TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the third time I have ordered from TONI & GUY as still the cheapest place I could find for my shampoo . Must admit I paid for express delivery and I think due to the fact it was a weekend it most probably took the same length of time to come something to think about next time . All in all very satisfied.”

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Posted 5 years ago

“I alaways got genuine Kerastase products from Tony&Guy, and this is the most important thing for me. I will continue to order again their products.”

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Posted 5 years ago

“First class products and first class service.”

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Posted 5 years ago

“Brilliant . Redken is fantastic and also tony and guy is the best 👍”

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Posted 5 years ago

“Excellent online choice, delivery and service. Would definitely recommend and will definitely use again.”

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Posted 5 years ago

“Very Good producēt”

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Posted 5 years ago

“Item not received numerous emails sent”

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Posted 5 years ago

Dear Eileen, Thank you for your message. I will ensure that one of the team contact you today regarding your order. I would like to apologise that as of yet, no one has come back to you I and I appreciate your patience. Kind regards, Sapna Customer Service Manager

Posted 5 years ago

“I order wella oils conditioner and kerastase anti-dandruff both of which I love for my fussy, irritated-by-anything skin and long hair. There was a mix up with my order which is unusual (I've been ordering several biggish orders a year for many years no with no problem), but this has now been resolved once I got through to their team (it always happens at the weekend after new year doesn't it). The process was a bit awkward but the staff I spoke to were all nice, keen to help and listened once I got through - and within 24hrs of speaking to them I had all my products. I am satisfied with their sorting me out, and I'm hoping from their response and follow-up that they will also take on board my feedback/suggestions to make this a bit easier that they were happy to listen to.”

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Posted 5 years ago

Dear Kate, Thank you so much. I am really happy that this has now been sorted and all of your feedback has been taken on board for future improvements. If there is anything I can help in going forward, please do not hesitate to contact me. All the best, Sapna Customer Service Manager

Posted 5 years ago

“Very fast and efficient service”

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Posted 5 years ago

“good tracking and packaging for present”

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Posted 5 years ago

“Delivery was as expected and product is nice. Not a fan of the packaging as the 1000ml size needs a pump but you cannot buy one.”

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Posted 5 years ago

“I've waited 48 hours for a reply on where and how return my item.”

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Posted 5 years ago

“Quick and efficient!”

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Posted 5 years ago

“I received a really great service and a good price for the products I ordered.”

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Posted 5 years ago

“Fast service delivery fast 5 star”

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Posted 5 years ago

“WORST CUSTOMER SERVICE PEOPLE I HAVE EVER DEALTH WITH!! I have been shopping online including Toni&Guy e-shop for almost all my beauty & hair essentials for many years. This is the first time when a customer service team persistantly did not want to help with a problem. I was looking online for a few hair and face essentials and have noticed that with two Kerestase purchase they give a free Decleor tonic which sounded great so have made purchase. When I received the package instead of the promised free gift there was another product which I do not use at all. So I have contacted them and I was told several times that it is their policy that although they advertise a certain free gift even without any notice they can withdraw the offer and send the customer something else or NOTHING. The last email I have received was saying that they have sent me this other free item instead of the one advertised on the website. I guess they expected me to be thankful for receiving anything from them!!! If advertised you either give what is promised or make sure that it is clearly stated (and I am not talking about small print or company policies) that there is a possibilty that you may not receive what is promised!!”

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Posted 5 years ago

“Product arrived promptly and even came with FREE DELIVERY and a little freebie Toni and Guy make up brush! Will definitely be purchasing from again! Thank you so much.”

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Posted 5 years ago

“Good service,product as described,reasonable price delivery good”

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Posted 5 years ago

“Very quick was delivered next day at Christmas”

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Posted 5 years ago

“The present I ordered was for a birthday present It came the following day thank you”

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Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews