TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to contact. Excellent products delivered on time.”

Helpful Report

Posted 5 years ago

“Do Not Order from Toni&guy they sent me the wrong product then after several unanswered emails they tried to convince me that what they sent was the right item Useless from start to finish”

Helpful Report

Posted 5 years ago

Dear Bryan, Thank you for your Review. I am sorry to hear that you received the incorrect order. I will organise for someone from our Returns team to contact you so this can be rectified. I have checked the mailboxes and cannot see any emails from yourself regarding this, this would be why you haven't had a response. Nonetheless, we will have this rectified for you. If there is anything else we can help with, please email us at: info@masocolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“I love my new straighteners i just wish they come with a little bag for taking out or abroad with me .”

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Posted 5 years ago

“I ordered two hair care products - one arrived with a damaged and cracked lid. The hassle of complaining meant that I didn't bother to return it but it was a little disappointing.”

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Posted 5 years ago

“good service products came quickly and perfectly wrapped for safety--and they were at a great discount of 25% off.--Result!!!”

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Posted 5 years ago

“First time I have bought anything on line from Toni & Guy - blown away by the price, product, service & communication. Excellent. Thank you.”

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Posted 5 years ago

“Easy to use website and efficient delivery. Much appreciated gift product. Many thanks; very satisfied. BS. Stoke-on-Trent”

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Posted 5 years ago

“Great range of on line products available at reasonable prices, and speedy delivery. Thank you Toni&Guy. Please keep this on line service going once Corona lockdown finishes.”

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Posted 5 years ago

“Fantastic and trustworthy! Recieved by Loreal Professional Touch up spray in a few days. Just bought my second order- brilliant 👍👍”

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Posted 5 years ago

“Excellent price - far far cheaper than anywhere else. Delivery not super fast but then I wasn't in a hurry.”

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Posted 5 years ago

“Didn't recieve any of the offered free gifts with the product. Dont advertise free gifts if you're not going to send them!”

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Posted 5 years ago

“Great service. Thank you.”

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Posted 5 years ago

“I have been purchasing hair products from Toni 7 Guy for many years. The pricing is competitive and the service is excellent. I have absolute confidence in this company. Steve Farrell”

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Posted 5 years ago

“I was very pleased with the site and my order was very prompt”

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Posted 5 years ago

“I'd like to thank the Toni and Guy shop for their excelent service Quick delivery, and efficient, helpful customer service Carole ( York)”

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Posted 5 years ago

“Great item. Love it. Could have told me when it shipped though as was waiting and then it just turned up ha. Orders Sunday came Thursday. Not bad!”

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Posted 5 years ago

“Love the products! I've been seeing Nicole and the ladies in Clapham for a few years now, who got me into the products. Always such a great experience being in the salon and my hair is healthier since being their client.”

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Posted 5 years ago

“Very pleased with product,speed of delivery and very competitively priced.”

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Posted 5 years ago

“Ordering and feedback quite poor. Clippers seem good and reasonable value. Delivery dates and times not clear.”

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Posted 5 years ago

Dear Valued Customer, Thank you for your review. I am sorry you were disappointed with the service received. As you can appreciate in these un precedented times, we have tried to get all deliveries out in a reasonable time frame, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. I can see that one of our Customer Service team had been emailing you regarding your order. Thank you once again for your feedback. Kind regards, Customer Services

Posted 5 years ago

“My order came in good time and I am well pleased with the oil. I have put a couple of drops on my clippers, hopefully it will keep them in use for a few more years.”

Helpful Report

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews