Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a Birmingham Stove and Range small Parlor Stove and the handle fit perfect on the grate shaker stud on the side. These guys are spot on. Would definitely buy from them again!”

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Posted 1 month ago

“Great and easy to use website”

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Posted 1 month ago

“I needed a specific part for my gas log fireplace. I Googled the information and was directed to Total-Hearth. I was able to order the part and have it shipped to my home and the repair was made. Ordering was very easy and communication was outstanding.”

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Posted 1 month ago

“Not Applicable”

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Posted 1 month ago

“Perfect fit!”

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Posted 1 month ago

“the produck was perfect, great company to do business with. shipping and packaging was perfect, very vey happy, will use again. 😊”

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Posted 1 month ago

“Very good company to work with. I Appreciate them being so helpful.”

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Posted 1 month ago

“quick delivery, easy ordering online.”

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Posted 1 month ago

“n/a see above”

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Posted 1 month ago

“Perfect fit.”

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Posted 1 month ago

“Worked better than the original oven glass.”

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Posted 1 month ago

“Glass was cut perfectly to the dimensions I requested.”

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Posted 1 month ago

“Quick and easy”

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Posted 1 month ago

“Awesome product does exactly what i needed”

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Posted 1 month ago

“Fit perfect”

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Posted 1 month ago

“I purchased my Jotul 8 in 1986. I have used it every winter since then. The gasket was worn and pass time for replacement. This year I ordered the repair kit. It is installed and my wood stove is performing superbly.”

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Posted 1 month ago

“Replacement stove glass broke during install and they're not cheap. I used an old gasket and didn't fold it over like the edge like they do in the tutorial video I watched. I called and was treated by a woman like i'm an idiot and the first one ever to break the glass during install. She was speaking down to me basically telling me I overtightened and it should be finger tight only. It absolutely would never create a seal if I fingertightened only. She stated the cracks will point to which one was overtightened but upon cchecking the glass, none of the cracks went to the corners where the clip were. she very rudely offered 20 percent off another. This time I bought their gasket and the replacement glass again. Installed the gasket same way you see in the video but come to find out... the glass dimensions begin so tight that there was no way to fit it the gasket on the outer edge. I'm not a big review fan but I was just less than impressed with tutorials, the product, and mainly the ignorant rude customer service.”

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Posted 1 month ago

“Product is of good quality, I'ts what I expected. It came in quickly, well packed.”

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Posted 1 month ago

“I didn’t order any glass”

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Posted 1 month ago

“It was super easy to find the right glass for my stove on the site. The order was smooth. Delivery was quick. The glass fit perfectly. Overall, a super smooth process!”

Helpful Report

Posted 1 month ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews