Hello there, apologies to hear that there was a delay in shipping, we specify delivery takes between 3-5 working days, your order arrived within 6 working days due to a courier delay. We are very sorry about this and will happily offer a full refund - please send an email to contact@tomandteddy.com and we will get this sorted for you. Many thanks Tom & Teddy
“Should sent a tracking number to follow the order and never received one. So I never received my order and it is been almost a month since a ordered it”
Hello Ariane,
We are sorry to hear this and apologies for any inconvenience this has caused. We are aware that our customer service team has been in contact with you and have located your tracking details for you, but do let us know if you have any further queries and we'll be happy to resolve them.
Hello. I’m sorry to hear you haven’t received your shorts, but I’m glad to say that they are due to arrive today by 9 pm. It appears that you didn't receive our confirmation email with the tracking information; this can occasionally go into Junk mail so apologies if this was the case. I’m sorry you’ve been disappointed with the process but we really do try and keep all our customers informed and I'm glad to say that we rarely incur delays in delivery. Our orders to Canada do take 5-10 working days to arrive and we'll ensure in future that our review emails are sent out later to allow for this. Many thanks, Michelle
