“The shorts are fine however I paid for the Father’s Day gift box and it was so damaged I had to rewrap it myself. Had I saved the box (had to throw it away because it was smashed and couldn’t wrap it) j would have uploaded a pic.”
Hello Kelli,
We are really sorry that the gift box arrived damaged. Occasionally they can be damaged in transit when parcels are placed into heavy mail bags. We are so sorry about that and have issued a refund to you for the gift wrapping charge.
If you would like a new gift box and tissue paper sent out to you in extra protective packaging, please email contact@tomandteddy.com and we will arrange to send a new one by express delivery.
Apologies for any inconvenience caused.
Tom & Teddy
Dear Rebecca,
We are very sorry to hear that there is an issue with the sizing, please can you email contact@tomandteddy.com - and we will get this sorted for you either with an exchange or refund.
Many thanks,
Tom & Teddy
“Shipped quickly and the set I bought for my husband worked great but defeats the purpose when the matching set is too big and unwearable. I had one sad kiddo on my hand when he realized he couldn’t match daddy.”
