Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not applicable.”

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Posted 3 weeks ago

“Sent a box with gasket adhesive but no gasket. Rather than wait another week for the product, I purchased it locally and requested a refund from Total-Heart.com, explaining that I didn’t want to wait for another shipment. They just sent a replacement (supposedly, I don’t know if this will arrive). But since I don’t need it now, it was just a waste of money and I feel bad throwing it out. The communication was also frustrating. They just completely ignored my words.”

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Posted 1 month ago

“This item was to arrive on the 14th of October, now it is the 20th of October and I haven't received it. Still in transit????”

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Posted 1 month ago

“I ordered wrong part with help of the sales tech.i hd to.pay nearly $20 to restock the part ..not cool.”

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Posted 9 months ago

“Temperature in the area of the glass was 300 degrees. The glass shattered with low heat exposure. Disappointed.”

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Posted 9 months ago

“We ordered two pieces of glass from this store and paid $35 for expedited shipping with guaranteed 2 day delivery. Delivery took 5 days and we could have saved $35 by just accepting the free delivery. We contacted them about getting a refund for the shipping and we were treated poorly. I would not shop here again. Buy your glass locally.”

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Posted 9 months ago

“I installed my new fireplace glass, started a fire and as soon as the fire got hot the glass shattered.”

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Posted 10 months ago

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Posted 10 months ago

“Glass was cracked and would not honor replacement. glass thinner than original too”

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Posted 10 months ago

We spoke on the phone earlier, sorry but the glass was not cracked, the glass cracked after installation. Most likely an installation issue (installed too tightly). We can only guarantee that you receive the glass in one piece. After that installation, function and maintenance is on the consumer. We have several pages of information and helpful videos that were linked to your order confirmation. The glass is the industry standard 3/16" thick - which is the exact same as the original glass....it is not made any thicker. We do offer a one time replacement at a 20% discount if you would like to take advantage of that?

Posted 10 months ago

“Glass was broke on arrival got a replacement and it won't seal”

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Posted 11 months ago

“Haven't received it and it's been at least 3 weeks”

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Posted 1 year ago

“Object not as described on purchase page”

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Posted 1 year ago

Chelsea, Sorry you do not like the tempered watermark that is on the glass.........but we have no choice............. According to the 2021 International Building Code (IBC), tempered glass must be permanently identified by the manufacturer, with the exception of tempered spandrel glass. The identification mark can be acid etched, sand blasted, ceramic fired, laser etched, or embossed. It can also be any type of marking that can't be removed without destroying the glass. Tempered glass may also have other markings, such as: Company branding: The manufacturer's logo and brand name Batch numbers: The batch number of the glass Traceability codes: Codes that help with traceability EN marks: Marks that comply with EN standards BSI kitemarks: Marks that comply with BSI standards in the UK For example, Andersen Windows etches an FX-number into the glass used on their Flexiframe, Arch, and Springline units. The FX-number is located in the corner of the glass, but not the same corner as the Andersen logo. For units made before 2002, the FX-number may be written on

Posted 1 year ago

“glass already crack after 3rd use. I replaced rope packing on glass and door using your glue. Glas cleanre does not work and the glass is smoke covered after first use. WHy have glass if it is black. Ths never happended with the applichian orginal glass”

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Posted 1 year ago

Sorry this happened Joe, but sounds like an installation issue. Did you watch the installed video? The symptom you are describing sounds like it was installed either too tightly or the gasket was installed incorrectly.

Posted 1 year ago

“It didn't fit had to rig it together”

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Posted 1 year ago

Are you sure you ordered the correct glass? Several of those Appalachian door glasses are similar in size but not exactly and slightly different arched patterns. Could also be the lack of the required gasket, i see that you did not order one?

Posted 1 year ago

“When I installed the glass it cracked instantly on our first fire.”

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Posted 1 year ago

Andrew, It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly. Mike

Posted 1 year ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 1 year ago

“It's broken”

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Posted 1 year ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 1 year ago

It sounds like an installation issue. Did you watch the installation video in your order link. This sounds like the symptom of the glass being installed too tightly with no gasket. Mike

Posted 1 year ago

“Cracked in half after one day.”

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Posted 2 years ago

Ryan, Sorry this happened. That is a symptom of the glass not being installed correctly. Usually from over tightening the bracket screws. We cannot guarantee glass against breakage, there is no way for us to control the installation process. We do offer a one time replacement at half price if you are interested in taking advantage of this offer. We have instructions on the website in the information area.

Posted 2 years ago

“I'm very disappointed, as of today the glass has cracked across the middle and I installed the glass with a new gasket and lightly tighten the screws but after a couple weeks running the stove the glass is now cracked”

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Posted 2 years ago

Charles, I just looked into your order. Looks like you ordered 1/8 thick glass. Which is unusual for a pc that big. Standard thickness is 3/16" thick. It is quite a bit stronger than the 1/8 (which is typically used in light fixatures) My guess is your ordered a glass that was too thin for the application. We do offer a one time 1/2 price replacement if you wish. but i would upgrade to the thicker glass. you can call us if you wish to go over this - Mike 217-223-0999

Posted 2 years ago

“It shattered and broke into tiny pieces. Do not recommend.”

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Posted 3 years ago

Valerie, Looks like from your order you purchased tempered glass. Tempered glass should not be used in a woodstove - it generates too much heat for that type of glass. If i was for a fireplace then it could be the unit is getting too hot. If you would like to call i can guild you through it. Mike 217-223-0999

Posted 3 years ago

“I did not order any glass I ordered a gasket for my glass which I never received and still waiting for a refund very disappointed!”

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Posted 3 years ago

I am sorry that you never received your package. It said it was delivered to a mailbox on Oct 20th. Please contact our office.

Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews