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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer services, prompt delivery of genuine product. Would definitely use them again.”

Posted 3 years ago

“A friend gave me the shampoo and conditioner to give it a try and I loved it, especially the fact that it was organic too. My ONLY gripe is that the 1000 ML bottles do not come with pumps and that the only pumps sold on the Toni & Guy website are the 3000+ ML pumps that do not fit the 1000 ML bottles. Very annoying especially for those who are disabled in the hands like myself. Maybe Toni & Guy can rectify this with future purchases of all 1000 ML bottles where they get the 1000 ML pumps for free for all 1000 ML bottles, as they do on Amazon.”

Posted 3 years ago

“My item took a while longer to arrive than hoped for, however customer services replied to my email promptly and explained the delay.”

Posted 3 years ago

“Best price on the market. My only complain is that next day delivery was advertised on the website. However i had to wait 3 days instead. Any way this was not a big deal and I am really happy with the purchase.”

Posted 3 years ago

“The online ordering was fine but when the products arrived they were wrapped in loads of plastic. I'm sure there must be a better way to package items which is more environmentally friendly?”

Posted 3 years ago

“Professional salon, good hygiene. Cuts my hair well.”

Posted 3 years ago

“Prompt delivery”

Posted 3 years ago

“I used to be a frequent customer of Tony and Guy when living in the Northeast of England. The Sunderland branch was really good and alway very happy with style and products. I have now moved to The southeast of England and the branch closest to me is the one in Hitchin. Very unhappy with them both times I have been. I once had the hairs colour done, I was happy with the colour but not with how it was applied as I was left with stains that were completely ignored. I decided to go back the second time for a hair cut but was really unhappy with how she just could not grasp how I wanted my hair done. Left the shop with a very unhappy feeling.”

Posted 3 years ago

“Great service and quick delivery. Very happy with the product”

Posted 3 years ago

“Delivered as expectedly”

Posted 3 years ago

“You would have got a 5 but you never emailed me that the goods had been despatched or when they would arrive so I couldn't even track them.”

Posted 3 years ago

Dear Cedric, Thank you for your review. I have looked into this for you and can see we sent tracking details to the email address provided on the initial order Tuesday 21st July 2020. I am sorry this was not received by yourself, sometimes this can have gone to your spam folder in emails. Once again, I am sorry for any disappointment caused. Kind regards, Customer Services

Posted 3 years ago

“I like the nioxin products, they make my hair look a little thicker ,”

Posted 3 years ago

“havent brought from Toni and Guy before but I was pleased with the buying and delivery of the oil.”

Posted 3 years ago

“Good comb for wet hair”

Posted 3 years ago

“Great item. Love it. Could have told me when it shipped though as was waiting and then it just turned up ha. Orders Sunday came Thursday. Not bad!”

Posted 3 years ago

“Slower than stated delivery but competitively priced for the product I wanted”

Posted 3 years ago

“Good selection of Kerastase Products - my favourite, at good prices. Delivery slow currently.”

Posted 3 years ago

Dear Helly, Thank you for your review. Firstly, I would like to apologise that you were asked to review a product you have not ordered, This was an error which I have raised. I have tracked your order and can see this was delivered today. I would like to apologise for the delay in getting your order to you, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. If there is anything I can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“..............”

Posted 3 years ago

Dear Valued Customer, Thank you for your review. I have tracked this and can see this was delivered on 01/06/20. I am sorry for any delay or dissatisfaction caused, we do have a notice up on our site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. If there is anything else I can help with, please do not hesitate to email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“Great product, good price and delivery. Lovely free mirror too as advertised With the product.”

Posted 3 years ago

Dear Kirsty, Thank you for your review. I am happy to hear that you were pleased with our service, I am however sorry you didn't receive the free gift, These are subject to availability and at the tine of your order, this was out of stock. Nonetheless, I will organise for one to be sent in the post to you as these are back in stock. I do hope this helps. Kind regards, Customer Services

Posted 3 years ago

“Good services”

Posted 3 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews