TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unsure of how to give a review when I haven’t received the product or anything to tell me it has been sent to me?”

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Posted 5 years ago

“GREAT SERVICE BUT EXPENSIVE”

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Posted 5 years ago

“I haven’t received my order as yet so I’m unable to comment. Please could you tell me when it’s like to turn up.”

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Posted 5 years ago

“I have been a customer of TONI&GUY for haircuts for a couple of years now and I can't say enough good things about the team at the Bracknell Salon, everyone is great. As for the online shop side of TONI&GUY I am a first time customer and I am impressed at the simplicity and quickness of the business especially in these difficult times. Great work all.”

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Posted 5 years ago

“I have been using Toni & Guy hairdressers for probably 15 years, and I am very loyal to their amazing stylists. You will always leave their salon feeling a million dollars. Would highly recommend.”

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Posted 5 years ago

“I love the convenience of ordering from here through even a time like this. the order came on time . I was always getting updates on where my delivery is i respect the service a lot thank you.”

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Posted 5 years ago

“Pleased with the service”

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Posted 5 years ago

“Ordered a 1000ml bottle online, but received a 300ml shampoo instead with no free conditioner. After a brief discussion with Customer Services and then the Returns department, a 1000ml of both the shampoo and conditioner was then received. Maybe not the best first time online experience, but the returns lady did take on board my concerns and resolved the issue promptly.”

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Posted 5 years ago

“I received my order to find all the bottles have leaked which has resulted in hardly any shampoo and conditioner in each bottle. Absolutely disgusted with this as the products are quite expensive. Will not order online again unless the bottles in future have a secure packaging around each shampoo/conditioner lids.”

Helpful Report

Posted 5 years ago

Dear Louise, Thank you for your feedback. I am sorry to hear that your order was damaged in transit. We would love the opportunity to rectify this for you. Can you please send the image of the damaged order to: info@mascolo.co.uk Once we have received this, one of our Customer Service team will be more than happy to resolve this for you. Once again, I am sorry for any inconvenience caused and I await your response. Kind regards, Customer Services

Posted 5 years ago

“Fast delivery and good communication”

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Posted 5 years ago

“Ordered GHDs for my mum during lockdown, they arrived so quickly, she was thrilled 😁 love the make up brush too. Thank you 🙏🏻”

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Posted 5 years ago

“Friendly staff who reply to any questions submitted. Turnaround of orders excellent, especially under the current situation.”

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Posted 5 years ago

“With my hair getting longer and not much hope of getting a haircut for the foreseeable, I decided to bite the bullet and get some clippers to rectify my untidy hair. Very pleased that under the current situation the shipping was quick, and the T&G website easy to use.”

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Posted 5 years ago

“Product arrived super speedy considering Lockdown and Corona ..... and emails were responded too very quickly and efficiently... thank you x”

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Posted 5 years ago

“Excellent communication, kept up to date about order.”

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Posted 5 years ago

“Excellent service goods arrived quickly”

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Posted 5 years ago

“Was easy to order product after recommendation which to use on hair as cannot go to salon. Thank you. Lynn”

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Posted 5 years ago

“I’m not sure why I’m asked to do a review of Toni&Guy. They are great but not open at present.”

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Posted 5 years ago

“this is my first time ordering online and the service and delivery were very quick for this climate.”

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Posted 5 years ago

“Haven’t received it”

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Posted 5 years ago

Dear Natalie, Thank you for your email. I am sorry that you are yet to receive your order. We are looking into this and will be on contact shortly. I apologise for any inconvenience caused. Kind regards, Customer Services

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews