Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it, looks great,super fast delivery”

Helpful Report

Posted 2 months ago

“The website iOS very easy to navigate and this is my second order from here. They have everything you need”

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Posted 2 months ago

“Customer support is fantastic. They did everything to help me with my rope gasket issue. The 7/8 diameter is correct but the Regency I3100 model requires more of an oval or oblong rather than a round unit for proper seal. The Regency model is also denser than the unit I purchased from Total Hearth. Unfortunately I'm out the purchase price from Total Hearth and had to purchase another gasket that will seal correctly on the Regency. Live and learn, I should know to purchase OEM replacements instead of aftermarket on certain things to try and save a few bucks. But the support I got from Total Hearth was top notch. Merry Christmas to all.”

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Posted 2 months ago

“The valve only runs on low. Very low heat. Ideas please? Bad thermo-pile?? Please respond The knob turns.on high it it runs low heat”

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Posted 2 months ago

“fit perfectly..quick delivery”

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Posted 2 months ago

“Restored a beat up Weso Stove model 125 that had been treated disgracefully for years. Being able to buy parts I needed here really made it possible to do it justice. Everything I ordered here was good quality and preforms exactly as it should - my expectations have been exceeded. Actually made it enjoyable putting the thing back together. I’d like to do it again. This is a good company, I’ll be back to shop again.”

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Posted 2 months ago

“The glass arrived quickly and in perfect condition!”

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Posted 2 months ago

“Good quality. Fast shipping.”

Total-Hearth.com 5 star review on 14th December 2025

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Posted 2 months ago

“So happy with my purchase fit perfectly with the gasket and not too expensive I got my purchase earlier than expected”

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Posted 3 months ago

“Kat was a big help the glass came out great thank you”

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Posted 3 months ago

“Replacement glass was great!!!”

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Posted 3 months ago

“original equipment replacement glass. good qaulity . working well !”

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Posted 3 months ago

“Good material. Serves it’s purpose”

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Posted 3 months ago

“Glass was easy to install and fit perfectly.”

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Posted 3 months ago

“The diligence that this company went to find the motor I need is appreciated. The motor came in good time and properly packaged.”

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Posted 3 months ago

“The ceramic glass is not a replacement for mica. It’s way thicker even though they advertise it as a replacement!!”

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Posted 3 months ago

Chis, No Ceramic glass is not a replacement for Mica. Mica is very thin, like a thick paper. Ceramic glass is 3/16" of an inch. We do not say anywhere that they are the same....to the contrary, we have many articles and videos showing the differences between the glass types. Every mica glass part has a video in the description....as well as our resources tab that has loads of information and videos. The Stove that you ordered this for has the capability for units to use ceramic glass - which you ordered or mica sheets. Ceramic glass is a better long term product for these and many customers do convert them over. I the long run, even though you may have found it to be a bit of a hassle to get longer screws it will be a nicer finished product when completed compared to the older style Mica glass.

Posted 3 months ago

“Very helpful I called cause my wood stove is an earth stove model 1003-c and they recommend this glass and it fits perfectly.”

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Posted 3 months ago

“Good to go!”

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Posted 3 months ago

“Fantastic customer service, fast shipping. Will be shopping here in the future!”

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Posted 3 months ago

“High quality ceramic glass!”

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Posted 3 months ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews