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Total-Hearth.com Reviews

4.8 Rating 1,917 Reviews
96 %
of reviewers recommend Total-Hearth.com
Company Reviews Product Reviews
373
 Questions Metrics Info
4.8
Based on 1,917 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Total-Hearth.com Reviews

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Ann M
Verified Buyer
“I'm posting this review because we are so happy with the customer service and quality of Woodstove! The local stove company we tried first basically blew us off and told us to look for auto glass and try to make sure it was safe for wood stoves! We watched the YouTube videos and ordered glass. Perfectly fitting glass came in just a couple of days. Installation instructions were clear. Now just in time for winter the stove looks amazing. Thank you for such great customer service and a very good product.”
Helpful Report
Posted 3 years ago
David W
Verified Buyer
“Ordered and recieved a custom cut piece within 5 days over the holiday season.”
Helpful Report
Posted 1 week ago
John H
Verified Buyer
“My wood stove is about 30 years old, and the manufacturer name has changed several times over the years. Total Hearth had the correct sized glass; their price was good, and they were VERY fast to ship at a reasonable cost. With the tape from them it was an easy install and fit perfectly. Only used the stove once but couldn't be more pleased so far.”
Helpful Report
Posted 1 week ago
Michael W
Verified Buyer
“I was greatly impressed with the the packaging protecting the custom cut ceramic glass I received from Total Hearth. The piece i ordered fit perfectly into the door of my wood stove insert. Hopefully I won't have to replae the glass anytime soon, but when I do I will order from Total Hearth”
Helpful Report
Posted 2 weeks ago
Craig S
Verified Buyer
“Worked good”
Helpful Report
Posted 2 weeks ago
Joel W
Verified Buyer
“Glass doesn’t fit and is not the correct size”
Helpful Report
Posted 2 weeks ago
Tom O
Verified Buyer
“I sent in a template for the glass, came back a perfect fit, looks and installed well. Customer service was fantastic.”
Helpful Report
Posted 2 weeks ago
Deirdre H
Verified Buyer
“The service was great They were able to find my part fast and item was delivered quickly.”
Helpful Report
Posted 2 weeks ago
Anonymous
Verified Buyer
“Ordered a transition, Sales person was helpful and the delivery was spot on what they told me”
Helpful Report
Posted 2 weeks ago
Gretel S
Verified Buyer
“The glass panel replacement was perfect, arrived quicker than expected by several days, and in perfect condition. I'm so grateful! Thank you!”
Helpful Report
Posted 3 weeks ago
Robert V
Verified Buyer
“great communication and fast service.”
Helpful Report
Posted 3 weeks ago
Timothy B
Verified Buyer
“Outstanding customer service.”
Helpful Report
Posted 3 weeks ago
Nathan W
Verified Buyer
“Good replacement”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“very pleased with order”
Helpful Report
Posted 3 weeks ago
Jonathan (
Verified Buyer
“Very friendly and helpful customer service order shipped very quick”
Helpful Report
Posted 3 weeks ago
Stephen F
Verified Buyer
“Good job thanks cat”
Helpful Report
Posted 3 weeks ago
Michael L
Verified Buyer
“Very easy to work with”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Buyer
“Great price, fast shipping, and perfect fit!”
Helpful Report
Posted 3 weeks ago
Richard D
Verified Buyer
“Already said all that needs to be said.”
Helpful Report
Posted 3 weeks ago
Michael G
Verified Buyer
“I did not get my money back when i returned my order”
Helpful Report
Posted 3 weeks ago
Michael, We have not received you special order item back yet. When it is received your credit will be issued
Posted 3 weeks ago
Michael, We have not received you special order item back yet. When it is received your credit will be issued
Posted 3 weeks ago
Schuyler W
Verified Buyer
“Parts were at a good price and in stock. Shipping was fast for standard shipping. Parts fitted as expected.”
Helpful Report
Posted 3 weeks ago
Total-Hearth.com is rated 4.8 based on 1,917 reviews
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