Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not Applicable”

Helpful Report

Posted 1 month ago

“Replacement stove glass broke during install and they're not cheap. I used an old gasket and didn't fold it over like the edge like they do in the tutorial video I watched. I called and was treated by a woman like i'm an idiot and the first one ever to break the glass during install. She was speaking down to me basically telling me I overtightened and it should be finger tight only. It absolutely would never create a seal if I fingertightened only. She stated the cracks will point to which one was overtightened but upon cchecking the glass, none of the cracks went to the corners where the clip were. she very rudely offered 20 percent off another. This time I bought their gasket and the replacement glass again. Installed the gasket same way you see in the video but come to find out... the glass dimensions begin so tight that there was no way to fit it the gasket on the outer edge. I'm not a big review fan but I was just less than impressed with tutorials, the product, and mainly the ignorant rude customer service.”

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Posted 1 month ago

“Sold me a piece of glass that broke within 10 minutes of having a fire I had replaced a different piece of glass on the other door and didn’t have a issue and I ordered the same size and had it installed exactly like the other one total hearth wanted no part in replacing it wouldn’t ever shop here again and I wouldn’t recommend”

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Posted 1 month ago

“Glass doesn’t fit and is not the correct size”

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Posted 2 months ago

“The ceramic glass is not a replacement for mica. It’s way thicker even though they advertise it as a replacement!!”

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Posted 3 months ago

Chis, No Ceramic glass is not a replacement for Mica. Mica is very thin, like a thick paper. Ceramic glass is 3/16" of an inch. We do not say anywhere that they are the same....to the contrary, we have many articles and videos showing the differences between the glass types. Every mica glass part has a video in the description....as well as our resources tab that has loads of information and videos. The Stove that you ordered this for has the capability for units to use ceramic glass - which you ordered or mica sheets. Ceramic glass is a better long term product for these and many customers do convert them over. I the long run, even though you may have found it to be a bit of a hassle to get longer screws it will be a nicer finished product when completed compared to the older style Mica glass.

Posted 3 months ago

“Not applicable.”

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Posted 4 months ago

“Sent a box with gasket adhesive but no gasket. Rather than wait another week for the product, I purchased it locally and requested a refund from Total-Heart.com, explaining that I didn’t want to wait for another shipment. They just sent a replacement (supposedly, I don’t know if this will arrive). But since I don’t need it now, it was just a waste of money and I feel bad throwing it out. The communication was also frustrating. They just completely ignored my words.”

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Posted 4 months ago

“This item was to arrive on the 14th of October, now it is the 20th of October and I haven't received it. Still in transit????”

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Posted 4 months ago

“I ordered wrong part with help of the sales tech.i hd to.pay nearly $20 to restock the part ..not cool.”

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Posted 1 year ago

“Temperature in the area of the glass was 300 degrees. The glass shattered with low heat exposure. Disappointed.”

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Posted 1 year ago

“We ordered two pieces of glass from this store and paid $35 for expedited shipping with guaranteed 2 day delivery. Delivery took 5 days and we could have saved $35 by just accepting the free delivery. We contacted them about getting a refund for the shipping and we were treated poorly. I would not shop here again. Buy your glass locally.”

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Posted 1 year ago

“I installed my new fireplace glass, started a fire and as soon as the fire got hot the glass shattered.”

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Posted 1 year ago

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Posted 1 year ago

“Glass was cracked and would not honor replacement. glass thinner than original too”

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Posted 1 year ago

We spoke on the phone earlier, sorry but the glass was not cracked, the glass cracked after installation. Most likely an installation issue (installed too tightly). We can only guarantee that you receive the glass in one piece. After that installation, function and maintenance is on the consumer. We have several pages of information and helpful videos that were linked to your order confirmation. The glass is the industry standard 3/16" thick - which is the exact same as the original glass....it is not made any thicker. We do offer a one time replacement at a 20% discount if you would like to take advantage of that?

Posted 1 year ago

“Glass was broke on arrival got a replacement and it won't seal”

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Posted 1 year ago

“Haven't received it and it's been at least 3 weeks”

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Posted 1 year ago

“Object not as described on purchase page”

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Posted 1 year ago

Chelsea, Sorry you do not like the tempered watermark that is on the glass.........but we have no choice............. According to the 2021 International Building Code (IBC), tempered glass must be permanently identified by the manufacturer, with the exception of tempered spandrel glass. The identification mark can be acid etched, sand blasted, ceramic fired, laser etched, or embossed. It can also be any type of marking that can't be removed without destroying the glass. Tempered glass may also have other markings, such as: Company branding: The manufacturer's logo and brand name Batch numbers: The batch number of the glass Traceability codes: Codes that help with traceability EN marks: Marks that comply with EN standards BSI kitemarks: Marks that comply with BSI standards in the UK For example, Andersen Windows etches an FX-number into the glass used on their Flexiframe, Arch, and Springline units. The FX-number is located in the corner of the glass, but not the same corner as the Andersen logo. For units made before 2002, the FX-number may be written on

Posted 1 year ago

“glass already crack after 3rd use. I replaced rope packing on glass and door using your glue. Glas cleanre does not work and the glass is smoke covered after first use. WHy have glass if it is black. Ths never happended with the applichian orginal glass”

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Posted 2 years ago

Sorry this happened Joe, but sounds like an installation issue. Did you watch the installed video? The symptom you are describing sounds like it was installed either too tightly or the gasket was installed incorrectly.

Posted 2 years ago

“It didn't fit had to rig it together”

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Posted 2 years ago

Are you sure you ordered the correct glass? Several of those Appalachian door glasses are similar in size but not exactly and slightly different arched patterns. Could also be the lack of the required gasket, i see that you did not order one?

Posted 2 years ago

“When I installed the glass it cracked instantly on our first fire.”

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Posted 2 years ago

Andrew, It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly. Mike

Posted 2 years ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 2 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews