Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sold me a piece of glass that broke within 10 minutes of having a fire I had replaced a different piece of glass on the other door and didn’t have a issue and I ordered the same size and had it installed exactly like the other one total hearth wanted no part in replacing it wouldn’t ever shop here again and I wouldn’t recommend”

Helpful Report

Posted 1 month ago

“Did not have to replace the glass.”

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Posted 1 month ago

“I have a old floor furance in my basement, and the sightglass in it had a cracked mica viewing port. This was the best option I found to replace it. Their YouTube video of how to cut it to size was really clear, and the sheet of mica came quickly and worked well.”

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Posted 1 month ago

“Excellent item (Buck Wood Stove Handles). The Customer Service person was very knowledgeable and helpful. Super fast shipping. Highly recommended.”

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Posted 1 month ago

“Got them in a timely matter and have them in use”

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Posted 1 month ago

“Excellent job”

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Posted 1 month ago

“Happy with product purchased.”

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Posted 1 month ago

“As expected. Arrives quickly. So far so good.”

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Posted 1 month ago

“Nothing more to add”

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Posted 1 month ago

“Easy to use.”

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Posted 1 month ago

“Easy to navigate website and clear instructions on how to find the correct fit for my wood burning stove”

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Posted 1 month ago

“great option”

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Posted 1 month ago

“Ordered and recieved a custom cut piece within 5 days over the holiday season.”

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Posted 2 months ago

“My wood stove is about 30 years old, and the manufacturer name has changed several times over the years. Total Hearth had the correct sized glass; their price was good, and they were VERY fast to ship at a reasonable cost. With the tape from them it was an easy install and fit perfectly. Only used the stove once but couldn't be more pleased so far.”

Helpful Report

Posted 2 months ago

“I was greatly impressed with the the packaging protecting the custom cut ceramic glass I received from Total Hearth. The piece i ordered fit perfectly into the door of my wood stove insert. Hopefully I won't have to replae the glass anytime soon, but when I do I will order from Total Hearth”

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Posted 2 months ago

“Worked good”

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Posted 2 months ago

“Glass doesn’t fit and is not the correct size”

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Posted 2 months ago

“I sent in a template for the glass, came back a perfect fit, looks and installed well. Customer service was fantastic.”

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Posted 2 months ago

“The service was great They were able to find my part fast and item was delivered quickly.”

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Posted 2 months ago

“Ordered a transition, Sales person was helpful and the delivery was spot on what they told me”

Helpful Report

Posted 2 months ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews