TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product No other products work as well on my fine flyaway hair Fast efficient delivery”

Helpful Report

Posted 5 years ago

“Everything it's amazing after just one use my hair change completely was very dry and now it's like I've been to the salon and had treatment Delivery came on time, and I receive a little selfie light. And want to mention that was the only way to find a bigger shampoo with the right price from Kerastase I will order again definitely.”

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Posted 5 years ago

“Really good company, would buy from again.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“I've been a Toni & Guy client for twenty years. I love my stylist (he's been cutting my hair for ten years) and I love Label M products.”

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Posted 5 years ago

“Good price and excellent delivery, would certainly recommend to you friends.”

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Posted 5 years ago

“Excellent service excellent products very competative prices very easy to deal with”

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Posted 5 years ago

“still wait”

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Posted 5 years ago

Dear Valued Customer, Thank you for your review. I sincerely apologise that you have received the incorrect order. After looking into this, II can see that this has now been dealt with for you with our Returns team. I apologise for any inconvenience caused. If there is anything else I can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“pleased with the scissors, prompt delivery”

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Posted 5 years ago

“I requested a refund which was confirmed, yet you still took money our my account”

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Posted 5 years ago

Dear Mairi, Thank you for your review. I am sorry for any dissatisfaction caused, as you can appreciate, things can take a little longer than normal at the moment due to Covid - 19 as we are remotely working. I have had a look for you and you should be able to see your refund in your account now. Once again, I can only apologise for the delay. If there is anything else I can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Toni & Guy kept me well informed about my order. Package arrived on time and was as expected.”

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Posted 5 years ago

“Faulty product, am still waiting for a reply to receiving any information about a replacement.”

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Posted 5 years ago

Dear Valued Customer, Thank you for your review. I am sorry for any inconvenience caused. I have looked into this and can see that our Customer Service team have responded back to you in regards to the issues you are facing with this product. I can only apologise for any dissatisfaction caused and this has now been resolved for you. If there is anything else I can help with, please do not hesitate to email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Great product, good price and delivery. Lovely free mirror too as advertised With the product.”

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Posted 5 years ago

Dear Kirsty, Thank you for your review. I am happy to hear that you were pleased with our service, I am however sorry you didn't receive the free gift, These are subject to availability and at the tine of your order, this was out of stock. Nonetheless, I will organise for one to be sent in the post to you as these are back in stock. I do hope this helps. Kind regards, Customer Services

Posted 5 years ago

“Toni&guy was a top notch service,very good,will recomend.”

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Posted 5 years ago

“Brilliant as usual. Can’t fault in any way.”

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Posted 5 years ago

“Delivered as stated”

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Posted 5 years ago

“Excellent online service, meets my expectations. However, this time I did not receive a free gift, despite the advertising at checkout.”

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Posted 5 years ago

“Good services”

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Posted 5 years ago

“Rating is for ordering and delivery. Product bought for a gift the recipient uses the spray all the time.”

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Posted 5 years ago

“Products delivered very quickly. Disappointed with the amount of packaging used, in particular all of the plastic bubble wrap and plastic packing air bags.”

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Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews