Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,873 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,873 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Xxxxx. Xxxxxxxxxxx”

Helpful Report

Posted 1 month ago

“Sent a box with gasket adhesive but no gasket. Rather than wait another week for the product, I purchased it locally and requested a refund from Total-Heart.com, explaining that I didn’t want to wait for another shipment. They just sent a replacement (supposedly, I don’t know if this will arrive). But since I don’t need it now, it was just a waste of money and I feel bad throwing it out. The communication was also frustrating. They just completely ignored my words.”

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Posted 1 month ago

“N/a didn’t buy anything from them.”

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Posted 1 month ago

“I only needed the 8 ft. High temp. power cord”

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Posted 1 month ago

“Customer service was great. Product arrived packaged extremely well and on time. Would not hesitate to do business with them again.”

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Posted 1 month ago

“This item was to arrive on the 14th of October, now it is the 20th of October and I haven't received it. Still in transit????”

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Posted 1 month ago

“Great service on the phone and shipment came within days of calling. Very pleased!!!”

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Posted 1 month ago

“Perfect fit!!!”

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Posted 1 month ago

“Eeeeeeeeee”

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Posted 1 month ago

“The whole experience of purchasing the order was great. Even though the glass tape gasket was the wrong size, it all worked out well in the end.”

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Posted 1 month ago

“Arrived UPS undamaged. Glass fit bifold door perfectly. Measurements accurate. Packaged well. Happy with product. Looking forward to putting back on fireplace. Hearths app easy use.”

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Posted 1 month ago

“The correct part was shipped on time.”

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Posted 1 month ago

“Love it!! Needed one and it was a fast delivery”

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Posted 1 month ago

“Satisfied with their service”

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Posted 1 month ago

“Don't have a fireplace glass”

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Posted 1 month ago

“Had this stove for 38 years and was pleased to find it available!”

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Posted 1 month ago

“Excellent Quality”

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Posted 2 months ago

“NA for my replacement parts”

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Posted 2 months ago

“Customer Service was very knowledgeable and had exactly what I needed. Real easy to work with.”

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Posted 2 months ago

“Great company to buy from. Sent it out right away and got everything in one box withing a few days. Would buy from them again”

Total-Hearth.com 5 star review on 1st October 2025

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Posted 2 months ago

Total-Hearth.com is rated 4.8 based on 1,873 reviews