October...very helpful finding correct price for my super large memory dog bed ...then offering to take it up to the cashier desk for me on her works trolley as it was so heavy...I didn't have a trolley, so she kindly requested a staff member nearby the trolley area to the cash desk for me to use to car. Much appreciated Stacey! Quality item, and my gentle Xlarge labrador is loving it!”

Helpful Report

Posted 1 year ago

“The Wathamstow branch is the worst tkmaxx ever ! Fitting room feels like border controls and make you feel very uncomfortable! Staff rude and not interested ! Security staff grumpy look rough and think they are some kind of special forces . The store is badly arranged ! Iv seen better setups in charity shops.”

Helpful Report

Posted 1 year ago

“Called in at T K Maxx in Coleraine on Saturday for a little bit of retail therapy. During my visit I tried on several items in their changing room and the shop assistant Caria was most helpful. I couldn’t get a garment on because of the security tag which she kindly removed and then replaced after I was finished. Caira was also kind enough to look after several items for me whilst I did some additional shopping. A great experience with helpful, pleasant staff.”

Helpful Report

Posted 1 year ago

“Purchased a handbag in Clearance (TK Maxx, Solihull), clearly marked £20 with red sticker. Paid for items and left store. When I arrived home, I saw from the receipt I was charged £27.00, and that cashier too it upon herself to remove Clearance tag. Having contacted Customer Services, they instructed me to return to store for them to check price. I returned to store asking that they check CCTV footage. Within 10mins Manager returned said they were unable to see clearly as camera(s) were too far away (what load of rubbish) and that the correct price was charged. When challenged about the Clearance tag been removed from only that one item, she was dissmisve of the fact that the item was tagged as a Clearance item by mistake. I WOULD URGE ANYONE PURCHASING ITEMS IN TK MAXX TO CHECK THE FOLLOWING: 1) ITEMS ARE BEING SCANNED AT THE PRICE TAGGED; 2) THE CASHIER DOES NOT REMOVE TAG SHOWING PRICE DISPLAYED.”

Helpful Report

Posted 1 year ago

“It was my wife’s birthday i have ordered 12 different items. It said in the website it should arrive in 5 days. 5 th day didn’t arrive.6th i have contacted them didn’t arrive evri by the way wortd delivery company you can’t contact them .day 7 I contacted tkmaxx custemer service again they said sorry just wait. My wife birthday passed . I was checking the parcel every day day 12-13 goes on same story. At the end day refunded me which is i lost 14 days plus up to 14 days to get my money back. Ruined the birthday for me. I hope you dont do the same mistake. Sorry they offered me 10£ gift card for it all. I said keep it and spend it to customer service”

Helpful Report

Posted 1 year ago

Tkmaxx is rated 3.1 based on 234 reviews