TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication and updates about my orders.”

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Posted 5 years ago

“the purchase and delivery was very good and quick”

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Posted 5 years ago

“Excellent product and very quick delivery. Thank you”

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Posted 5 years ago

“I ordered my hairdryer online, it was easy, cheaper, and was delivered quickly. Pleased with the service.”

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Posted 5 years ago

“Great website, easy ordering and great delivery service!”

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Posted 5 years ago

“I have been asked to review my recent Toni&Guy purchase, but I haven’t received it.”

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Posted 5 years ago

Dear Marie, Thank you for your feedback. I am sorry for the delay in getting your order to you. I can see that Customer Services have emailed you back in regards to the delay in your order. All of our orders are being dispatched as soon as possible. However, due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Tracking details will be sent very shortly to you and I appreciate your patience in this matter. Kind regards, Customer Services

Posted 5 years ago

“I still haven’t received my order Please can you help ? Been waiting over 2 weeks order number is: cc93d888-b4dc-dcdd-e51e-366e2e18bb6d”

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Posted 5 years ago

Dear Jill, Thank you for your review. I am sorry your order took some time to get to you. We have put an update on our website that there maybe some delays due to Covid - 19 however, I can see Customer Services have responded to you directly regarding your enquiry and I am also happy that you have now received your order after tracking. I am sorry for any inconvenience caused. Kind regards, Customer Services

Posted 5 years ago

“Great tools for starting out! Good quality and reasonably price.”

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Posted 5 years ago

“I love Cerafill defy and use the box set.For my age of 58 it is the only product that keeps my hair great. So pleased TONI &GUY do this on line in lockdown and l will continue to use their site.My son likes to have his hair done at yours.”

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Posted 5 years ago

“I was sent the wrong product! Very frustrating.”

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Posted 5 years ago

Dear Nadja, Thank you for your review. I am sorry to hear that you received an incorrect item. After looking into this, I can see this was raised with us and with our Returns Department who will be in contact shortly if not already. Once again, I am sorry for any dissatisfaction caused and I believe this is now all in hand. Kind regards, Customer Services

Posted 5 years ago

“Was so impressed how quickly my purchase came under the present climate Loved the fact I received a free gift Will in future purchase the products direct if they still have the amazing savings So glad I found you Wendy”

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Posted 5 years ago

“Great customer service A*”

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Posted 5 years ago

“very good service will definately recommend”

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Posted 5 years ago

Dear Joanne, Thank you for your review. I am sorry you are unable to get through to our Returns Department. I will pass your details over and someone will be in contact shortly regarding our Returns process. If there is anything else I can help with, please do not hesitate to email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Excellent service! Good price and quick delivery I would definitely recommend”

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Posted 5 years ago

“Thank you Tony&Guy team for helping me taking care of my hair , Specially when even drug store hair care items were out of shelves. Delivery was faster then I thought it would be , I got my hair mask and shampoo within 3 days. Now,my hair feels loved again all thanks to Tony&Guy hard working team .”

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Posted 5 years ago

“Still waiting for my delivery”

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Posted 5 years ago

“Excellent company, great brand and superb product range.”

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Posted 5 years ago

“I’ve used Toni & Guy products for 20 years, so I’m a fan!”

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Posted 5 years ago

“Product cane when expected.”

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Posted 5 years ago

“Arrive in 9 days”

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Posted 5 years ago

Dear Hollie, Thank you for your review. I am sorry that your order took longer than normal to be received by yourself. Due to the current Covid-19, there have been some delays but after tracking this, I am happy that this is now with you. I am sorry for any dissatisfaction caused and if there is anything else I can help with, please contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews