“Run away from this company !!!! It might look cheaper than other companies but believe me they will find the way to make you pay more for your renting.
Horrible service, I purchased full protection for ten days. When the car mirror was damaged, they insisted that I needed to go to the police station and report the damage, I wasted hours at the police station but in the end, the officer said that only the car owner can file a complaint.
In addition, Top Rent a car asked me to pay insurance again for the same period I already paid. Last but not least, when I returned the car, the guy at the desk told me that I needed to pay an additional payment for the broken mirror cover, the same damage that was covered by the insurance. I travel a lot and rent cars worldwide.this is the worst service I have ever received.”
“As I can see from the previous comments this is what the guys do:
If you don't have a credit card but just a debit card that more than half of the people these days do then you may not get the car or refund + terrible customer service. Rude and offensive. Buuh, like the worst that I have ever seen since I last visited Russia in the mid-90s. Terrible experience. Whoever was working there on 17th June. I hope you guys get at least someone who is not that rude after you have been left without the car and money already. Total rip-off. Get Avis or some other rental just next to them next time. Pay €20 more and get your car immediatelly.”
“The best service! Whenever I rent cars from this company, I am impressed by the professionalism of the whole team - both in their offices and their call center representatives. The cars are brand new - always in clean condition, technically maintained, safe and reliable. I will definitely continue to use their services in the future and will recommend them to my acquaintances!
This company has won my trust. Congratulations to your entire team!”
“We’ve just came back from our vacation from Bulgaria. In addition to the beautiful nature, luxury hotel and wonderful weather, we have enjoyed using your service for the third time!. very pleasant attitude towards loyal customers, always kind representatives!. Special thanks to the call center for telephone support, they explain everything to the smallest detail.
what was very surprising - the cleanliness of the cars. the guys keep the security measures due to the pandemic, wear masks and gloves and disinfect the car interior. will definitely come again !.”
“Upon our arrival we were welcomed with warm smiles and professional attitude! Clean!!!, new vehicle and the precautions taken amid the Covid-19 are so thoughtful! We hope to be able to travel soon again, we will definitely rent from them.”
