Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,917 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 20th December 2025

Jessica P

Total-Hearth.com 5 star review on 14th December 2025

Toni J

Total-Hearth.com 5 star review on 14th October 2025

Alcia A

Total-Hearth.com 5 star review on 9th October 2025

Laura H

227

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products and services”

Helpful Report

Posted 3 weeks ago

“The glass fit perfectly”

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Posted 3 weeks ago

“The glass fit perfect!”

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Posted 3 weeks ago

“Great customer service.”

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Posted 3 weeks ago

“Excellent service”

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Posted 3 weeks ago

“Fast delivery and a perfect fit! We will be back here with all our fireplace needs! Thanks!!”

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Posted 3 weeks ago

“The glass is fine, I just hate how the glass gets black on it so quick and you can’t see the fire as well.”

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Posted 3 weeks ago

“Great glass. Used to replace original glass in an older Weso stove. Like the single pane glase better than the original 7 panes of narrower glass.”

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Posted 3 weeks ago

“Love it, looks great,super fast delivery”

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Posted 3 weeks ago

“The website iOS very easy to navigate and this is my second order from here. They have everything you need”

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Posted 3 weeks ago

“Customer support is fantastic. They did everything to help me with my rope gasket issue. The 7/8 diameter is correct but the Regency I3100 model requires more of an oval or oblong rather than a round unit for proper seal. The Regency model is also denser than the unit I purchased from Total Hearth. Unfortunately I'm out the purchase price from Total Hearth and had to purchase another gasket that will seal correctly on the Regency. Live and learn, I should know to purchase OEM replacements instead of aftermarket on certain things to try and save a few bucks. But the support I got from Total Hearth was top notch. Merry Christmas to all.”

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Posted 3 weeks ago

“The valve only runs on low. Very low heat. Ideas please? Bad thermo-pile?? Please respond The knob turns.on high it it runs low heat”

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Posted 3 weeks ago

“fit perfectly..quick delivery”

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Posted 3 weeks ago

“Restored a beat up Weso Stove model 125 that had been treated disgracefully for years. Being able to buy parts I needed here really made it possible to do it justice. Everything I ordered here was good quality and preforms exactly as it should - my expectations have been exceeded. Actually made it enjoyable putting the thing back together. I’d like to do it again. This is a good company, I’ll be back to shop again.”

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Posted 1 month ago

“The glass arrived quickly and in perfect condition!”

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Posted 1 month ago

“Good quality. Fast shipping.”

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Posted 1 month ago

“So happy with my purchase fit perfectly with the gasket and not too expensive I got my purchase earlier than expected”

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Posted 1 month ago

“Kat was a big help the glass came out great thank you”

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Posted 1 month ago

“Replacement glass was great!!!”

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Posted 1 month ago

“original equipment replacement glass. good qaulity . working well !”

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Posted 1 month ago

Total-Hearth.com is rated 4.8 based on 1,917 reviews