Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm posting this review because we are so happy with the customer service and quality of Woodstove! The local stove company we tried first basically blew us off and told us to look for auto glass and try to make sure it was safe for wood stoves! We watched the YouTube videos and ordered glass. Perfectly fitting glass came in just a couple of days. Installation instructions were clear. Now just in time for winter the stove looks amazing. Thank you for such great customer service and a very good product.”

Helpful Report

Posted 3 years ago

“Very helpful I called cause my wood stove is an earth stove model 1003-c and they recommend this glass and it fits perfectly.”

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Posted 1 day ago

“Good to go!”

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Posted 3 days ago

“Fantastic customer service, fast shipping. Will be shopping here in the future!”

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Posted 3 days ago

“High quality ceramic glass!”

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Posted 3 days ago

“Easy to order and fast shipping”

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Posted 1 week ago

“Very easy to fit and install. Good directions and video”

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Posted 1 week ago

“The glass fit excellent.”

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Posted 1 week ago

“Perfect fit and quick delivery.”

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Posted 1 week ago

“Fast helpful customer service”

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Posted 1 week ago

“Grateful to have a glass supplier that gets us custom sizes really quickly! They do great work and are so friendly.”

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Posted 1 week ago

“Super fast delivery”

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Posted 1 week ago

“Always ships right away. Products are just as requested. Thanks for being there!”

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Posted 1 week ago

“Very happy with purchase.”

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Posted 2 weeks ago

“Perfect fit was well packed replacement video very helpful nice to have stove going again. Associates polite and helpful thanks again”

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Posted 2 weeks ago

“Exactly as ordered”

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Posted 2 weeks ago

“Excellent price,very friendly over the phone service,will order from you again.”

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Posted 2 weeks ago

“The same comments apply to this review as the previous Harman Accentra pellet stove glass.”

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Posted 3 weeks ago

“Customer Service is very knowledgeable and helpful”

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Posted 3 weeks ago

“It maybe good when it's manufactured but it cannot survive intact when shipped to me UPS. They must use it to drop test packages because I have two damaged ones in a row. Your customer service is good.”

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Posted 3 weeks ago

“Great replacement for old stove”

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Posted 3 weeks ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews