Total Hearth Reviews

Name: Total Hearth
Address: 631 Vermont St, Quincy, Illinois
Rating: 4.83

4.8 Rating 1,777 Reviews

98 %

of reviewers recommend Total Hearth

4.8

Based on 1,777 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total Hearth:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total Hearth 5 star review on 13th March 2025

218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah, the glass arrived super fast and it’s working awesome”

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Posted 7 months ago

“It was perfect I call 10 glass company no help. Received the glass in 4 days. I would have some to call glass company and let the glass company order and install. Total price 172.00 no shipping. I would give you guys a 10 star if possible!!”

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Posted 7 months ago

“Kat was so pleasant, and helped us get exactly the glass we needed!”

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Posted 7 months ago

“The glass was cut unevenly and was not a good fit into the opening. We had to take one high spot down and the width was 1/8” off so it wouldn’t sit flush. First time we used it, the door glass broke. I’m a little frustrated.”

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Posted 7 months ago

“Perfect fit!!”

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Posted 7 months ago

“The glass arrived in perfect condition! I was able to install it correctly, the first time! The fire box now is very pretty to look at.”

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Posted 7 months ago

“Fit great looks even better”

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Posted 7 months ago

“Glass arrived early, installed easy and looks great. Great quality. Thanks.”

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Posted 7 months ago

“For the second time, Woodstove Fireplace Glass has come to my rescue. Glass arrived two days after order, in one piece, and fit perfectly. I highly recommend them! In the photo, glass on the left is new. The glass on the right was replaced 2 years ago from these folks too.”

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Posted 7 months ago

“Ordered a piece of glass for my fireplace door, entered the glass dimensions on their website and it fit perfectly!”

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Posted 7 months ago

“Ordered thermostat for little buck stove 3 speed easy to install on front right side. Stove works like new.”

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Posted 7 months ago

“Took awhile to get to us but it seems to work well.”

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Posted 7 months ago

“I ordered a glass for my wood burning fire place. I was not sure which glass to order. Such as temper glass or ceramic glass. In the comments I wrote that the glass is needed for wood stove assuming that some one will guide me to the right kind of glass, which they did not. I ended up wasting money on temper glass and paying another $90 for the correct ceramic glass. My objection is the people knowing the glass should have guided me.”

Helpful Report

Posted 7 months ago

Javed, you didn't contact us until the wrong glass was installed and broke. The note you put on the order says "Comments: Wood fire place glass" Which can be tempered or ceramic....we assume that you would have read the information on the site that explains the differences and applications for each when you ordered. If you were unsure, you should have reached out before hand. Your unit clearly should have used high temp ceramic glass. Mike

Posted 7 months ago

“Fast shipping thank gd bc i was freezing!! Thank you”

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Posted 7 months ago

“Purchased a grate for my Shenandoah wood stove. Fits perfectly and good quality!”

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Posted 7 months ago

“Very customer friendly, professional, they go over and beyond to help”

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Posted 8 months ago

“Super quick, easy communication.”

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Posted 8 months ago

“It worked out perfect. I called and talked to your representative and answered all questions prior to ordering. Thanks for all your help!”

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Posted 8 months ago

“GLASS CAME IN EXCELLENT TIME. GREAT CONDITION”

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Posted 8 months ago

“Gasket didn’t work on my fireplace xtrordinair. Woodstove said it did. Wasted close to $50. Installed gasket and door wouldn’t close. Researched further and found the right gasket. Upon further checking found that the same gasket comes up no matter what you put in their search bar. Wouldn’t trust their website again”

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Posted 8 months ago

Total Hearth is rated 4.8 based on 1,777 reviews