TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this product on 19th April. I still haven't received it. Can you arrange a replacement or a refund please? I have tries calling your customer service number today, but there is no answer”

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Posted 5 years ago

“I haven’t received the item”

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Posted 5 years ago

“You couldn’t fulfil order !”

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Posted 5 years ago

“Lovely as expected. Came on time and the customer service at toni and guy was 10/10, could not fault it. Definitely recommend.”

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Posted 5 years ago

“Bit deceiving i googled highlighting kit saw tony and guy thought good company saw wella thought good company what it doesnt fully explain is it is just a tutorial not the actual kit i brought 2 and couldn't get my money back as they emailed it straight to me .”

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Posted 5 years ago

“Purchase of Lemongrass shampoo and conditioner arrived quickly. Both products are easy to use and left my hair in a soft, manageable condition. Very pleased customer.”

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Posted 5 years ago

“The product is poor and it doesn’t cover your roots”

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Posted 5 years ago

“Amazing service online and in my local Colchester branch ! Can’t recommend them enough x”

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Posted 5 years ago

“Ordered from the shop online. Excellent delivery time and good deals on promotion.”

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Posted 5 years ago

“The smell is absolutely beautiful and this product leaves my hair super shiny and soft. Love it.”

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Posted 5 years ago

“I haven’t received it as not in stock”

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Posted 5 years ago

Dear Valued Customer, Thank you for your review. I am sorry that the item you ordered went out of stock. Sometimes when this happens, it is out of our control and I can only apologise for this. I can see we did send an email confirming this but I will look into why a review was sent to yourself. I am sorry for any inconvenience caused. Kind regards, Customer Services

Posted 5 years ago

“Great choice of products at amazing prices, quick delivery”

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Posted 5 years ago

“Ordered 7 days ago and not received or heard anything yet Last order a couple of months ago was great. Understand with Covid things will be slower but have not been kept informed if there is a problem or as to when my order will be sent.”

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Posted 5 years ago

“Great service 👍”

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Posted 5 years ago

“What should I write? You cancelled my order!”

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Posted 5 years ago

“Unable to provide a review as am not yet in receipt of goods ordered or any notification of goods being dispatched.”

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Posted 5 years ago

Dear Marilyn, Thank you for your review. I am sorry that your order is not yet with you, All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. I can assure you that you will receive your tracking details very soon. I am sorry for any inconvenience caused. Kind regards, Customer Services

Posted 5 years ago

“Good service”

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Posted 5 years ago

“Thank you for the easy ordering, Great product and loved the offer and the pumps too! Will be buying when I run out. Thank you”

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Posted 5 years ago

“My order has not yet arrived and therefore asking for my review is a bit premature”

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Posted 5 years ago

Dear Jan, Thank you for your Review. I am sorry that you are yet to receive your order and that you were asked to Review this. All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. We are trying our hardest in getting all orders to our customers as soon as possible whilst maintaining safety for our team. I can assure you, tracking details will be with you shortly. Kind regards, Customer Services

Posted 5 years ago

“I haven't received my order yet so can only comment on service so far. I accept that we are in unusual times but I have had no communication since 18/04/2020. My payment has been taken though so I'm not pleased.”

Helpful Report

Posted 5 years ago

Dear Lorriane, Thank you for your Review and your recent email sent to Customer Services. I am sorry you are yet to receive your order, we do have an update on our site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Please bear with us, you will be receiving your tracking details very soon and I am sorry for dissatisfaction caused. Kind regards, Customer Services

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews