Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 2,017 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 2,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm posting this review because we are so happy with the customer service and quality of Woodstove! The local stove company we tried first basically blew us off and told us to look for auto glass and try to make sure it was safe for wood stoves! We watched the YouTube videos and ordered glass. Perfectly fitting glass came in just a couple of days. Installation instructions were clear. Now just in time for winter the stove looks amazing. Thank you for such great customer service and a very good product.”

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Posted 3 years ago

“Excellent customer service”

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Posted 2 days ago

“Total Hearth is your go to store for your wood stove parts and or accessories!! Excellent customer service ! Cat was very professional in handle my order and it was exactly what I needed. The components arrived quickly and was excellent quality!”

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Posted 6 days ago

“The exemplary customer service of this company is way above standard. I highly recommend anybody who needs woodstove Replacement parts order from total hearth… I appreciate everything they did to help us get the right part and in timely fashion!”

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Posted 1 week ago

“Well satisfied you the service i got cant get any better”

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Posted 1 week ago

“Fit to dimensions exactly.”

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Posted 2 weeks ago

“Service was great. Kept me informed where my order was. Very good job!”

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Posted 3 weeks ago

“Great!!!!!”

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Posted 1 month ago

“They were very helpful and patient. I just moved into a condo built in the early 70's and needed some guidance.”

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Posted 1 month ago

We appreciate your support! We take pride in helping our customers keep their homes warm and running safely.

Posted 1 month ago

“Mike was very helpful with all my questions. The items were shipped promptly and were extremely well packed too and all arrived in excellent condition. I would highly recommend their services and business.”

Total-Hearth.com 5 star review on 17th June 2026

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Posted 1 month ago

“Amazing customer service! Great turnaround time and perfectly cut price of glass!”

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Posted 1 month ago

“I was very happy to get custom cut glass for my wood stove. They had the gaskets, glue and glass in stock and answered the phone when I called with questions. Kat was very helpful, knowledgeable and customer oriented. I have a high bar for customer service and they met my standard. Their how to videos were very helpful too. Nothing but good things to say.”

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Posted 1 month ago

“Couldnt be better”

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Posted 1 month ago

“don't change a thing. I got exactly what I needed and the tech servicing me was well informed on the product. Thank You Kat or Cat?”

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Posted 1 month ago

“Fast service. fast shipping”

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Posted 1 month ago

“Glass was correct in size, arrived sooner than expected, and I will be able to enjoy my wood stove even more this winter with my clear glass.”

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Posted 2 months ago

“Amazing product. Did exactly what they said. My viking grates look better than new. Process was very easy but.....wesr gloves and a cloth you can throw away. Love! Fantastic product.”

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Posted 2 months ago

“Yes I have to say they was very helpful on what I needed and I would actually order from them again if I am needing anything thank you very much”

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Posted 2 months ago

“Lady who took the order knew her product.”

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Posted 2 months ago

“Total process was flawless : suggestions , ordering , quick shipping and cost . The order … a custom piece of glass … for a wood stove.”

Total-Hearth.com 5 star review on 18th May 2026

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Posted 2 months ago

“I have an old sierra 8000 stove. For the last 2 years I have been searching for new cumbusters but unable to find any. Thought I would have to fabricate some to fit. Spoke to another stove outfit who suggested I call Total Hearth. Called and spoke with Mike who knew his stuff. Within minutes I ordered new stones. They were the exact fit. Installed this weekend but have not used them yet as the weather has warmed up here on the mountain. Thinking of installing a blower fan this summer and will definitely be using Total Hearth.”

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Posted 2 months ago

Total-Hearth.com is rated 4.8 based on 2,017 reviews