TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not arrived yet”

Helpful Report

Posted 5 years ago

Dear Lisa, Thank you for your review. I am sorry you are yet to receive your order. We do have an update on our site that there may be slight delays as we need to ensure the safety of our staff. I can see you have also emailed in which we have responded too. I appreciate your patience and I can assure you that tracking details will be with your very soon. I appreciate your patience in this matter. Kind regards, Customer Services

Posted 5 years ago

“I have not received either of the products I have ordered from you You keep saying at the warehouse awaiting dispatch I will be contacting my credit card company shortly as you have my money but I do. It have your products”

Helpful Report

Posted 5 years ago

Dear Lynn, Thank you for your review. I am sorry to hear that you are yet to receive your order. We do have an update on our site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. We are trying our hardest as well as maintaining safety measures to get all orders out in good time. I can only apologise that your order is still not there. Please rest assured that you will be receiving tracking details very soon. I can also see you have emailed in so one of our team will also respond to you on email. Kind regards, Customer Services

Posted 5 years ago

“we have not got the product yet!!”

Helpful Report

Posted 5 years ago

Dear Phillip, Thank you for your review. I am sorry that you are yet to receive your order. I have checked this for you and can see we have sent you tracking details for this order to the email address that was provided when the order was placed. I am sorry for any delay, we have put a notice up on a site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. I am sorry for any inconvenience caused and your order will be with your shortly. Kind regards, Customer Services

Posted 5 years ago

“Very competitive prices, and prompt service during these unprecedented times. Thank you”

Helpful Report

Posted 5 years ago

“Despite the Covid environment challenges, this order arrived as promised. Excellent value, great delivery service and a top product. Exactly the convenience I need at the moment in between hospital shifts. I’ll definitely be ordering again from Toni&Guy online shop...life saver for some hair that has been very neglected. Thank you.”

Helpful Report

Posted 5 years ago

“Item arrived smashed to pieces after a long wait. I have contacted customer services who have passed me on to another department. I attached a picture so really they should have sent an immediate replacement but now I’ll have to wait- again- for this much needed product. Very Disappointed item came in a padded envelope so clearly it had been smashed prior to dispatch and no one noticed.”

Helpful Report

Posted 5 years ago

Dear Joanna, Thank you for your review. I am sorry that your order arrived damaged. This is not the normal standard and we will be raising this with the courier who delivered this item. One of our team will be in contact you shortly regarding a refund. I am sorry we are unable to send you out a replacement, this is because this item is out of stock with the supplier directly. I am really sorry about this and thank you once again for your review. Kind regards, Customer Services

Posted 5 years ago

“Love the website - easy to use and lots of stock at good prices.”

Helpful Report

Posted 5 years ago

“I bought 3 KERASTASE product unfortunately they forgot the free gift over £40 but at least i got my purchase in a week”

Helpful Report

Posted 5 years ago

“Product despatch slightly delayed but understandable due to current circumstances. Confirmation email only had the order number and no details of what was ordered or the price paid. This should be stated incase there’s a mistake or query on the order. I hadn’t created an account prior to ordering so there was no way.”

Helpful Report

Posted 5 years ago

“I visit Toni and Guy in Newark at least every 6 weeks for cuts, colours and treatments as well as a nanokeratin. The staff there are friendly and supportive and Make you feel at home and at ease. There Hair knowledge is second to none and the products although trivet are excellent. In all highly recommended”

Helpful Report

Posted 5 years ago

“Great service in difficult times, fast despatch and reasonably priced scissors certainly not profiteering so Thank you.”

Helpful Report

Posted 5 years ago

“I sent an email over a week ago and never got any reply. Still no reply. I understand re. Coronavirus they are busy but other companies come back within a few days. But been ages now and nothing. I gave up.”

Helpful Report

Posted 5 years ago

“Well. We’re in lockdown and my shampoo’s running out. My salon is closed and you can’t get Toni & Guy in the usual places (along with toilet rolls apparently ;-) ). Tadah - Lighbulb Moment!! The internet. Ordered, paid for delivered and used within 6 days (+ a free makeup brush too!). Service and communication completely excellent. Many thanks.”

Helpful Report

Posted 5 years ago

“Fantastic service, very speedy delivery even in these difficult times. Love the product Color wow root cover up. Would recommend this company.”

Helpful Report

Posted 5 years ago

“Brilliant product and very quick delivery”

Helpful Report

Posted 5 years ago

“Easy to access. Delivered on time.”

Helpful Report

Posted 5 years ago

“TONI&GUY I find are and always have been the best brand around. Fantastic service and products and always an excellent haircut. 5* all round.”

Helpful Report

Posted 5 years ago

“Very efficient service supplying our haircare needs at this difficult time.”

Helpful Report

Posted 5 years ago

“I have not received my order!”

Helpful Report

Posted 5 years ago

“Great customer services. Extremely helpful staff. Only received yesterday as delayed due to Covid-19. However great service from all the staff that I spoke to and looking forward to using in the near future.”

Helpful Report

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews