“Love the overall style sold by this store, reasonably priced for well-made, quality pieces. Also love that there is the option for the more classic, timeless pieces as well as the current trends. Can't wait for the day there's a branch set up here in Australia!”
“Hi,
I returned items via USPS on 1/20/2022. I returned clothing for another brand as well and it was received and processed almost immediately which is why I’m a little concerned with my Tobi return.”
“The fabric is lovely and the fit is nice but the dress has so weird quirks that seem like a result of cheap production that I didn't love, so I'm sending it back.”
“I ordered a beautiful maxi dress that unfortunately didn't fit. I went to return it, and the return label provided had MY address as the "receiver" and the TOBI address as the "sender" on the label. I e-mailed customer care but never received a response, so I have to keep the item and will not even receive the store credit. Will not buy from TOBI in the future due to poor customer service and response time.”
Hi Ali,
We apologize for the return label, our system was acting up and switching the addresses. I checked our system and see no tickets under your name. Please send a request to CS@tobi.com and we would be happy to get you another label.
“Does not look like the picture. Tried to return it but the return label has my name and address as the address so it would be sent back to me. Tried to contact the company but they only have an email and will not respond. Will have to pay to return the item.”
“Shipping is fast, the prices are good when there's a sale. I wish there were more reviews on the site so it would be easier for people to decided on dresses based on other people's measurements and how the clothes fit.”
“Contacted the Cs team to link my purchase to my acct to leave a review on the product (that I btw loved) and simply got a "its not possible, sorry". The beggining of a loyalty relationship was shattered for me.”
“Customer service is great! They responded to my emails very quickly and were super helpful! I needed to make a return, and they responded very promptly and helped me fix my issue right away!!”
“I have received the order and I am trying to return but the return label that was given to me, will not be accepted by the USPS. The return label given to me still shows that it will be shipped to me from Tobi.”
“My experience with Tobi was a positive one. I received my order on time and in good condition. It didn't end up fitting quite right so I sent it back but that wouldn't discourage me from ordering from this site again.”
“I have always enjoyed shopping at Tobi. This company consistently offers quality merchandise, great sale prices, options regarding payments and top-notch professionalism. I look forward to continued shopping with Tobi.
Thank you,
Anne K~”
