Top Villas Insights

Top Villas have a Customer Happiness Grade of E. Customers are unhappy with their prices and refunds.

 

E
Happiness Grade
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Phone
01227 250053

Email:
info@thetopvillas.com

Location:
Innovation House Innovation Way Discovery Park

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D

Price - Average

50.00%
Industry Average
" Perez Our family is now stranded with no suitable or cost comparable lodging options, as Barbados is a popular destination during this period, and all other comparable properties in the similar price range and location have already been rented for our dates or prices have been increased substantially. "
- Gardy
" We had a disastrous holiday, with multiple extras paid for, at overpriced items, that didn't work, we experienced air conditioning/heating that didn't work, bearing in mind this £1. "
- Mark Powell
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E

Refunds - Difficult

45.45%
Industry Average
" They simply stated their terms and conditions show a non refundable deposit and showed no compassion at all for the awful circumstances. "
- Brad Jones
" I proceeded with the rental of the only rental that was now available, signed a contract with Top Villas for the apt, and made a 50% non-refundable down-payment towards the total of the apt. "
- Gardy
" More specifically, they refused to refund our stay and did not allow for us to change our vacation dates to a later date. "
- Anonymous
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