TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slower than stated delivery but competitively priced for the product I wanted”

Helpful Report

Posted 5 years ago

“Good selection of Kerastase Products - my favourite, at good prices. Delivery slow currently.”

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Posted 5 years ago

Dear Helly, Thank you for your review. Firstly, I would like to apologise that you were asked to review a product you have not ordered, This was an error which I have raised. I have tracked your order and can see this was delivered today. I would like to apologise for the delay in getting your order to you, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. If there is anything I can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“..............”

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Posted 5 years ago

Dear Valued Customer, Thank you for your review. I have tracked this and can see this was delivered on 01/06/20. I am sorry for any delay or dissatisfaction caused, we do have a notice up on our site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. If there is anything else I can help with, please do not hesitate to email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Great product, good price and delivery. Lovely free mirror too as advertised With the product.”

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Posted 5 years ago

Dear Kirsty, Thank you for your review. I am happy to hear that you were pleased with our service, I am however sorry you didn't receive the free gift, These are subject to availability and at the tine of your order, this was out of stock. Nonetheless, I will organise for one to be sent in the post to you as these are back in stock. I do hope this helps. Kind regards, Customer Services

Posted 5 years ago

“Good services”

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Posted 5 years ago

“Products delivered very quickly. Disappointed with the amount of packaging used, in particular all of the plastic bubble wrap and plastic packing air bags.”

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Posted 5 years ago

“Except a delay in dispatching the order and me contacting the customer services to ask what's going on, as it took two days to receive a confirmation, everything else went smoothly. The order received immediately and the product is very good so at the end thank you”

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Posted 5 years ago

“Good products, easy to use website and fantastic prices. Would have liked a little more communication following order placement, but otherwise great.”

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Posted 5 years ago

“Products were in good condition. Received what I purchased in good shape. but wasn't given the free gift product that comes with paying £40 +.”

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Posted 5 years ago

“Products work well”

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Posted 5 years ago

“I purchased 250ml Diamond Dust Shampoo and received Free 200ml Diamond Dust Conditioner, fab offer 🙂”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“Good and will probably order again from Toni&Guy”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“I bought 3 KERASTASE product unfortunately they forgot the free gift over £40 but at least i got my purchase in a week”

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Posted 5 years ago

“Product despatch slightly delayed but understandable due to current circumstances. Confirmation email only had the order number and no details of what was ordered or the price paid. This should be stated incase there’s a mistake or query on the order. I hadn’t created an account prior to ordering so there was no way.”

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Posted 5 years ago

“Easy to access. Delivered on time.”

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Posted 5 years ago

“Good communication and updates about my orders.”

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Posted 5 years ago

“the purchase and delivery was very good and quick”

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Posted 5 years ago

“Product cane when expected.”

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Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews