TobyDeals have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their customer service, returns process and refunds.
“
Tony deals took over two weeks to deliver my goods ,and communication was poor,but wasn't in a rush ,very happy now with my new iPhone 11 at a good price,
If you need whatever you are ordering in a couple of days don't use Toby deals.
Worth the wait for me.
Southside
”
- Buster
“
Purchased twice by TD, and I can only leave a positive review.
Best price and delivery time ( got my items, in both case , in a week).
”
- Antonio T.
“
After reading all the negative reviews I was hesitant to purchase my airpods 2 here, but they had the best price I could find.
”
- Benjamin Tamasi
“
Very pleased with my new realme 6 pro. The delivery took about two and half weeks but judging by the tracking number most of the time was spent leaving Hong Kong's hub which is expected as it is international. Thankyou Toby deals au in very pleased with my purchase.
”
- Jane
“
It took all together 10 days between ordering and delivery of a brand new phone in sealed packaging in a regional area.
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- valerie
“
The delivery time is obviously a little longer than from a UK based company, I’ve found it takes three to four weeks on average.
”
- Sarah
“
by Sheridan on 13 Oct 2020
Do not buy from TobyDeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment. They also ignore emails i wouldnt trust them if product was faulty
”
- Sheridan E Notley
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by Sheridan on 13 Oct 2020
Do not buy from TobyDeals. Their 14 day returns policy is void if you open the packaging. They will not take it back. They also forgot to send my order and I needed to prompt them 3 weeks after I made the purchase and processed my payment. They will ignore emails and i wouldnt trust them if the product was faulty
”
- Sheridan E Notley
“
total scam, send nonUK compatible phone in previously opened box , keep sending returns procedure DO NOT use look at their terms for processing fake goods .
DO NOT USE THIS FAKE COMPANY my case currently a fraud investigation , company wants phone back, no way ! itsevidence
”
- Anonymous
“
I raised a ticket immediately and still no refund 30 days later.
”
- Claire
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Horrible scammers, I bought a camera which came after two months unfortunately broken. I have a trouble to get my refund back. they don't reply for a mails.
”
- Maria
“
Thanks to PayPal I received refund 2 months later.
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- MGFOSTER
“
Diabolical service, do not use. Just don’t delivery.
”
- Andy pearce
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11 days since order placed still hasn't been shipped. Customer service non-existent. 6 messages sent received 1 response saying sorry we are delayed. no additional information. not worth the marginally lower price. buy elsewhere
”
- Jughead Jones
“
My son paid AU$550 for a new phone. After 3 weeks the status of the order did not change from processing. Constant emails sent with not reply, after 4 weeks we requested a refund. They actually replied to that email the same day and a refund was given. The phone we purchased was not even in stock! Absolutely terrible customer service, they should not be allowed to conduct business in Australia, STAY AWAY!
”
- Troy