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Total-Hearth.com Reviews

4.8 Rating 1,917 Reviews
96 %
of reviewers recommend Total-Hearth.com
Company Reviews Product Reviews
373
 Questions Metrics Info
4.8
Based on 1,917 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total-Hearth.com Reviews

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Joel W
Verified Buyer
“Glass doesn’t fit and is not the correct size”
Helpful Report
Posted 2 weeks ago
Christopher S
Verified Buyer
“The ceramic glass is not a replacement for mica. It’s way thicker even though they advertise it as a replacement!!”
Helpful Report
Posted 1 month ago
Chis, No Ceramic glass is not a replacement for Mica. Mica is very thin, like a thick paper. Ceramic glass is 3/16" of an inch. We do not say anywhere that they are the same....to the contrary, we have many articles and videos showing the differences between the glass types. Every mica glass part has a video in the description....as well as our resources tab that has loads of information and videos. The Stove that you ordered this for has the capability for units to use ceramic glass - which you ordered or mica sheets. Ceramic glass is a better long term product for these and many customers do convert them over. I the long run, even though you may have found it to be a bit of a hassle to get longer screws it will be a nicer finished product when completed compared to the older style Mica glass.
Posted 1 month ago
Kelly J
Verified Buyer
“Not applicable.”
Helpful Report
Posted 2 months ago
Jackie M
Verified Reviewer
“Sent a box with gasket adhesive but no gasket. Rather than wait another week for the product, I purchased it locally and requested a refund from Total-Heart.com, explaining that I didn’t want to wait for another shipment. They just sent a replacement (supposedly, I don’t know if this will arrive). But since I don’t need it now, it was just a waste of money and I feel bad throwing it out. The communication was also frustrating. They just completely ignored my words.”
Helpful Report
Posted 2 months ago
Lynn P
Verified Buyer
“This item was to arrive on the 14th of October, now it is the 20th of October and I haven't received it. Still in transit????”
Helpful Report
Posted 3 months ago
Mike R
Verified Buyer
“I ordered wrong part with help of the sales tech.i hd to.pay nearly $20 to restock the part ..not cool.”
Helpful Report
Posted 11 months ago
Robert B
Verified Buyer
“Temperature in the area of the glass was 300 degrees. The glass shattered with low heat exposure. Disappointed.”
Helpful Report
Posted 11 months ago
Matthew G
Verified Buyer
“We ordered two pieces of glass from this store and paid $35 for expedited shipping with guaranteed 2 day delivery. Delivery took 5 days and we could have saved $35 by just accepting the free delivery. We contacted them about getting a refund for the shipping and we were treated poorly. I would not shop here again. Buy your glass locally.”
Helpful Report
Posted 11 months ago
Timothy G
Verified Buyer
“I installed my new fireplace glass, started a fire and as soon as the fire got hot the glass shattered.”
Helpful Report
Posted 11 months ago
Linda B
Verified Reviewer
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Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Glass was cracked and would not honor replacement. glass thinner than original too”
Helpful Report
Posted 1 year ago
We spoke on the phone earlier, sorry but the glass was not cracked, the glass cracked after installation. Most likely an installation issue (installed too tightly). We can only guarantee that you receive the glass in one piece. After that installation, function and maintenance is on the consumer. We have several pages of information and helpful videos that were linked to your order confirmation. The glass is the industry standard 3/16" thick - which is the exact same as the original glass....it is not made any thicker. We do offer a one time replacement at a 20% discount if you would like to take advantage of that?
Posted 1 year ago
Leann E
Verified Buyer
“Glass was broke on arrival got a replacement and it won't seal”
Helpful Report
Posted 1 year ago
Chris G
Verified Buyer
“Haven't received it and it's been at least 3 weeks”
Helpful Report
Posted 1 year ago
Chelsea F
Verified Buyer
“Object not as described on purchase page”
Helpful Report
Posted 1 year ago
Chelsea, Sorry you do not like the tempered watermark that is on the glass.........but we have no choice............. According to the 2021 International Building Code (IBC), tempered glass must be permanently identified by the manufacturer, with the exception of tempered spandrel glass. The identification mark can be acid etched, sand blasted, ceramic fired, laser etched, or embossed. It can also be any type of marking that can't be removed without destroying the glass. Tempered glass may also have other markings, such as: Company branding: The manufacturer's logo and brand name Batch numbers: The batch number of the glass Traceability codes: Codes that help with traceability EN marks: Marks that comply with EN standards BSI kitemarks: Marks that comply with BSI standards in the UK For example, Andersen Windows etches an FX-number into the glass used on their Flexiframe, Arch, and Springline units. The FX-number is located in the corner of the glass, but not the same corner as the Andersen logo. For units made before 2002, the FX-number may be written on
Posted 1 year ago
Joe H
Verified Buyer
“glass already crack after 3rd use. I replaced rope packing on glass and door using your glue. Glas cleanre does not work and the glass is smoke covered after first use. WHy have glass if it is black. Ths never happended with the applichian orginal glass”
Helpful Report
Posted 1 year ago
Sorry this happened Joe, but sounds like an installation issue. Did you watch the installed video? The symptom you are describing sounds like it was installed either too tightly or the gasket was installed incorrectly.
Posted 1 year ago
Tyler W
Verified Buyer
“It didn't fit had to rig it together”
Helpful Report
Posted 1 year ago
Are you sure you ordered the correct glass? Several of those Appalachian door glasses are similar in size but not exactly and slightly different arched patterns. Could also be the lack of the required gasket, i see that you did not order one?
Posted 1 year ago
Andrew C
Verified Buyer
“When I installed the glass it cracked instantly on our first fire.”
Helpful Report
Posted 1 year ago
Andrew, It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly. Mike
Posted 1 year ago
It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike
Posted 1 year ago
Anonymous
Verified Buyer
“It's broken”
Helpful Report
Posted 2 years ago
It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike
Posted 1 year ago
It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike
Posted 1 year ago
Ryan G
Verified Buyer
“Cracked in half after one day.”
Helpful Report
Posted 2 years ago
Ryan, Sorry this happened. That is a symptom of the glass not being installed correctly. Usually from over tightening the bracket screws. We cannot guarantee glass against breakage, there is no way for us to control the installation process. We do offer a one time replacement at half price if you are interested in taking advantage of this offer. We have instructions on the website in the information area.
Posted 2 years ago
Charles F
Verified Buyer
“I'm very disappointed, as of today the glass has cracked across the middle and I installed the glass with a new gasket and lightly tighten the screws but after a couple weeks running the stove the glass is now cracked”
Helpful Report
Posted 3 years ago
Charles, I just looked into your order. Looks like you ordered 1/8 thick glass. Which is unusual for a pc that big. Standard thickness is 3/16" thick. It is quite a bit stronger than the 1/8 (which is typically used in light fixatures) My guess is your ordered a glass that was too thin for the application. We do offer a one time 1/2 price replacement if you wish. but i would upgrade to the thicker glass. you can call us if you wish to go over this - Mike 217-223-0999
Posted 3 years ago
Total-Hearth.com is rated 4.8 based on 1,917 reviews
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