Total Safes Reviews

Name: Total Safes
Address: 25 Addington Street, Manchester
Rating: 4.77

4.8 Rating 228 Reviews

96 %

of reviewers recommend Total Safes

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Phone:

0161 819 6888

Email:

info@totalsafes.co.uk

Location:

25 Addington Street
Manchester
M4 5EU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation engineer very good. Not overly happy with the delivery date and update”

Helpful Report

Posted 7 years ago

“As we have not received our safe yet I cannot comment yet. I have not had a confirmation of the delivery date yet so I am assuming it will arrive on the 8th or 9th December. Bev Dunne 01444 251685”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review our service. As confirmed by email we looked into this immediately and can confirm you were sent confirmation of the installation date at 08:58 on 18/11/15 (the day after the order was placed online). The feedback request email is automated and explains it may arrive before the item is received but please also bear in mind you specifically requested installation was delayed until 8th or 9th December due to works at the school. Further, the feedback request is triggered by the sending of the delivery information email so if you received the feedback request this means the delivery email was also sent. Our system did not receive any rejection messages from your server so please check your spam bin or speak with your IT department. If we can be of further assistance ahead of your installation please let get in touch with our customer support team on 0161 819 6888 or by email info@totalsafes.co.uk.

Posted 8 years ago

“The pre-sale service was excellent. The delivery and installion went smoothly and the fitters went out if their way to help. Unfortunately the safe came without sufficient clips for the shelves and no instruction manual. Clearly someone needs to work on the prep before it leaves the works”

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Posted 9 years ago

Dear Alan, I'm very sorry the clips and lock instruction manual were missing. As per our emails regarding this, the installation team advised my colleague Fiona of this at time of installation yesterday and she was trying to locate an engineer who could drop these off for you. But you said you were happy for them to be posted. I am advised the clips and manual were sent in the post from our Bradford depot yesterday so should be with you soon. Please accept my apologies for the inconvenience this has caused. Kind regards, Kay

Posted 9 years ago

“Very quick shipping - no issuws there. Unfortunately product itself leaks badly so my letters are soaked. Assumed product was good for outdoor use from description but guess not!”

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Posted 9 years ago

Hi Tim, Thanks for your feedback. I am looking into this. The manufacturer does indeed describe the postbox you ordered as "powder coated in 100% polyester, giving excellent weather protection" so it is concerning that yours has leaked. I am awaiting a response from the manufacturer and will contact you directly. Kind regards, Kay

Posted 9 years ago

“I would have liked the supplier to have contacted me a delivery date rather than having to chase them. I would also have liked a response when I asked to change the date I was given, but never mind the safe is here and all ok”

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Posted 9 years ago

Dear Tarn, Thank you for taking the time to leave a review. I have looked into your comments about lack of response and found several communications took place via email and telephone from the moment the order was placed and promptly throughout. We also sent polite reminders after not hearing from you following your mistake when placing the order. The installation was scheduled and notification of date and approximate time sent promptly and your request to advise again was responded to promptly. We were not able to accommodate the alternative dates but we understood this was not essential and a telephone call was made regarding this also. I'm sorry you were not happy with our communications as I do feel we went to great lengths to assist but I am pleased you are happy with the safe and the installation and trust you are also happy with the extra shelf we sent to you free of charge. Best wishes, Total Safes Team

Posted 9 years ago

“Good - Service, support, delivery and after sales support. Bad - Safe did not work when I received it and now I am waiting for a replacement.”

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Posted 9 years ago

Many thanks for taking the time to leave feedback Rudie. Following our discussion I raised this issue with the manufacturer Phoenix Safes also. I understand this has now been resolved and I apologies for any inconvenience this may have caused you. Kind regards, Kay

Posted 9 years ago

Total Safes is rated 4.8 based on 228 reviews