Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gasket isn,t anything like the original. I have the old glass out so stove is out of operation . 936-204-0869”

Helpful Report

Posted 5 years ago

James, you had ordered a tape gasket....I believe you wanted a rope gasket. Two completely different items.

Posted 4 years ago

“Horrible customer service. We ordered a glass product over a week ago and were told it was guaranteed to come in two days. It still hasn’t come and the company won’t refund us or help in anyway with finding out if the product will even still come.”

Helpful Report

Posted 5 years ago

I'm sorry for the confusion, but this glass was not ordered with 2-Day shipping and so it was shipped via free ground shipping. We shipped the glass in less than 24 hours and unfortunately USPS is being slow this Christmas season. We helped track the package down but you never requested a refund. Please contact us and our customer service is always happy to help.

Posted 5 years ago

“Ordered two pieces of glass. One had what looked like a scratch. Installed them and they fit perfectly. However, the one that had what looked like a scratch cracked right where the mark was whereas the other piece of glass is working just fine. There was no offer to replace it as it was installed and just a simple "well we will discount you another purchase".”

Helpful Report

Posted 5 years ago

As we discussed, a scratch does not weaken the glass and from the picture you sent, the crack began where a bracket is at on the door. This is a sign that the brackets were over tightened and as per our policy, we do not refund glass after it is installed. We did however offer a half off replacement glass as a courtesy.

Posted 5 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews