TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

Write Your review

Tell us how TONI&GUY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have still not received my order!!”

Helpful Report

Posted 5 years ago

Dear Miranda, Thank you for your review. Due to the current Covid-19, there have been some delays in getting our orders to our customers. I am sorry you are yet to receive this. I can confirm tracking details have been sent to you and your order will be with you very soon. I am sorry for any dissatisfaction caused. Kind regards, Customer Services

Posted 5 years ago

“Prompt delivery”

Helpful Report

Posted 5 years ago

“The website was easy to navigate and plenty of choice. The delivery service was efficient and the products arrived on time and well packaged. Products were Fantastic as expected from Toni And Guy.”

Helpful Report

Posted 5 years ago

“Thanks for an efficient delivery and the free sample x”

Helpful Report

Posted 5 years ago

“Great website clear and lots of advice and information Great offers and easy to order I placed an order and had a confirmation email immediately But then did not have any information for four days I emailed care line and they answered immediately and confirmed my order was being processed it would be great if maybe we could like other websites be informed on a regular basis the progress on our order Still waiting for my products to arrive but I am sure I will be happy with my purchases”

Helpful Report

Posted 5 years ago

Dear Louise, Thank you for your feedback. I will be sure to pass your comments onto the relevant Department for future consideration. I have tracked your order and I am happy that you have now received this. If there is anything else I can help with, please contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“excellent service straighteners arrived next day as promised.”

Helpful Report

Posted 5 years ago

“Ordering was easy but can you give me an update as to when I will receive my order?? I have not receiv d order so can't rate product until I do”

Helpful Report

Posted 5 years ago

Dear Geralidine, Thank you for your review. Firstly, I would like to apologise for the delay in you receiving your order. I have tracked this and I am happy this order is now with you. Kind regards, Customer Services

Posted 5 years ago

“I haven’t received the products yet, they haven’t been dispatched and I have had no update or communication from you. I understand it takes longer at the moment but I would like some estimate when I can expect to receive my products.”

Helpful Report

Posted 5 years ago

Dear Karen, Thank you for your review. I am sorry that your order took a little while to get to you, when you received the tracking details for your order, that is confirmation of dispatch. We also have noted on our website " All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Sincerely, your team at TONI&GUY." Nonetheless, I am sorry that your order took longer than normal to get to you. I have tracked this and can see you now have this. If there is anything else I can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Usually ok when I went to the Welwyn Garden City salon when it was open. but this time I am very disappointed because I got an emails this week telling me I should probably get my order probably within 2 days of me ordering and paying. Also I was told in an Emale I would get notice of when it should arrive and the time. This hasn’t happen either, When will I get my shampoo and conditioner? Julia Lawrence”

Helpful Report

Posted 5 years ago

Dear Julia, Thank you for your feedback. I am sorry for any disappointment caused. I can see dispatch confirmation was sent to the email address provided when placing the order. In terms of speed, we have put an update on our site, "All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Sincerely, your team at TONI&GUY." I do hope this helps and you should have your order soon, if not already. I apologise once again for any dissatisfaction caused. Kind regards, Customer Services

Posted 5 years ago

“Easy to order and arrived very quickly. Packaging was excellent, not vast amounts of unnecessary rubbish.”

Helpful Report

Posted 5 years ago

“A great service and loved the Label M products - and a fabulous deal buying one and getting one free. Thank you.”

Helpful Report

Posted 5 years ago

Dear Julia, Thank you for your feedback. I do believe you have spoken with one of our team and this has now been resolved. I do apologise for any inconvenience caused and thank you once again. Kind regards, Customer Services

Posted 5 years ago

“I have not received the products yet - but yet you are asking me for a review??? Please can you send me the products I ordered.”

Helpful Report

Posted 5 years ago

“Love this shampoo and conditioner❤️ Smells amazing and dose not irritate my psoriasis 👍🏼”

Helpful Report

Posted 5 years ago

“I understand that times are hard at the moment which is why I haven’t chased up delivery of an order I placed over a week ago, I’m more than happy waiting and only put the order through as it’s something I’ve been wanting for a while and has been out of stock. But this morning I’ve received an email asking me to review this purchase which I haven’t even received yet? I’m now wondering whether this is just a mistake with the generic review emails or whether my order should have actually been received and has been lost somewhere.”

Helpful Report

Posted 5 years ago

“Very quick delivery spot on”

Helpful Report

Posted 5 years ago

“easy access to Tony and Guy site, and delivered quickly especially due the circumstances at this time. Thank you”

Helpful Report

Posted 5 years ago

“Always receive first class service. Advice and guidance on products”

Helpful Report

Posted 5 years ago

“Quick service considering everything going on right now, was supposed to get a free gift for spending over £40 online but didnt, not that its a massive issue”

Helpful Report

Posted 5 years ago

“Haven't receive3d the purchase yet. So cannot comment”

Helpful Report

Posted 5 years ago

Dear William, Thank you for your feedback. I am sorry you are yet to receive your order. Due to the bank holiday weekend, we received a high volume of orders which we are working on very hard to get to all of our customers, please be assured once your order has been dispatched we will send tracking details to your email. If there is anything else I can help with, please do contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Service and the staff is amazing!”

Helpful Report

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews