Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.81

4.8 Rating 1,996 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,996 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome product does exactly what i needed”

Helpful Report

Posted 3 months ago

“Fit perfect”

Helpful Report

Posted 3 months ago

“I purchased my Jotul 8 in 1986. I have used it every winter since then. The gasket was worn and pass time for replacement. This year I ordered the repair kit. It is installed and my wood stove is performing superbly.”

Helpful Report

Posted 3 months ago

“Replacement stove glass broke during install and they're not cheap. I used an old gasket and didn't fold it over like the edge like they do in the tutorial video I watched. I called and was treated by a woman like i'm an idiot and the first one ever to break the glass during install. She was speaking down to me basically telling me I overtightened and it should be finger tight only. It absolutely would never create a seal if I fingertightened only. She stated the cracks will point to which one was overtightened but upon cchecking the glass, none of the cracks went to the corners where the clip were. she very rudely offered 20 percent off another. This time I bought their gasket and the replacement glass again. Installed the gasket same way you see in the video but come to find out... the glass dimensions begin so tight that there was no way to fit it the gasket on the outer edge. I'm not a big review fan but I was just less than impressed with tutorials, the product, and mainly the ignorant rude customer service.”

Helpful Report

Posted 3 months ago

“Product is of good quality, I'ts what I expected. It came in quickly, well packed.”

Helpful Report

Posted 3 months ago

“I didn’t order any glass”

Helpful Report

Posted 3 months ago

“It was super easy to find the right glass for my stove on the site. The order was smooth. Delivery was quick. The glass fit perfectly. Overall, a super smooth process!”

Helpful Report

Posted 3 months ago

“Sold me a piece of glass that broke within 10 minutes of having a fire I had replaced a different piece of glass on the other door and didn’t have a issue and I ordered the same size and had it installed exactly like the other one total hearth wanted no part in replacing it wouldn’t ever shop here again and I wouldn’t recommend”

Helpful Report

Posted 3 months ago

“Did not have to replace the glass.”

Helpful Report

Posted 3 months ago

“I have a old floor furance in my basement, and the sightglass in it had a cracked mica viewing port. This was the best option I found to replace it. Their YouTube video of how to cut it to size was really clear, and the sheet of mica came quickly and worked well.”

Helpful Report

Posted 3 months ago

“Excellent item (Buck Wood Stove Handles). The Customer Service person was very knowledgeable and helpful. Super fast shipping. Highly recommended.”

Helpful Report

Posted 3 months ago

“Got them in a timely matter and have them in use”

Helpful Report

Posted 3 months ago

“Excellent job”

Helpful Report

Posted 3 months ago

“Happy with product purchased.”

Helpful Report

Posted 3 months ago

“As expected. Arrives quickly. So far so good.”

Helpful Report

Posted 3 months ago

“Nothing more to add”

Helpful Report

Posted 3 months ago

“Easy to use.”

Helpful Report

Posted 3 months ago

“Easy to navigate website and clear instructions on how to find the correct fit for my wood burning stove”

Helpful Report

Posted 3 months ago

“great option”

Helpful Report

Posted 3 months ago

“Ordered and recieved a custom cut piece within 5 days over the holiday season.”

Helpful Report

Posted 3 months ago

Total-Hearth.com is rated 4.8 based on 1,996 reviews