Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service! Fast shipping! Resolved and issue with my order very quickly with no questions ask. Recommend this company.”

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Posted 3 weeks ago

“Excellent response when left message the chimney pip kit worked great”

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Posted 3 weeks ago

“Outstanding, friendly customer service. Fast shipping. Highly recommended.”

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Posted 3 weeks ago

“shipment was timely, and packaged well.”

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Posted 3 weeks ago

“I have a Buck Stove that is older from the 1980's with a broken glass pane on the door. After a few dead end phone calls of local fireplace and wood burning stove companies, nobody did repairs or could polnt me in the right direction. After searching the web for a few hours I came across this company. A nice man named Mike actually answered the phone and I told him what I needed. He had me email him photos and he immediately sent a link of what I should order and tips on how to install the new glass panes.”

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Posted 3 weeks ago

“I highly recommend Total-Hearth!”

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Posted 3 weeks ago

“Not applicable.”

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Posted 3 weeks ago

“Only needed the replacement box, but good to know other options were available.”

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Posted 3 weeks ago

“The ceramic glass is even better then the existing glass that the stove had come with. Being able to replace it so easily was fantastic.”

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Posted 3 weeks ago

“Works well, no problem!”

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Posted 3 weeks ago

“Great product. Fast shipping.”

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Posted 3 weeks ago

“Very quick response time! Always took care of your needs! Lee Bryant W.D. Bryant Ace Hardware”

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Posted 3 weeks ago

“Perfect fit and looks great”

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Posted 4 weeks ago

“Great customer service”

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Posted 4 weeks ago

“So perfect in size easy to install i ordered another box of them . Im sure this winter I'll enjoy them”

Total-Hearth.com 5 star review on 5th November 2025

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Posted 4 weeks ago

“Same as above”

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Posted 4 weeks ago

“Would definitely order parts through them again.”

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Posted 4 weeks ago

“Great inventory with detailed descriptions; quick shipping; the right part at a good price.”

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Posted 1 month ago

“We will see how it fits”

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Posted 1 month ago

“I had ordered a replacement glass for our fireplace and it arrived broken. I called and they got a replacement shipped out the next day. Great customer service, will definitely shop here again.”

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Posted 1 month ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews