Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 2,037 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 16th September 2026

234

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

Helpful Report

Posted 1 month ago

“Total Hearth is your go to store for your wood stove parts and or accessories!! Excellent customer service ! Cat was very professional in handle my order and it was exactly what I needed. The components arrived quickly and was excellent quality!”

Helpful Report

Posted 1 month ago

“The exemplary customer service of this company is way above standard. I highly recommend anybody who needs woodstove Replacement parts order from total hearth… I appreciate everything they did to help us get the right part and in timely fashion!”

Helpful Report

Posted 2 months ago

“Well satisfied you the service i got cant get any better”

Helpful Report

Posted 2 months ago

“Fit to dimensions exactly.”

Helpful Report

Posted 2 months ago

“Service was great. Kept me informed where my order was. Very good job!”

Helpful Report

Posted 2 months ago

“Great!!!!!”

Helpful Report

Posted 2 months ago

“They were very helpful and patient. I just moved into a condo built in the early 70's and needed some guidance.”

Helpful Report

Posted 2 months ago

We appreciate your support! We take pride in helping our customers keep their homes warm and running safely.

Posted 2 months ago

“Mike was very helpful with all my questions. The items were shipped promptly and were extremely well packed too and all arrived in excellent condition. I would highly recommend their services and business.”

Total-Hearth.com 5 star review on 17th June 2026

Helpful Report

Posted 3 months ago

“Amazing customer service! Great turnaround time and perfectly cut price of glass!”

Helpful Report

Posted 3 months ago

“I was very happy to get custom cut glass for my wood stove. They had the gaskets, glue and glass in stock and answered the phone when I called with questions. Kat was very helpful, knowledgeable and customer oriented. I have a high bar for customer service and they met my standard. Their how to videos were very helpful too. Nothing but good things to say.”

Helpful Report

Posted 3 months ago

“Couldnt be better”

Helpful Report

Posted 3 months ago

“don't change a thing. I got exactly what I needed and the tech servicing me was well informed on the product. Thank You Kat or Cat?”

Helpful Report

Posted 3 months ago

“Fast service. fast shipping”

Helpful Report

Posted 3 months ago

“Glass was correct in size, arrived sooner than expected, and I will be able to enjoy my wood stove even more this winter with my clear glass.”

Helpful Report

Posted 3 months ago

“Amazing product. Did exactly what they said. My viking grates look better than new. Process was very easy but.....wesr gloves and a cloth you can throw away. Love! Fantastic product.”

Helpful Report

Posted 3 months ago

“Yes I have to say they was very helpful on what I needed and I would actually order from them again if I am needing anything thank you very much”

Helpful Report

Posted 4 months ago

“Lady who took the order knew her product.”

Helpful Report

Posted 4 months ago

“Total process was flawless : suggestions , ordering , quick shipping and cost . The order … a custom piece of glass … for a wood stove.”

Total-Hearth.com 5 star review on 18th May 2026

Helpful Report

Posted 4 months ago

“I have an old sierra 8000 stove. For the last 2 years I have been searching for new cumbusters but unable to find any. Thought I would have to fabricate some to fit. Spoke to another stove outfit who suggested I call Total Hearth. Called and spoke with Mike who knew his stuff. Within minutes I ordered new stones. They were the exact fit. Installed this weekend but have not used them yet as the weather has warmed up here on the mountain. Thinking of installing a blower fan this summer and will definitely be using Total Hearth.”

Helpful Report

Posted 4 months ago

Total-Hearth.com is rated 4.8 based on 2,037 reviews