Total Hearth Reviews

Name: Total Hearth
Address: 631 Vermont St, Quincy, Illinois
Rating: 4.83

4.8 Rating 1,775 Reviews

98 %

of reviewers recommend Total Hearth

4.8

Based on 1,775 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total Hearth:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total Hearth 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the 7/8" rope gasket kit for my Pacific Energy Vista Classic stove. Shipped quickly. There was plenty of gasket material and plenty of adhesive. I cut/fit/glued in place, let the glue cure overnight, then fired stove the next day. Working so far, hopefully will last a few years as did the original from the factory. I had thought the wood burning season was over but we're having a cold snap here and I'm glad I got the gasket fixed. 4 stars only because it's only been in service for a few hours.”

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Posted 3 months ago

“Simply amazed. I had my replacement glass for my old Drolet stove delivered to my door in 36 hrs. Web site was fast and user friendly. I'd recommend this outfit to anybody needing stove glass....”

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Posted 3 months ago

“Measurements were precise. Glass fit perfectly.”

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Posted 4 months ago

“Very efficient and accurate”

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Posted 4 months ago

“Great product! Great and communicative customer service staff!!!”

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Posted 4 months ago

“Good service. Glass was perfect. Couldn’t ask for more.”

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Posted 4 months ago

“Fits great and looks fantastic.”

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Posted 4 months ago

“quick turn around”

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Posted 4 months ago

“We are enjoying an old stove that looks brand new, thanks to Woodstove- Fireplaces!”

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Posted 4 months ago

“I cannot think of anything that was not 5 star--I am very grateful W-F's existance Considering the 6 weeks that the folks we purchased our stove from 3 years ago totally ignored any and all requests for service/help, I wish health & long life to W-F!”

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Posted 4 months ago

“The lady in the office was so nice. And you guys have great products as well.”

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Posted 4 months ago

“The glass fit and great quality.”

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Posted 4 months ago

“Iv replace the glass before, this glass seem to be better quality, rounded edges, and a better fit.”

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Posted 4 months ago

“Fast delivery & no poblems with replacement after 2 weeks of warm fire.”

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Posted 4 months ago

“I placed a custom order for two pieces of glass. Both were cut exactly as requested and shipped promptly. I am very happy with my purchase.”

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Posted 4 months ago

“Great quality, fast delivery”

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Posted 4 months ago

“Glass was reasonably priced and arrived promptly. The "how to" video was excellent and made my D.I.Y. installation smooth. I had one question about renewing the seal, left a message and recieved almost immediate callbacks from the company. I had called another company for info whose phone message basically said "call someone else with your tech questions". So I did, customer service and support means something. Woodstove Fireplace Glass was great. Oh yeah, the local "experts" sales and sevice outfit that originally did the stove installation (fairly recent) told us the glass was no longer available, simple internet search proved them wrong.”

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Posted 4 months ago

“Everything fit perfectly. Easy install! Very quick from the time of purchase to the time I received the new glass! Highly recommended.”

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Posted 4 months ago

“The glass was a perfect fit and lightning fast shipping! I hope I won't ever have to replace it again but if so, I will order from this company again!”

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Posted 4 months ago

“Was exactly what I ordered & came extremely fast. Thank you,Don”

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Posted 4 months ago

Total Hearth is rated 4.8 based on 1,775 reviews