TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What can I say...a wonderful experience as always. From the moment I booked my appointment to the moment I left the shop, I received the highest standard of customer care. Austin, as always, was professional and friendly and delivered all his expertise with ease and confidence. All in all a great experience.”

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Posted 4 years ago

“I have been using label m rejuvenating hair oil for over 2 years...it was highly recommended by my hair stylist.”

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Posted 4 years ago

“Great price, very reasonable delivery charges and arrived quickly! Used the product before and love it. Thanks TONI&GUY”

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Posted 4 years ago

“Most competitive on value for money, for my Kerastase shampoo purchase.”

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Posted 4 years ago

“I did not purchase this product and have not received the product that I did purchase so cannot review”

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Posted 4 years ago

“The platinum + ghds in cobalt blue are amazing. I’m so pleased with them as I have really frizzy thinning hair and they make it look half decent. My old ghds broke a couple of weeks ago and I was lost with them but these are far superior to my old 13 yrs old original ones.”

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Posted 4 years ago

“Bought a gift card - it arrived within 3 days -excellent!”

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Posted 4 years ago

“Even though the gift card was for somebody else at a different address, my name was shown as the addressee on the envelope.”

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Posted 4 years ago

“Excellent service and very speedy delivery. Packaging was great too. Will definitely use again.”

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Posted 4 years ago

“It’s really good this serum make my hair soft silky I really like it”

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Posted 4 years ago

“Excellent service really nice gift”

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Posted 4 years ago

“I bought these stylers for a Christmas gift for a family member, so I cannot comment much on the actual item other than to say the colour is gorgeous as is the heat resistant bag it comes with! A great combination, elegantly presented. .What I can comment on is the service, and here I have a positive and a negative experience. The positive::my order arrived very promptly, and all was packaged well. Most impressive indeed. The negative: exceptionally poor customer care. I tried to contact Toni&Guy prior to purchase ( was reduced to having to email- never an answer re phone: understandable given the lockdown situation) to ask an important question, but received no response at all. I took a chance and purchased said item as they were on offer, and wrote again - at least twice more. I DID receive a reply the last time I wrote but that was to let me know further info had to be sought and someone would get back to me. They didn’t. Given the price of the stylers and the relevance of my question, the lack of care and support in this area has, unfortunately, left its mark. For this reason and only this reason I would not be confident to repeat such an expensive purchase. I do not like to leave negative reviews and I am keenly aware of the challenges businesses are facing right now due to Covid related policies etc ( hence my support of them). However, this service was offered and operating, and to be left feeling that purchases are important for a company but that the actual customers really are not, isn’t pleasant. And for that reason, as the Dragons often say, ‘I’m out!’.”

Helpful Report

Posted 4 years ago

Dear Kim, thank you for your review. I am sorry to hear of any dissatisfaction caused and I appreciate your comments made. As you can appreciate, we are remotely working and we are actively taking calls. In terms of your query, we had responded to you on 27/11/2020 stating that the terms and conditions will answer all of your questions regarding returns. I am sorry if you have not received this or missed this email but I can assure you we did respond. If there is anything else we can help with, please contact is at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“Disgusting. Lid of box was buckled and full of water stains and mould. Even worse than the box, the customer service was appalling. Told me it was damaged in transit when it was clearly the way it was stored. To not check a product fit for delivery is shocking beyond words... Sent photos of damage and telling me to send it back first and then they would replace it, I dont think so - I don't want another mouldy one. No compassion. Nearly 50 pounds of my hard earned money, I should have gone to another website and paid extra but I was obviously trying to save money. Lessons learned from myself I guess.”

Helpful Report

Posted 4 years ago

Dear Tammy, Thank you for your review. I am sorry to hear of this and sorry for any dissatisfaction caused. I can see this has already been resolved with our team. This is most definitely not the standard we uphold and we will look into this further once we have received this. if there is anything else we can help with, please do not hesitate to contact us back at@ info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“Product arrived promptly and in excellent condition.”

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Posted 4 years ago

“Really pleased with purchase. Exactly what I was looking for at a great price. Delivered on time . Fantastic service”

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Posted 4 years ago

“Fab company”

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Posted 4 years ago

“Product is very good for fine hair I also have the kertin treatment using both shampoo and conditioner is definitely a 👍”

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Posted 4 years ago

“I enjoyed the service. I was kept updated about the delivery and the order came fast and on time”

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Posted 4 years ago

“Eight days after payment and ‘despatch’ I have yet to receive my product.”

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Posted 4 years ago

Dear Diane, Thank you for your review. We had sent you tracking regarding your order and can see this is still with Royal Mail. I can also see you have been in touch with us regarding this and we have explained that due to COVID, Royal Mail have advised it could take serval days until this can be delivered as their mailing centres are limited. I am sorry for any dissatisfaction caused and I am sure you will have your order very soon. Kind regards, Customer Services

Posted 4 years ago

“Hello, I would just like to mention this may not be due to tony and guy, I love this shampoo! However after paying £6 for next day delivery it has been over a week and I still have no idea where my package is! I have been using this shampoo for months and would recommend to all! But not impressed with the service here”

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Posted 4 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews