Total Safes Reviews

Name: Total Safes
Address: 25 Addington Street, Manchester
Rating: 4.77

4.8 Rating 228 Reviews

96 %

of reviewers recommend Total Safes

Company Reviews

Questions

Visit Website

Phone:

0161 819 6888

Email:

info@totalsafes.co.uk

Location:

25 Addington Street
Manchester
M4 5EU

Write Your review

Tell us how Total Safes made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a postbox with next day delivery on Thursday afternoon. We therefore expected delivery on Monday. On Monday we were staggered to receive an email acknowledgement of the order, (ie the day we should have received it) and informing us that there was a delay. That should have been sent immediately on receipt of the order. We only ordered because of next day delivery.”

Helpful Report

Posted 9 years ago

Dear Timothy, Thank you for your feedback. We replicated your order experience and found the product page states there is a 7-10 day lead time on that postbox. Also, where the delivery options are selected there is a note in bold which reads "Next day delivery only available on off the shelf items. Please check before selecting next day delivery". I am sorry if this was not clear enough. We did try to find the desired postbox so we could achieve a next day but sadly there were none to be found. So our delivery update was emailed with a reminder of the stated lead time and to advise that the surcharge would be refunded to you. We pride ourselves on providing clear information and our team goes above and beyond to try and over deliver but we will discuss your comments at our next team meeting to see how we could have improved your shopping experience. Kind regards, Total Safes Team

Posted 9 years ago

“The safe was dusty and got lots of scratches and rusty marks. Disappointing.”

Helpful Report

Posted 9 years ago

Hi Freddy, we have tried to contact you numerous times via email and telephone without success. The key box is a budget model but it certainly shouldn't have 'rust marks' or 'scratches' so we are very keen to resolve this. Please get in touch :)

Posted 9 years ago

Total Safes is rated 4.8 based on 228 reviews