TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

Write Your review

Tell us how TONI&GUY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really straight forward ordering and delivery.”

Helpful Report

Posted 5 years ago

“Delivery took over a week. The website states 2 to 4 days. The website needs updating about covid delays if that is the problem. Customer service prompt in replying when chasing.”

Helpful Report

Posted 5 years ago

Dear Valued Customer, Thank you for your review. I am sorry that you were unhappy with the length of time it has taken for your order to be with you. We do have a message on our website stating: All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Once again, I am sorry for any inconvenience caused. Kind regards, Customer Services

Posted 5 years ago

“Quick delivery great service delighted Thank You”

Helpful Report

Posted 5 years ago

“They know their stuff!!”

Helpful Report

Posted 5 years ago

“Absolutely great product, the shampoo and conditioner have definitely made a difference to my hair.”

Helpful Report

Posted 5 years ago

“Thanks , quick and efficient , order came on next day 🙂”

Helpful Report

Posted 5 years ago

“Excellent value for money. Delivered quite quickly. Would recommend.”

Helpful Report

Posted 5 years ago

“Happy with the services”

Helpful Report

Posted 5 years ago

“Great products- may seem expensive but you are paying for a quality product. Far superior than other products, hair wasn’t in great shape during lockdown- made a big difference”

Helpful Report

Posted 5 years ago

“Excellent staff. Have been using Colchester Toni&Guy for over 20 years and delighted with service.”

Helpful Report

Posted 5 years ago

“Excellent service! Great price, fast delivery and clear communication. Would definitely use again and recommend to friends and family. Many thanks 😊”

Helpful Report

Posted 5 years ago

“Love tony and guy since my sister introduced me to the salons. I have been cutting my hair at the Harrow on the hill branch for a few years now and I’m always pleased with the results. I’ve now started to use the shampoo, conditioner and mask as recommended by the stylist and its giving good results! I’m planning to colour my hair soon in the coming months! Highly recommend Tony and Guy! Thank you!”

Helpful Report

Posted 5 years ago

“Good enough for a standby But no blades included was an Issue , good customer service And prompt delivery”

Helpful Report

Posted 5 years ago

Dear Valued Customer Thank you for your review. I am sorry that you are not fully satisfied due to no blades being provided. We have stated this on the site but I am happy to hear that you were happy with the service and delivery. If there is anything else I can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Excellent products”

Helpful Report

Posted 5 years ago

“Always get Toni and Guy cuts as I like an edgy crop. I can’t wait to get a new T&G chop after the virus.”

Helpful Report

Posted 5 years ago

“Communication is terrible. Still waiting for my products. Even the product u r asking me to put a review on is wrong”

Helpful Report

Posted 5 years ago

Dear Janet, Thank you for your review. I am sorry that there has been a delay in us getting your order to you. We did update our site with an explanation that there maybe delays in orders, all of our orders are dispatched as soon as possible. However, due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. I have looked into the order for you and can see that your order is on it's way to you and tracking details have been sent to your email address. As you have mentioned that the products you have been asked to review are incorrect, could you please send a screen shot of this to the below address so we can look into this further for you: info@mascolo.co.uk I appreciate your patience and I apologise for any dissatisfaction caused. Kind regards, Customer Services

Posted 5 years ago

“Was promised buy shampoo and get conditioner free but when arrived it wasn't included and still awaiting reply to my query why.”

Helpful Report

Posted 5 years ago

Dear Andrea, Thank you for your review. I am sorry for any dissatisfaction caused. I have looked into this and can also see you have already been in touch with our Customer Service team who responded to you on 27/04/2020. I can confirm that Brightening Blonde was not part of the promotion. On our site, we clearly outlined what ranges are included so I am sorry for any confusion this may have caused. If there is anything else I can help with, please contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“I will write a further review when I receive the product”

Helpful Report

Posted 5 years ago

Dear Gayle, Thank you for your review. I have looked into your order and this was sent directly to the email address that you provided for the order on 18/04/2020. Your order was for the Future Foundation online streaming, once purchased, the links get sent to the email address provided and are valid for 7days. If you can please check your emails as this is showing as sent on our side. Any further queries, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“I was so bitterly disappointed that having accepted my order, you were then unable to deliver. Jackie Williams”

Helpful Report

Posted 5 years ago

“You couldn’t deliver and cancelled purchase”

Helpful Report

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews